Verify dish orientation

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I have had Exede 12 for close to two years.  My speeds as of late are hovering around 4-5MBs download and have even gone as low as 2MBs.  This is unacceptable to me for what I pay.

I've had to have my dish re-aligned once and it was $95 plus my time off work.

The tech showed me a website where he was able to optimize dish alignment by initiating an alignment phase and then tuning the dish alignment based on an audible tone made by the dish when alignment was considered optimal.

I spent an hour on the phone last night with tech support and was basically told net traffic was the issue.  (At least I was given a $25 credit.)

I am not convinced my speed is down 60% just because of net traffic and would like to verify my dish alignment.

Does anyone know about the website I described that the tech used?  There's no reason to pay $95 PLUS lose 4+ hours of pay for something so easy to do myself.  You literally loosen a few nuts, move the dish based on the audible sound and then re-tighten once optimization is achieved.

Thanks.
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Pete

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Posted 5 years ago

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Old Labs (VS1-329-L12FZ)

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If memory serves me correctly, the website you're speaking of is a web page embedded within the Viasat modem's firmware and requires an installer's key code to access.

http://192.168.100.1/install/ according to a youtube video of the install process.     
(Edited)
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Jim

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That is the correct URL but an installer password is required as well as your modem unlock key. Installers are not allowed to give out their passwords as it violates FCC regulations for anyone other than a certified installer to do the alignment. It is a little more involved than you have described. Usually you can get a local technician to align your dish for less than $95. Find the dealer locator at www.exede.com, put in your zip code and call those listed to see what they might charge you for a service call.
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Pete

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I was with the guy the whole time he aligned the dish.  It's as simple as I described. 

He was the  technician sent by Exede and the charge was $95. 

I didn't realize a login for the website is required.

My lost time from work is substantially more than $95...or even $50 if the service visit was less.  It wasn't rocket science to loosen a few nuts and move the dish until the tone let us know the dish was aligned.
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JEP

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The FCC requires that Viasat ensure that only certified technicians align a satellite transmit dish.  The modem key contains the information for your assigned frequency/channels, polarization and probably other stuff.  Aligning the dish is not quite as simple as moving the dish for a tone.  If you watched closely, how many times did he sweep the dish side-to-side and how many different tones were there?  It is simple if you are familiar with the process, I think my guy did the fine alignment on my dish in less than a minute.   It seemed cavalier compared to the procedure that was required with the old Wildblue dish.
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Jim

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It is easy - after you have done a dozen or so. The first few I did drove me crazy. Now I can usually do it in about 10 to 15 minutes. There is a "dithering" procedure that has to be done exactly right to insure the best signal.  I compare it to tuning a guitar. Although I know how I still can't do it after years of trying. I just don't have the ear for it.
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Pete

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I cheat when I tune my bass by using an electronic tuner. :-)

I guess easy wasn't an entirely accurate description of the process. 

It was easy to tune from a tool standpoint.  It was somewhat frustrating and I can see it being compared to tuning a guitar since a move that seemed less than a mm completely changed the tone from the dish.  Sometimes tightening a nut put it back out of whack so getting it in tone AND tightened was the challenge.  10 min. process.
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Old Labs (VS1-329-L12FZ)

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Then again, I'm not sure I'd be complaining about 4-5MBs or even 2MBs and will assume you meant 4-5 Mbps and 2 Mbps  ;)  - if not, where can I get me a piece of that action?
(Edited)
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JEP

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Pete - What is your Rx SNR?  If it is above 6, with clear skies your dish is likely aligned properly.  I can assure you that net congestion can drop your speeds to less than 20% of your uncongested speeds.  Do a speed test at 5:30 am and see what you get.  If congestion did not slow speeds, there would be no reason for Exede to have data caps.  An Exede tech can look at your beam when you are having speed issues and tell you if it is because of network congestion.  I would think customer support could also, but I don't know for sure.
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JEP

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Pete - You can get your modem status including Rx SNR by entering the following into your browser: http://192.168.100.1/?page=modemStatus  
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Pete

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Thank you for the link.  The Home tab showed green check marks for Modem, IFL and TRIA.

The Modem tab didn't give me any technical information.  I tried via my wireless router and then plugged directly into my computer and power cycled the modem...neither time gave me any data.  I waited ~ 10 min. This would be a great informational tool, if I got the data.

While waiting, I ran a speed test and got 15 Mbs down @ 10am.  I guess it really is a network congestion issue.  It would seem there are many more using the Exede service than were previously.
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Old Labs (VS1-329-L12FZ)

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"The Modem tab didn't give me any technical information."

Sounds like that might be a browser or add-on issue, blocking or preventing scripts on that page from running. 
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Pete

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Highly possible.  I have Firefox locked down tight.  I have to alter settings just to post on this site.
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Old Labs (VS1-329-L12FZ)

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One specific piece of information on http://192.168.100.1/?page=modemStatus that I keep an eye on when things slow down is 'Health' - I'll infrequently experience slow downs that coincide with 'Health' displaying as 'High Open Socket Count'. I attribute it to certain misbehaving web pages exhausting TCP/IP ports, and I haven't been able to isolate the circumstances just yet but am narrowing in on the culprits - when it occurs I simply reboot the modem and all is well.                
(Edited)
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ExedeKarmin

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Pete,

ViaSat does not offer a 'self-service'
installation option as the installation and alignment of the satellite dish must
be completed by a certified ViaSat technician.
ViaSat certified technicians perform all installations,
including non-standard installations that involve a pole mount or
non-penetrating options. No part of the installation may be performed by a
customer, as this will void the warranty on the ViaSat
equipment.  If you require additional assistance, please send me an email to exedelistens@viasat.com with your account and contact information.  
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Ken Gregory

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Pete, what exactly do I need to do to enable the tone generator

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