Very disatisfied. Worthless tech and service

  • 1
  • Problem
  • Updated 6 months ago
i was to have a service call today. The service guy called me and said i needed a new router. i bought a google wifi. Then I spent 30 minutes on the phone trying to get directions on how to replace my router, keeping the viasat modem. The tech had no clue how to help me. worthless. I very much want out of my contract. viasat has been trouble since the beginning.
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Kathy Kemling

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  • ticked off

Posted 6 months ago

  • 1
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VeteranSatUser, Champion

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How would the service tech know you need a new router? And anything beyond the modem is beyond the tech's responsibility.
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Andy Schack

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Seems like you would call the maker of the router since it is THEIR product, not Viasat's. Isn't that kinda like buying a new phone and then calling the phone company and expecting them to tell you how it works?

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VeteranSatUser, Champion

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Welcome to the party Andy!  I have had to get extra popcorn because I ran all out in the last 24 hours!
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James Besser

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the tech told her she needed new router,so on the other hand she might of thought the router was bad. so me thinks he knows his stuff about routers so she got a new one reached out too him help via sat helped me on my router very kind of them
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I think maybe router and modem are being said for the same device? ( Viasat Modem)  She's long gone anyway,...
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VeteranSatUser, Champion

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One never knows!