High data usage

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  • Updated 2 years ago
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  • (Edited)
Our data usage has jumped to three times normal for the first ten days of this month and our internet activities haven't changed. What could explain this?
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Jerry Leap

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  • confused, worried

Posted 2 years ago

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Marcia McCown

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Ours also. Very strange. 18 gigs and gone in 4 days. This is the second month in a row. It always runs out and goes to liberty pass, but within a few days? Is there an actual graph to see when it was used? I could understand more if I could see the times it was used, but have not seen anything like that
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Gwalk900, Champion

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Goodness,
Change your DNS service from your ISP's to Googles's
It is either in your router or you computer depending on how you are hooked up.
You wlll eed to dump any cached data held by your Modem, your Router and your OS by doing a total AC power off and re-boot of modem and router in order followed by opening a coomand prompt and doing a ipconfig /flushdns command to "dump the junk"
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Kevin Rose

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Been there done that...  I am a retired Network Admin for a school district and nothing has changed on my end...  Something is wrong with my exede account...


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Gwalk900, Champion

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Kevin, you have to dump the junk.
I have had Hughes for over 12 years. The grass is no greener.
Network Admin? I can't begin to tell you of all the Sys Admins we have delt with over the years.
No disrepect but there is a world of differance between LAN and WAN, residential behind a CGN and Enterprise.
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Kevin Rose

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LOL, right...  Flushing DNS cache is a first step...  Also rebooting all devices...  I had Hughes when it was Direcway and used dialup to transmit...  My data limit problem is something exede changed, just saying... 

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Kevin Rose

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PS, my ISP is exede...  I was using their DNS servers. 
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Dave Eicher

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Updates from Microsoft or you other Electronics maybe?
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Brian, Champion

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Mine did as well. Until I realized the on/off timer for my Video on Demand downloads failed and wasn't turning off during the day. That, and the iPhone that was left connected to the router.

Things are back to normal now.
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Diana, Viasat Employee

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Jerry,  Ther are many, may things that will and can your data usage to increase. The form members named a few. Please send an email to exedelistens@viasat .com and we'll ake a look at your account.
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Kathy Walker

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Amazing that I asked my grandfathered in unlimited data service for my highest usage prior to switching, and we never even came close to 18gb, but now at 150, we max out
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Jim16

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Are you talking about a grandfathered in cell phone data plan?
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Robert Ogden

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Jim 16   The site you gave us doesn't break down what the data usage each day entails, (web browsing, e-mail, videos, etc, so it is still hard to pin down what is happening. I am having the same problem lately for some reason. Try howtogeek.com. They gave me some tips on updates, etc., that can cause data usage problems, especially with Windows 10. Good luck.
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Brad, Viasat Employee

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That's sort of our official tool that we're releasing to customers (we'll have a more customer friendly version soon I believe) anyway it gives more information but we have to walk a line of giving enough and not crossing privacy concern lines. There's some 3rd party tools that may give you exactly what you want but this is the most we can give because while one customer may want to know what device is using more data or what sites are causing more media to load, others may see that as too much. 
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Kathy Walker

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Jim, I am not talking about a cell phone. I am talking about a MiFi data card that supplied my whole household with unlimited data. This service is such a disappointment, and if you don't like what I say, despite the fact I never use foul or derrogatory language, well...exede just deleted it.
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GabeU, Champion

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Jerry, 

If your primary internet usage device is a Windows based computer, try Glasswire.  It will tell you what is using your data on that computer.   The free version is fine.  https://www.glasswire.com/

It will only tell you what data is used after it is installed.  It can't look back.  

If a Mac, there should be an app called Activity Monitor built into the Mac OS.  It monitors data, though I don't know if it breaks it down like Glasswire does.  iPhones should also have an Activity Monitor.
 
If a Windows based PC, all sorts of things can use data, even all of a sudden.  Syncing, updates from more than one place, an update that is stuck and is trying over and over again to download, the cloud (OneDrive).  

If you have a satellite TV receiver connected that can use data, too, even when not watching something on demand and even when it's "off" (it's not really off, but in standby).  
 
  
(Edited)
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Robert Ogden

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Hi Jerry,  Thank you for this input. Maybe I can figure out what has been and continues to be happening with our data usage. I'll give glasswire a try. Thanks again. Robert Ogden
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Robert Ogden

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Hi Jerry, My grandson in TX mentioned something about a "metered connection".  Would changing that setting help with someone on satellite?
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GabeU, Champion

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Robert, 

If you are speaking of a Windows based computer and changing it to a metered connection, it may help, but only when it comes to Microsoft based downloads, and only if you are using WiFi.  If you are connected directly with a LAN cable, the option to change to a metered connection isn't there.  It restricts Microsoft from downloading and installing updates whenever they want and lets you control them to a certain extent.  

Search "Enable Metered Connection in Windows" on Google.
 
(Edited)
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xode0000, Champion

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The following might work for Robert Ogden:

Go into services.msc (enter services.msc as a run command in the run box and run it) and set the windows update service startup mode to manual instead of automatic, and never start that service.  This procedure worked with both windows XP and windows 7.

