Larry Fitch
Account #: 303901160
How is it possible that I have used 12 GB and have 23 days left to go before back on fast internet. We don't stream anything. We used it for email, Facebook, interenet search. Can you explain this usage??
Account #: 303901160
How is it possible that I have used 12 GB and have 23 days left to go before back on fast internet. We don't stream anything. We used it for email, Facebook, interenet search. Can you explain this usage??
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Posted 3 years ago
Steve Frederick-VS1/Beam314, Champion
- 3179 Posts
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Kathy, more than likely you have been one of those who Microsoft has chosen to do the Anniversary update to Windows 10. Mine did that two weeks ago, that was 5.4 GB. It happened on Day 1 of my cycle. 18 days later I am at 8.6 GB of my 10 GB for the month. There are other things that can happen wit your computer and connected devices that do not need any intervention on your part.
If you are a direct subscriber of Exede, you can check your daily usage and usage categories by logging in to the eSVT tool at https://myesvt.exede.net and log in using the same credentials as you use to sign in to the Exede Portal.
Another choice is to send an email to exedelistens@viasat.com and the moderators will get you the information.
If you are a direct subscriber of Exede, you can check your daily usage and usage categories by logging in to the eSVT tool at https://myesvt.exede.net and log in using the same credentials as you use to sign in to the Exede Portal.
Another choice is to send an email to exedelistens@viasat.com and the moderators will get you the information.
(Edited)
- 1827 Posts
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Hello Kathy,
I can surely understand your frustration with unknown data consumption. A few data consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. The number of wireless devices on your home network can also play a big role with data usage. Please send us an email with your account and contact info to exedelistens@viasat.com and we will be happy to help with providing this information.
I can surely understand your frustration with unknown data consumption. A few data consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. The number of wireless devices on your home network can also play a big role with data usage. Please send us an email with your account and contact info to exedelistens@viasat.com and we will be happy to help with providing this information.
(Edited)
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I, too, am not happy with the huge drainage of my higher speed data. I play with Facebook and emails friends and that's about it. The Exede speed is also not working out for us. Not crazy about our Exede but now stuck in a two year contract.
- 4281 Posts
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See Steve's first reply to the original poster - doing it yourself or having a moderator do it for you will yield a generic, categorized summary of your usage which might yield some insight (however often not detailed enough to take specific actions to eliminate what is often unwanted, unnecessary usage).
That requires digging a bit deeper and knowing something about your environment, and you won't get much assistance from ViaSat for issues that fall out of their responsibility area.
Do you use a router and if so what brand and model?
Which operating system (or operating systems if more than one) do you utilize? For example Windows 10, Windows 7, Window 8, etc.
Do you have a second line of defense for your primary anti virus application?
In addition which browser(s) do you use?
You may simply need to ensure those aren't using data in the background and that you may simply be unaware of. Many times it's unnecessary data or unwanted that can be tamed easily.
And which Exede Plan do you have?
But right now, your mention of Facebook is raising a red flag for me anyway and setting your Facebook account to not autoplay will yield some usage relief - there are other Facebook possibilities but require lnowing something about your specific environment (especially browser).
That requires digging a bit deeper and knowing something about your environment, and you won't get much assistance from ViaSat for issues that fall out of their responsibility area.
Do you use a router and if so what brand and model?
Which operating system (or operating systems if more than one) do you utilize? For example Windows 10, Windows 7, Window 8, etc.
Do you have a second line of defense for your primary anti virus application?
In addition which browser(s) do you use?
You may simply need to ensure those aren't using data in the background and that you may simply be unaware of. Many times it's unnecessary data or unwanted that can be tamed easily.
And which Exede Plan do you have?
But right now, your mention of Facebook is raising a red flag for me anyway and setting your Facebook account to not autoplay will yield some usage relief - there are other Facebook possibilities but require lnowing something about your specific environment (especially browser).
Old Labs (VS1-329-L12FZ)
When you installed successfully, did you go back and check to see if metered WIFI connection was still set to on if applicable? Apparently the anniversary update resets it to the default (off) since the setting is now applicable to individual WIFI connections.
As far as only the modem being plugged in, check the usage periodically usig an alternate connection (not Exede) to determine if usage is actually accumulating or not while only the modem is plugged in (you do have to wait for the last bit of usage to be reported when simply unplugging a router from the modem - after that no usage should accumulate with only the modem powered on).
There are numerous threads here that describe how to determine the accuracy of the Exede usage meter - some of them are just to right in in the sidebar here.
david, Champion
Steve Frederick-VS1/Beam314, Champion
Old Labs (VS1-329-L12FZ)
https://community.myhughesnet.com/hughesnet/topics/windows-users-face-update-bloat-and-tough-choices
Applies equally to Exede.
Steve Frederick-VS1/Beam314, Champion