ViaSat has the BEST techs! If I had advice for anyone considering ViaSat, it would be to deal directly with ViaSat- not your local dealers! I had my second service call today and he was awesome! Outdoor equipment needed slight adjusting, which amazes me that was all that was wrong with the storms we have been having here in Minnesota. He was fun, knowledgeable, and all around nice guy, as well as the one I had previously. And thank you, Diana, for your prompt response in getting my concerns taken care of! And although there may have been an issue with my outside equipment, I never lost service. Very pleased!