Over the last few months we have had very slow speed I've done everything your web site suggest, Several Speed test on several days. 6.5 is the highest download speed I've had. I have been a customer for almost 3 years now. I am paying for 12mb Download and I haven't went over on my usage. My neighbor also has the same problem and lives over a mile from us. Customer service told her it was due to, to many people sharing the Band width. (slowing down the service) Which probably is the problem. If this is the problem then Exede has a problem of false advertisement, by not being able to give their customers what they are paying for.. Also if this is true I smell a class action Law Suite brewing. I pay my bill on time every month and I expect to receive the services I am paying for. or the bill should be adjusted if you can't meet your end of the bargain. I am no longer under contract so I can switch services if I have to. I can live with 9-10 mb download but yesterday evening it was 4.7 and upload of 0.6 just tested it again 5.4 download 1.2 upload and I've only used 80% of my plans data.