username not recognized on but one of my 3 computers.

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  • Question
  • Updated 3 years ago
I originally got my username and password while using my desktop. Whenever I use the same exact username and password on both of my laptops it says username not recognized. It still works fine when using the desktop.


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Posted 3 years ago

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Diana, Viasat Employee

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Hi Bobby,  If you able to access it on your desktop indicates your username and password is ok.  You may want to check the settings on your laptops.  Please send your account and contact infomration to and we will be happy to work wtih you.  I'm pleased to hear you can use the username and password on your desktop.