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Might I ask your general location, I see you did your speed test at a server in "MANASSAS, VA". Are you in Virginia?
The reason I ask is William McClellan is having a very similar issue and he did his speed test at the server in "MANASSAS, VA".
Here is William's post: https://community.exede.com/exede/topics/connection-plummets-at-night
I see you checked your modem status, and all seemed OK. Can you please check it again and tell me what you show for the 4 satellite icons in the top right corner?
What color, and what location as in "1 2 3 4" is lit up?
Also, is your slow down happening at night, and then is OK during the day? Or is it all the time?
When did this start or you first noticed it?
Your download of 1.2 gig's should have been completed in little more than an hour, even with congestion and or high traffic during the LNFZ. At times, the server that is sending the data "upload" can be slow due to many people grabbing the download at the same time. But it is not the norm.
Here is a basic map of the Exede satellite beams. See if you can tell which beam is hitting your home ###, then tell me in your response.
As for your free Gig's, you have emailed them at email@example.com and stated ATT: Kimberly. It might just be shift change for the weekend. But I am sure they will take care of you on that point "Gig's". Do include your account # and signup info.
I personally do not have the Exede Voice, but that would be a double whammy. I feel for ya.
Your satellite icon color and location, and then your beam ### will help. It just seems to ironic, your issue and that of William McClellan's.
Hope it helps, it is Sunday so additional helpful responses from other members might be a little slow.
I've been happy as well and yesterday and this morning things slowed way down. I looked at Task Manager this morning and found I had >70% CPU usage. Resource check showed it was caused by "mcshield.exe" (a McAffee product).
Required two reboots but things freed up.
Have you looked at Task Manager? Could there be a program or service running that's eating your clock cycles? Especially if you've been happy...
Brian, I checked my task manager and I did have something open that was gobbling up CPU speed, but that is something I just recently opened. This issue has been occurring even on a fresh reboot with only the basics running. I am very particular about what is installed and will close processes that I feel aren't necessary, such as itunes update and such. I really appreciate the help. I'm not good with the technical satellite jargon. I am going to do another reboot here and run the speed test again and see if that makes a difference.
I hope all that was clear! :-) --Brandy
I was blaming my issue on the weather we have been having here. Today its not that bad and the skies are clear. I am not a person who will tell any one that I love satellite internet. I do not care who it comes from. I think its awful price, for a awful speed and limited time. But I was spoiled that I lived in the city and had Cable. I am happy with Exede as much as I can be with satellite internet. If we ever get cable in the area, I am sorry I would have to let Exede go. You can bet 50 megs of unlimited service for $29.00. They even will go as high as 300megs and it is only $75.00. The amount I pay now for 10 megs of limited service. I do not see how Exede could blame me. But until then, I am happy with what I got, no big issues. Customer Service has been good the few times I ever talked with them, and it wasn't a issue with the speed I was getting. Now if we would like to talk about Direct TV, now this is something I hate, I mean hate. I think they are scared to have a community like this. At least Exede is giving you a place to express your self and they do listen. I Direct TV has one and someone could let me know where it is, I would love to have it. I hate that company and that hate is a hard word, but I do. If a bird would fly by my dish I will loose service. We have bad winters, I lost service, and they told me " a 58 year old man with a bad heart" to clime up on my roof and knock the snow off of it. I asked them once why wasn't I told all these issues when I got the service. I never ever had to knock the snow off my cable line, rain never knocked out my service, I asked "why was I not told this when I was ordering it" Believe this, I am a person who never lived in the country was told by the CSR " Anyone with common sense would know this". I am a 2 time college graduate, have started a company with 4 stores, own and take care of others rental property and best of all been a manager at two different locations, but now I am a customer service manager. She would had been fired, but I believe this is the way they are trained, because I asked for her supervisor, and he said, well he said he was sorry she said it that way, but you do have to do this or buy a unit that heats it up. I explained I have satellite dish right next to it and its working fine. Then I was told all I can do is give you some credit on you service. I knew this was a loosing battle, and said what ever. I am a pretty calm person, because I have learned to deal with all kinds of people and really love my job that I do what I can to make sure that customer has a smile when they leave. I don't know what I expected them to do, but I wish I was notified earlier of this issue, because I am ready this winter, I have a broom on old tree trimmer pole to reach the dish. I wasn't prepared before. So before any of you think you have it bad with Exede, just give Direct TV with a issue. The even messed up the original order. I told them I do not want anything on there for free for a limited time and then I have to call and cancel to have it removed or I would be charged. I know I repeated this 3 o 4 times. I have now had to call 3 times to get stuff off of there. Now when I tell you I do not watch that channel, I do not watch it and do not want to pay for it. I was told once, "what if someone comes to visit and want to see it" (sports package). I told her that they should not have came over, or record it". This went on for about 15 minutes, when I finally had to say "remove it now or I will just hang up and refuse to pay for it, I just recorded that statement too". I hate to be ugly, and it take a lot to hit my last straw, but she did, wasn't load, just made the statement. Sorry for bring up this with Exede, but don't complain about a issue with Exede until you call Direct TV first, then you will now what bad CSR is.
Everett, we use a Belkin router and before now we have had no issues with speed. The satellite is on the roof but I doubt it has been moved up there by anything. I connected straight to the Ethernet and got download speeds of 11.41mbps, upload was around .9mbps. Better but still not what it was. I forgot to grab the web address before I went on to the next thing. So my next step was to plug the modem directly into my Belkin wireless router and run the test again. My results dropped significantly to this: http://www.speedtest.net/my-result/3967516617 . My last test was to plug the modem into the Exede voice box, then the box to the router as the directions indicate. Here are those results: http://www.speedtest.net/my-result/3967549273 . And just for giggles I redid the test with the ethernet bypassing router/phone box. The results are half of what they were the first time I did this. http://www.speedtest.net/my-result/3967553189 . So, I think I can deduce that my router may be part of the issue since my speeds were similar going through just the router and going through the phone box and the router. I'm not sure how to interpret the ethernet speed variances. So anybody else think it's my router? Here is the screenshot of my modem.
Read this post about Belkin Router's: https://community.exede.com/exede/topics/a-message-for-those-using-a-belkin-router
In the first post Steve add's a link to the discussion about the problems.
I would agree, it's your router as the main culprit. The phone issues and differences I do not know about yet. I do not have the phone setup. I will check.
Bobbie Blackman in a post above mentioned a possible phone issue, he might have more info about it.
Keep us informed, and if anything else comes up post back.
I use a Netgear router, about a $100 box, but check on Amazon. You should be able to fine one between $30 to $250 depending on your pocket book.
Glad your getting close to a fix. Your best speeds hooked to the computer with out the router might only be slowed down by weekend traffic.
Everett and others, thank you for your help in trying to troubleshoot.
Sorry to hear your issues where not resolved.
Congestion on your beam for your area is sadly out of my realm of help. I would expect the Exede tech's will try to fix the situation as quickly as possible now this issue is documented.
Keep us posted if you notice any other changes, good or bad. Always ready to help. ☺
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