I'm wondering just how common this is that other people have NO way to reach the dish on the top of their house, and are hit with a charge of $95 for a service feel to have someone come remove the receiver. If not this charge, then it's $150 fee for pieces not able to be returned becuase I have NO way at all of getting to the dish to be able to remove the part myself to send back. I've been a customer with them for almost 6 years, and now that I can finally get different internet service that is faster and no data cap, I'm having to pay at least $100 because I can't get that one small piece! I asked what it would be if I sent back the modem and not the receiver, and was told it would still be $150 charged to me!!!