Customer service issue

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: gotten out of hand

When I called up to get some information all I got was alot of lip service and then the phone was slamed down. Do you think that would make me stay with your company.? I will not recomend you to any one.
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Alana Walker

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Posted 5 years ago

  • 1
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Exede Lindsey

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Hi Alana, I’m extremely sorry for the way you were treated through our customer care. That is no way how we do business here at Exede. I would love to answer any concerns you may have with your service. Please send an email to exedelistens@viasat.com Thank you for posting.  
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JK

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Alana, that's the day I left them. I was trying to get a hold of them for 10 hours and finally at 9:00pm someone picked up the phone and he had an attitude. I cancelled my service right then and I took the penalty.
Just for your info, if you live in a rural are where I live,  there are radio towers who provide a router with unlimited internet service. I am here to tell people that they have other options then to be sucked in by greedy companies.
I do have to say, that the reps here from EXEDE are as good as it gets, because their phone service is only lip service.
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Bobbie Blackman

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I'm not real sure you talk to customers in this manner Craig, maybe in your world this is the norm but you don't impress anyone here silly bunny. And you looked a lot better setting on the shelf Kaotic. Weather Alana & JK are customers is not the point they deserve the benefit of the doubt from a champion and should not be harassed or made fun of. Now if Alex has a problem with this remark he needs to let me know. This forum is built on the tone and you need some adjustment Craig.
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J&J

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Let's get something straight here.

I'm not paid by Exede and I didn't sign up to be referred to as a champion either.

I don't know why the Champion thing is attached to me, maybe someone there saw I will defend a just cause to the bitter end despite public opinion or ridicule, or I just said something that solved a problem, who knows?

Don't  slam me for defending myself or showing idiots point-blank what hypocrites they are, such as the rant against me by Susan B.  Take note Susan, it was THEM that said I needed a better education, all the while demonstrating their own shortcomings.  Don't go off on me because I am brave enough to stand up to jerks like that.

People that come here to slam Exede are the bullies, they know Exede can't put them properly in their place, but I can!

If you people hate Exede so much, do everybody, including Exede a favor and cancel your subscription.  Exede cares about their subscribers, will do everything possible to remedy an issue, but they sure don't need the cancer your of your hatred.

If anything ever made me a so-called "champion," it is that I will defend a good cause no mater how unpopular it may be to do so.

I already apologized to Exede for what this thread has turned into, hours ago, but don't miss my words to them:
I'm a cold red-blooded American and sometimes we must rise to the challenge and fight for what is right. 
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J&J

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Let's get something straight here.

I'm not paid by Exede and I didn't sign up to be referred to as a champion either.

I don't know why the Champion thing is attached to me, maybe someone there saw I will defend a just cause to the bitter end despite public opinion or ridicule, or I just said something that solved a problem, who knows?

Don't  slam me for defending myself or showing idiots point-blank what hypocrites they are, such as the rant against me by Susan B.  Take note Susan, it was THEM that said I needed a better education, all the while demonstrating their own shortcomings.  Don't go off on me because I am brave enough to stand up to jerks like that.

People that come here to slam Exede are the bullies, they know Exede can't put them properly in their place, but I can!

If you people hate Exede so much, do everybody, including Exede a favor and cancel your subscription.  Exede cares about their subscribers, will do everything possible to remedy an issue, but they sure don't need the cancer your of your hatred.

If anything ever made me a so-called "champion," it is that I will defend a good cause no mater how unpopular it may be to do so.

I already apologized to Exede for what this thread has turned into, hours ago, but don't miss my words to them:
I'm a cold red-blooded American and sometimes we must rise to the challenge and fight for what is right. 
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J&J

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I didn't double-post this...  the system somehow replicated it

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Bobbie Blackman

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You should be excited you can see yourself talk twice as fast now.
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Kaotic Technologies

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Lol @ alana and jk
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J&J

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@ Kaotic Technologies

Of course, honesty is the best policy. 

Too many people live by the phrase '"There's a sucker born every minute" 
P.T. Barnum (1810 – 1891)

(Edited)
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Susan B

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When a champion jumps off they building like Craig just did the whole post gets deleted quickly so if anyone wants to keep a copy of this for next sundays cartoons they better screen shoot it.
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Bobbie Blackman

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One bully is bad enough Kaotic two is a disgrace.
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J&J

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At what point in this thread did you decide I must be a bully?  Was it when the former subscriber said so?  I suppose JK knows there will always be a handful of disgruntled customers out there that will join-up like a pack of wolves and take down anybody not also out for blood.  Notice one thing...  JK is not a subscriber, he/she is gone, but Exede is still here,  JK came back around to help stir the pot against Exede and add to his/her numbers of people that no longer subscribe, all based on his bad experience.   I see people here on a mission to hurt or destroy Exede to the extent they think they can get away with.

You need to figure out your priorities someday.  Am I to be called a bully because I refuse to back down on people's ignorant attacks on Exede?  Am I a bully because I don't follow herd mentality and go with the idiots that show up here to slam Exede? Am I a bully because I can't be recruited by the "down with Exede" types?

The true bullies are them that come and do a hit and run on Exede.  Bullies are them that ignore Exede employees that reach out to them to solve their issues with their service but still trash Exede because it's not the same as Comcast.

Bullies are them that see someone doing the right thing and since they disagree, try to stop them at any cost or casualty count.

You go ahead and join-up with them and let your hate spread.  Eventually your world will be a smoldering pile of things that would have worked if you took the time to learn how to use them. 

Go ahead and quit with Exede and don't stop there, go after the utility companies too, after all you live in the dark anyway.
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Bobbie Blackman

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#1 you're not a exide employee I don't know who you are trying to convince what a good guy you are or impress because I don't really think anyone here cares. Running good speeds and my data loss has stopped. Never pin a news website with a running video.
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Exede Lindsey

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Hello all, 

Please keep your discussions civil.  We are here to help everyone
on the forum equally and appreciate everyone's feedback.  Thank you. 
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Bobbie Blackman

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Excuse me Lindsay would you please speak to who you are talking. If it is me just say so but don't lump me in the pile with the ones responsible. I have been civil. Put the blame where it goes. ty
(Edited)
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Kaotic Technologies

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Lol reading all the posts......point is, origonal poster came in here to complain, not accept any help....thats it.

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