Very disappointed with the service. Download speeds were not as advertised. Cancelled today

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  • Updated 12 months ago
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brian Bower

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Posted 12 months ago

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Bev, Champion

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I'm sorry to see you go. I wish you would have contacted Exede and, given them a chance to try and improve your speeds.

What speed were you getting? You do know that it's Mbps, not MBps right? (bits, not Bytes)
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James

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this is 2017 who the heck still uses bits? Everyone is mislead by this, people live in the modern world they would assume megabytes per second and this is just one of exede's many ways to mislead people to get the service and the "up to" needs to be eradicated by the fcc. so we are in "bits" while centurylink is in the gigs on speed.oh and for way cheaper.
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Old Labs

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this is 2017 who the heck still uses bits?
CenturyLink for one... all ISPs utilize Mbps (megabits per second) as their standard for measuring bandwidth rather than MBps (megabytes per second). Even the FCC uses that standard as a measurement since it assures an apples to apples comparison and not apples to oranges:

https://www.fcc.gov/reports-research/reports/measuring-broadband-america/measuring-fixed-broadband-r...

That same report provides information on how well major ISPs meet their advertised "speed" claims - it should come as no surprise that ViaSat fell short for the first time in the latest report (2016).  In addition that latest report also only includes a data collection period through September 2015 and we've got a few more years worth before the stats reflect ViaSat-2's impact.  
(Edited)
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brian Bower

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We averaged 4 - 6 Mbps.  Well below the 12 Mbps advertised.  I did call and the person I spoke with told me that exceed only promised up to 12Mbps.  Very disappointed.  Not a service worth the fees.
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Diana, Viasat Employee

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Hi Brian, it saddens me to hear that you were upset with our download speeds and left before we had the opportunity to assist you. We always look to provide the best service onevery level . I apologize if we were not able to do that for you. 
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brian Bower

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The bottom line here is that Exede either fails to deliver what they promise or they stand behind their "up to " language as a way to claim they are delivering as advertised. As for the comments from Exede customer service - I should not have to call my provider every time the service does not deliver as advertised.  A fair compromise may be that customers are only required to pay "up to" their monthly bill. :)

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