Very slow speeds

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
I have been a customer since December and have the 25 mbps plan. I'm consistently see speeds of .3-1.5 mbps. Multiple cals to customer service has been frustratingly unhelpful. Anyone else having the same issues?
Photo of Rich

Rich

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Posted 1 year ago

  • 2
Photo of J&J

J&J

  • 1765 Posts
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Rich,

Now that you have found this place, the proper procedure to report a problem like that is to send an email to viasatlistens@viasat.com describing your problem and include your account number and contact information. You will receive a confirmation email back in minutes acknowledging your email and a proper reply will arrive usually with 24 hours.