Slow service

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

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I am currently paying $20 more per month than I did with the cable company and am only getting MAYBE 1/4 of the service.  I am so darn mad that I have to pay to get out of a contract for service that was crappy from the first!!  I now know why Exede forces everyone to sign a contract!!  If they didn't, they would so be out of business!!  
I go to college online and have had to LEAVE my home, get in my truck, drive to my parents home, and finally get to do my schoolwork!!!  And for that I have to pay over $90 per month!!  Exede Internet is simply a legal way to screw the unsuspecting public!!  If the company was so HONEST in their dealings, then why hold customers to a contract when they know within the first month that their customers are not happy with the service?  Is Exede that uncaring?  I have to believe they are.  Just look at all the complaints!!!  I will tell anyone I know NOT to get involved with such an unethical company!!!!!!!!!!
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Dawn Core

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  • VERY UPSET!

Posted 3 years ago

  • 1
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Bobbie Blackman

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Welcome Dawn I'm sorry you half to wait I know how frustrating that can be, bear with these folks they can help you. Mr Knight Ridder will be by soon to help you. 
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Dawn Core

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Thanks for the reply Bobbie.  However, I have been with and have had problems with Exede since Feb 2015.  The only response I get is how sorry they are that I'm not happy.  While I appreciate the remorse, nothing had ever changed!!  I face the same bad service and the same bill every month!! 
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Bobbie Blackman

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I completely understand Dawn and wish there was something I could do but I can't get mine working consistently. It's all part of satellite I guess maybe soon we can be happy campers. :)
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Diana, Viasat Employee

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Hi Dawn, I'm sorry you are so frustrated.  I'm sure I can
help.  Please send me your account and contact information to
exedelistens@viasat.com.  Let me know what the issue is.  I will work
with you one-on-one the get this resolved.  Thanks  Exede Diana
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Exede Lindsey

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Dawn, it was a pleasure speaking to you concerning your services. Thank you for contacting us. If I can assist further please feel free to send an email. Thank you for your patience. 
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Dawn Core

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Thank you so very much for resolving my issue! I am very grateful!!!
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Knight Rider

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Glad to hear Lindsey got you fixed up!!
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Kaotic Technologies

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Rock and roll
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Kaotic Technologies

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Rock and roll
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Topeka Warner

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I call BS on most of these unhappy people.. What Dum@a** would leave unlimited cable Internet to go to capped? And if you all are so unhappy go to another company. . I have been very happy and understand data. After being with a 20 gb with verizon. So why don't you all stop complaining and go somewhere esle? I personally think all the unhappy people are from other companies or getting paid to bicker about something they don't have. If I was exede I would have to have people sign in and use there acct number to log in to even prove they tried it or have it... All I imagine is a bunch of people from another country getting paid to take down a company. .
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Topeka Warner

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Another thing.. when I spend months trying to figure out if I to sign up or stay with verizon, hours upon hours researching this company I almost didn't because of all the negative that's placed on the web. So think what you wanna think about me it is what it is.
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Bobbie Blackman

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This is my last say on the matter,  The only negativity on this page is you, Sorry but thats the way it reads. Get in touch with knight he can help with your problem. Have a nice day.
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Topeka Warner

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No it started out Negative more then once before it popped in my email. So bobbie come back to reality.
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Exede Lindsey

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Hello all please keeps your discussions civil. We are here to help everyone on the forum equally and appreciate everyone's feedback. Thank you.   
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Bobbie Blackman

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you appreciate the (   BS;'S And Sucks??? )  I was told language like that was unacceptable. 
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Bobbie Blackman

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I think you answered the wrong page topeka Dawn left here as happy as a lark.
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Old Labs (VS1-329-L12FZ)

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However, it would be nice as well as common courtesy for those who arrive unhappy and leave happy to actually comeback and state what the resolution to their problem was - even that may help someone finding themselves in similar circumstances - perhaps in this case it was as simple as stomping feet loud enough to get out of the contract and there's a non-disclosure agreement accompanying it ;)
(Edited)
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Bobbie Blackman

