I have been a customer since December and have the 25 mbps plan. I'm consistently see speeds of .3-1.5 mbps. Multiple cals to customer service has been frustratingly unhelpful. Anyone else having the same issues?
Now that you have found this place, the proper procedure to report a problem like that is to send an email to email@example.com describing your problem and include your account number and contact information. You will receive a confirmation email back in minutes acknowledging your email and a proper reply will arrive usually with 24 hours.