We contacted customer service twice by phone and once by email about their data counter not being correct. We have the 15 gigabit plan and it disappears quicker than our 2 gigabit s with our cell phones does. We've gotten No satisfaction with customer service at all ! We have been with this company for 3 years with no complaints until now. As soon as we have something else available , we are gone. I hope someone with authority sees this post and actually gives a crap about losing another customer.