I have never been so frustrated with a company. I decided to leave and buy out my contract. The internet was very slow and expensive. I called and paid what was left. They sent me a box to send back the equipment. After a couple weeks they sent me a refund. I thought ok I must have overpaid. They then sent me another bill saying I owed more money. I than called them and they said it was the system that sent me back the refund and they need it back. They said at that time they had received the equipment back. Now I got a email saying I owe 234.00. WHAT! So I called them. They said they never sent me a refund, even though I have a receipt and it's written in their notes. They now say they didn't receive the equipment. I was on the phone for over an hour waiting to talk to a supervisor. They have also turned me into a collection agency. I just got the bill for 234.00 July 28th. Do not trust this company. Plus I never got to talk to a supervisor. I sat on hold forever, finally got upset and hung up.