Useful and better metrics for user base

  • 1
  • Idea
  • Updated 2 years ago
  • Not Planned
I was just reading page on slow page loading/ internet access. I ran the speed test and clocked 5.6 down and .67 up. Both are less than 1/2 of the offered speed with my subscription. It is Saturday at 8:40 ET and maybe there are a lot of users right now. It would be useful if there was an easily accessible metric on the wild blue page that showed # of users using the service vs the number of users where a slowdown would be expected to occur (the latter number should be a constant as it is the capacity of the satellite).
Photo of Greg Pierce

Greg Pierce

  • 0 Posts
  • 0 Reply Likes
  • generally frustrated with the lack of metrics available. The beta pages were great.

Posted 2 years ago

  • 1
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3177 Reply Likes
They have that and at one time I think dealers could see something like that, but I doubt that info will ever be shared with customers.
Photo of Harvey Mueller

Harvey Mueller

  • 171 Posts
  • 80 Reply Likes
Yes that would be useful. Harris Co Toll Road does that on the website for traffic real time and clicking on a section allows you to see historical avg speed vs time of day for any section of road.

I should think Viasat already monitors and tracks that and more. Displaying number of users online and beam loading would be very useful for users to plan their usage time to avoid historically congested times. I already do that for driving around Houston if at all possible and avoid peak times. Complaints to Viasat support re: slow speeds always blames netork congestion with no tools or ideas to avoid the congestion. Here would be a tool that would help alleviate some complaints and a way around.