Usage when not Using!

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  • Problem
  • Updated 1 month ago
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Earlier I posted about "UNLIMITED," which is NOT unlimited.  With day-time speeds (all kids around here are in school) of .25 - 1.1 Mbps, my internet is not usable.  

Anyhow, I have not unplugged my router but have turned off wifi for all cell phones and disconnected all laptops from Exede (using a mobile hotspot, which THANK GOODNESS I didn't get rid of!).  YET - in the past 48 hours, we used 22 GB of data!  What the hell???  That's more than a third of my limited-unlimited data! How is this possible?  Any ideas on what the heck is going on?  I need help!  I am using this to work and my husband and I have even talked about moving to get better internet service now that I am working from home (ridiculous!).

The last time I had Exede, I swore I would never come back.  Yet, I stupidly believed the sales person on the phone AND the technician who told me this was unlimited with no data caps.  I can't help but feel that I've been duped (again) and will never recommend Viasat to anyone.  I've had a technician come to my house and nothing is improving.  If it doesn't improve, I will contact the BBB and try to determine if there is legal action.  This message board is riddled with people in the same boat.  I'm at a loss... 

Thanks for your help,

Terri
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Terri Sisson

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  • pissed off

Posted 1 month ago

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Jack Britton

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So while I can't address the other issues you are having with Viasat I can talk a bit about why your usage stats look like you were consuming data when you were unplugged.  I work from home online all day so I am very mindful of my usage of data.  I always want to make sure my watching Netflix wont make it so I cant work at some point before the end of the month.  So I did some experimenting watching what Viasat says my usage is versus what I was recording at my end.  Viasat's displayed usage is no where near real time.  It takes a half a day or so for what is displayed on your dashboard to reflect what you actually use.  I am not sure why there system is set up that way but it is the way they work.
(Edited)
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Old Labs

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Under normal circumstances, your data usage will update every 15 minutes - but things are becoming increasingly abnormal around here ;) It's supposed to report incremental usage every 15 minutes when working correctly (or at least that's the way it always has).

There is a disclaimer that it may take up to 24 hours for the data usage to appear.

Since you've got the luxury with that hotspot, try unplugging the modem/router for a good 24 hours and see if any usage accumulates during that period - it can't report incremental usage unless powered on. Once you power back on it should report any incremental usage that had gone unreported when turning it off. Check usage immediately after unplugging, a few times at regular intervals and then when powered back on (maybe after another 15 minutes).    

But as Jack notes most of us use our own routers to verify the accuracy (or inaccuracy) of the Viasat usage meter while also getting more steails about exactly how that usage is occurring and where.

P.S. Any chance you've got a DirecTV or Dish receiver connection to your router? Sometimes those get forgotten about and can cause some major data loss.
(Edited)
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Bradley

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It would take about 2 days to download 22GB at the speeds you say you have.
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Terri Sisson

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What router are you guys using to measure your data usage?

Oh - I forgot to say that I've disconnected the TV as well.  

Thanks for the tips, Old Labs!

And Bradley - my point exactly!!!  
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Old Labs

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I use an ASUS RT-AC3200 - in my case it's been consistent with the total usage count Viasat reports and YMMV, but more importantly allows me to get very detailed breakdowns of usage for each device and determine where some adjustments may be needed (e.g. turning off auto updates, auto play, disabling preload of videos, more aggressive ad blocking, or simply avoiding data abusive sites, etc.) For me it's mostly a matter of taming today's overly bloated web sites to stay within my data usage threshold and maintain the better speeds - it also speeds things up by trimming some of the fat event when I do get deprioritized (rare for me).

Cellular isn't an option for me at home, if it were I'd probably be gone - but I might look into weBoost to see if I can make it an option - when I've got a spare $500+ laying around I might actually give it a go - what's to lose? Off hand looks like my entry point is the weBoost Connect 4G with both outdoor and indoor antennas to have a reasonable shot at it.
(Edited)
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Terri Sisson

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That is a nice feature.  But, damn.... I already feel like I'm being raked over the coals, and now I have to pay another $150 - $200 to monitor my data, which is something that Viasat should be doing anyhow?  Another reason to be frustrated. 
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GabeU, Champion

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 With day-time speeds (all kids around here are in school) of .25 - 1.1 Mbps, my internet is not usable.  

That really all depends on what you're trying to do.  That, even the .25, can be enough to generally browse, the the speed of 1.1MB should be high enough to do just about anything other than streaming and videos.  

Additionally, the only way to ensure that nothing is connected via WiFi and using your data is to disable the WiFi in the ViaSat modem.  

Lastly, unlimited simply means you are not cut off.  No speeds are guaranteed, though .25 is pretty darn dismal, no doubt.    
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Jim16

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"How about you and everyone else let others decide what speeds are sufficient for their needs."

Well ALRIGHT!  I think 30Mbps is what I think is sufficient for my needs!  Give it to me Viasat.  ( How stupid is that statement?)
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Jim16

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"How about you and everyone else let others decide what speeds are sufficient for their needs."

Well ALRIGHT!  I think 30Mbps is what I think is sufficient for my needs!  Give it to me Viasat.  ( How stupid is that statement?)
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Jim16

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Well, that one deserved a double post!
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Bradley

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Wondered when the old man with three cats would chime in.

Yes, your statement was very stupid.
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Jim16

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How about a young guy with a rescued dog?


(Edited)
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Matt B, Viasat Employee

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Ok, this thread has lost it's direction.  Locking it.

This conversation is no longer open for comments or replies.