I also posted this suggestion at: https://community.exede.com/exede/topics/wndows-10-up-to-no-good-again
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Robert Ogden

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Hi Shelley,  I can't help but agree with you. It just seems suspicious when Exede is pushing their new Liberty program the last several months, and that we all started losing large amounts of data right about that time. It wouldn't be the first time a for profit company got greedy and did something underhanded to push their profits up for their investors.   Usually my wife & I have a few GB's left over at the end of the 30 days and use them to download music, since Exede doesn't let you carry over any GB's.  Now, all of a sudden we are running out and are on restriction in the first week. The Governor of TN is pushing a bill to change the law that holds electric co-ops back from providing broadband service to their rural customers.
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Susy Forfa

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I am on liberty- i pay my bill on the 28th and by the 3rd of the following month i have used all 10 gb of allowed data.  one desktop win 7 computer only, no streaming or downloads/
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GabeU, Champion

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Susy,

Being that you are on one PC, and it has Windows 7, Glasswire would definitely help you in determining what is using your data.  Gwalk900 gave a description of it below, with pictures (the ones with all of the arrows).  It's free, and it's here....

https://www.glasswire.com/
 
(Edited)
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Robert Ogden

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Hi Greg, I have the same concern about the graphs.  They don't break it down and show you what is draining our data so fast.  This needs to be fixed now!  This company is going to lose a lot of customers if they don't listen and fix this problem.
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Gwalk900, Champion

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If you stop and think about it there are some legal and privacy concerns when it comes to "tracking" your usage.

Your ISP supplies data to the modems LAN port. How you choose the "spend" that data is your concern and frankly your responsibility.

You do have the option to track your data.

Rather than type out a long winded response, here is a repost I made that will hopefully give you a sense of direction:


There are many background processes that use large amounts of data. There has been a change in the way the Microsoft presents updates across the board as "roll[-ups".

Many more websites now have auto start videos and now more are doing a "pre-fetch" on their clips. About all you can do is install ad-block, flash-block and now Flash Control to ease the per-fetch issue.

Then we get into routers and wireless security.

There have been three notable security issues reported by Cisco, Netgear and D-link that need to be patched by router firmware updates. It really is a jungle out there.

Additionally a security audit should be done to insure that certain things are done:

> Default username and password for the routers GUI is changed<

>All guest accounts are disabled<

> Remote Access is disabled<

>Wireless encryption at least to the WPA2-Personal standard in enabled on all available frequencies<

> WPS is disabled<

> All internal cloud and sync functions are disabled<

>All internal "Services" be disable or reviewed for data cost/benefit<


For Windows computers I suggest that you install the free version of Glasswire so that you can more easily track usage of both programs and processes.

www.glasswire.com.

Suggested settings:

Output results:

It is important to remember that Glasswire will only track and report the usage on the single computer upon which it is installed. Multiple computers will require that Glasswire be installed on each machine and the data correlated.

Due to privacy issues your ISP is not going to track your data usage in anything more than a general way with out a court order.

If you choose to "Network" your connection the responsibility of administering and securing that Network falls on you, not your ISP.

Glasswire will truly help on the Windows computer within your Network but the wireless channels are a more difficult matter.

Do NOT overlook wireless printers. Depending on settings and permissions they can use massive amounts of data if allowed to update their software suite. Some of the HP printer driver/software bundles can run into the 100's of MB's

There recently was a Hughesnet user who found that a misconfiguration of her printer was allowing her husbands laptop to access the Network using the printer as a wireless access point. This was during periods where is 'net access was curtailed due to excessive usage. His computer searched out available connections and connected automatically.

In other hardware related issues. Nvidia, one of the major graphic chip/card manufactures as constructed their latest video  card driver to collect and share "telemetry" with the company. This is said to be using large amounts of data.

Windows 10, in addition to "forced updates" in most cases also collects telemetry data and shares it with Microsoft. This behavior can also be found in Win7 and 8.1 depending on what Win Updates you have installed over the last several months.

I suggest that you check the capabilities of your present router to see if it allows the tracking of usage by device.

Every byte of data that you use HAS to go through your router so that is the most central point for you to monitor your usage as a counterpoint to usage claimed by your ISP.

If your router does not have this capacity I strongly urge you to get one that does.

As an example here are some screenshots of my Asus RT-AC3100 and its "Traffic Analyzer" function:

Usage by date and device:


By Statistics:


The 3100 may be a little pricey for some budgets but there are less expensive models that also have the Traffic Analyzer function so read the specs carefully to be sure you are getting a model with this important feature.

At times you can find factory refurbs with full warranty's available at considerable savings at places like newegg.com among others.






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Kevin Rose

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There is a problem with exede.  It is blocking sites when in data restriction.  It also seems like it is counting overnight data against your quota.  You do not need to buy another router or monitoring software.  If they don't fix it, switch to Hughesnet...  I don't want to, but I'm not going to accept this!