Usage

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  • Question
  • Updated 2 years ago
Larry Fitch
Account #: 303901160
How is it possible that I have used 12 GB and have 23 days left to go before back on fast internet. We don't stream anything. We used it for email, Facebook, interenet search. Can you explain this usage??
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Kathy Fitch

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Posted 2 years ago

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Steve Frederick, Champion

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Kathy, more than likely you have been one of those who Microsoft has chosen to do the Anniversary update to Windows 10. Mine did that two weeks ago, that was 5.4 GB. It happened on Day 1 of my cycle. 18 days later I am at 8.6 GB of my 10 GB for the month. There are other things that can happen wit your computer and connected devices that do  not need any intervention on your part.

If you are a direct subscriber of Exede, you can check your daily usage and usage categories by logging in to the eSVT tool at https://myesvt.exede.net and log in using the same credentials as you use to sign in to the Exede Portal.

Another choice is to send an email to exedelistens@viasat.com and the moderators will get you the information.
(Edited)
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Old Labs

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There have been many Windows users experiencing repeated failure while downloading and installing that update - failure causes it to be repeatedly downloaded until success. It's but one source of "phantom" usage and there are many others. The update is simply one of the bigger ones.

When you installed successfully, did you go back and check to see if metered WIFI connection was still set to on if applicable? Apparently the anniversary update resets it to the default (off) since the setting is now applicable to individual WIFI connections.

As far as only the modem being plugged in, check the usage periodically usig an alternate connection (not Exede) to determine if usage is actually accumulating or not while only the modem is plugged in (you do have to wait for the last bit of usage to be reported when simply unplugging a router from the modem - after that no usage should accumulate with only the modem powered on).

There are numerous threads here that describe how to determine the accuracy of the Exede usage meter - some of them are just to right in in the sidebar here. 
  
(Edited)
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david, Champion

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Actually, it took three of four downloads of the updates to finally take on this computer and on my desktop the big update still haven't taken. I restart it every once and a while when I think about it. Luckily none of this is on Exede as they've went through a lot of gigabytes.
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Steve Frederick, Champion

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James, we are not  talking about the Windows 10 system upgrade back last year through July of this year, but the Windows 10 Anniversary upgrade, which has  been downloading over the last two months, and will continue through November. It is the major upgrade to Windows 10, and as david has stated, it sometimes fails and then downloads again and again until it finally installs successfully. It is a big data killer for those of us on metered service.
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Old Labs

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Also beware of Microsoft's new cumulative update strategy for Windows:

https://community.myhughesnet.com/hughesnet/topics/windows-users-face-update-bloat-and-tough-choices

Applies equally to Exede.
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Steve Frederick, Champion

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Thank you for that link, Old Labs. Microsoft's new updating strategy will most certainly cause many more people to be alarmed on where their data usage is going. To make it worse, many users have commented on the fact that the latest Anniversary update has taken 4 or 5 times before it actually installs completely, meaning it downloads the same data multiple times. Way to go, Microsoft, there are a couple  million of your customers who are on limited data ISPs.
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Exede Lindsey

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Hello Kathy,

I can surely understand your frustration with unknown data consumption. A few data consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. The number of wireless devices on your home network can also play a big role with data usage. Please send us an email with your account and contact info to exedelistens@viasat.com and we will be happy to help with providing this information. 
(Edited)
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Laura Weiss Zeman

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I, too, am not happy with the huge drainage of my higher speed data.   I play with Facebook and emails friends and that's about it.    The Exede speed is also not working out for us.   Not crazy about our Exede but now stuck in a two year contract.
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Old Labs

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See Steve's first reply to the original poster - doing it yourself or having a moderator do it for you will yield a generic, categorized summary of your usage which might yield some insight (however often not detailed enough to take specific actions to eliminate what is often unwanted, unnecessary usage).

That requires digging a bit deeper and knowing something about your environment, and you won't get much assistance from ViaSat for issues that fall out of their responsibility area. 

Do you use a router and if so what brand and model?

Which operating system (or operating systems if more than one) do you utilize? For example Windows 10, Windows 7, Window 8, etc.

Do you have a second line of defense for your primary anti virus application? 

In addition which browser(s) do you use?

You may simply need to ensure those aren't using data in the background and that you may simply be unaware of. Many times it's unnecessary data or unwanted that can be tamed easily.

And which Exede Plan do you have?

But right now, your mention of Facebook is raising a red flag for me anyway and setting your Facebook account to not autoplay will yield some usage relief - there are other Facebook possibilities but require lnowing something about your specific  environment (especially browser).