- 3 Posts
- 1 Reply Like
Posted 2 years ago
Bev, Champion
- 3287 Posts
- 1463 Reply Likes
I'm sorry to see you go. I wish you would have contacted Exede and, given them a chance to try and improve your speeds.
What speed were you getting? You do know that it's Mbps, not MBps right? (bits, not Bytes)
What speed were you getting? You do know that it's Mbps, not MBps right? (bits, not Bytes)
- 3 Posts
- 1 Reply Like
We averaged 4 - 6 Mbps. Well below the 12 Mbps advertised. I did call and the person I spoke with told me that exceed only promised up to 12Mbps. Very disappointed. Not a service worth the fees.
Diana, Viasat Employee
- 2408 Posts
- 474 Reply Likes
Hi Brian, it saddens me to hear that you were upset with our download speeds and left before we had the opportunity to assist you. We always look to provide the best service onevery level . I apologize if we were not able to do that for you.
- 3 Posts
- 1 Reply Like
The bottom line here is that Exede either fails to deliver what they promise or they stand behind their "up to " language as a way to claim they are delivering as advertised. As for the comments from Exede customer service - I should not have to call my provider every time the service does not deliver as advertised. A fair compromise may be that customers are only required to pay "up to" their monthly bill. :)
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This conversation is no longer open for comments or replies.
James
Old Labs (VS1-329-L12FZ)
https://www.fcc.gov/reports-research/reports/measuring-broadband-america/measuring-fixed-broadband-r...
That same report provides information on how well major ISPs meet their advertised "speed" claims - it should come as no surprise that ViaSat fell short for the first time in the latest report (2016). In addition that latest report also only includes a data collection period through September 2015 and we've got a few more years worth before the stats reflect ViaSat-2's impact.