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I agree Labs I also think the moderators could share a tidbit on the successful fixes but thats one persons opinion.
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Old Labs (VS1-329-L12FZ)

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Actually two... ;)
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Steve Frederick-VS1/Beam314, Champion

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Make that three.....
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Susan B

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I'm 4th Better late than ever. Interesting there's 1,745 post between you 3 thats a lot post. Thanks Dawn for acknowledging you have your problems fixed, What was involved?
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Topeka Warner

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Hey anyway. lol.. Digging it out of my spam I seen someone say suck.. ? Yeah that's what she wrote, exede sucks. Anyway... For the first in a long while I tried to download my itunes shows and wow after not trying that for a few months it kind of feels like dial up. On my speed tests I'm showing nothing over 3 mb for speeds. Yes people I was testy because if you have a chance for cable keep it! I don't! I loved verizon but money talks. Kind of sad.. I was happy till now when I have 8 shows to download leave and after 1.5 hours I get 175 mb downlaoded. Lucky I might soon be able to get high speed from a local dealer uncapped.. So Sad Trust Me don't respond because it's in my spam and I don't or won't feel like responding and I can only take so much keyboard worriar. Losers.. anyway.. ((have a nice day)) wtfh.. lol Being patient waiting for the change!! Sorry people humans make mistakes. .. lol However I did have "good faith" in exede after tonight and my task manager saying I'm getting .03 mb lucks running out. Don't say I'm doing this or that, like I said I know how data works and traffic.. finger crossed for a uncapped internet in the an while free zone bluh... should call it the daily up zone!! Now.. Such disappointment. .
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Exede Lindsey

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Hi Topeka, if I can assist in anyway please feel free to send an email to exedelistens@viasat.com. Thank you
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Topeka Warner

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Is there a way to delete my rude comments? I was wrong and I apologize for my behavior, To everyone on this discussion, Sorry. It's great that everyone is on here helping everyone out. I get a little testy when people put down a product that I know works.
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Knight Rider

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It's ok, The fact that you came back and said sorry takes a big person to do that and we appreciate that. 
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Exede Lindsey

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Hi Topeka, that is extremely big of you to acknowledge your previous comments. Your remarks were not that bad otherwise they would have been taking down. It’s very appreciative that you’re backing up your service provider. We always love to hear positive experiences from all our customers, for you to show your appreciation for our service is not frowned upon. Please continue to provide positive feedback along with any advice to which you have to offer for those looking for support. If I could recommend anything it would be to reach out with more of a constructive vibe. We appreciate your assistance!!!  :-) 
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Topeka Warner

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Oh i remember you saying something about traveling. I use my phone with a hotspot. If you wanna travel and have internet verizon can do that for you. Like i said money talks but if you can get 4g lte it won't disappoint i use to play x box live on it and it's very mobile! Any or most smart phones have the ability to turn it into a wireless modem.
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Topeka Warner

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Maybe it's really good and the clouds are keeping me from getting those speeds and 4g lte?!? lol just realize it's saying 3G. Go figure another brain fart. Sorry people guess I'm bord tonight..
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4x4 Moses

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I feel your pain, as I'm in a similar situation. However, if I had TelCo or Cable access available, I'd dump Exede in a heartbeat!  I cannot imagine why anyone would ditch the reliability of wire-line internet access (TelCo / Cable), for satellite service.  I have no other choice, since AT&T abandoned my area in mid-2014.  The TelCo internet service at my workplace is much cheaper, and far better (faster and more reliable).  
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david, Champion

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I doubt if there is hardly anyone here that wouldn't change to wired, practically unlimited internet if it was available. Unfortunately for us and fortunately for Exede that's not likely to change and cell phone internet is too expensive. I can't even get a landline phone if I wanted one as the wires here a messed up and Verizon refused to fix them. Things are going backwards, not forwards.

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