Usage Metering, etc

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It appears the new usage metering site is still not accessible via Firefox – that needs to be fixed ASAP. I know the problem isn't on my end, since I can access the site via Safari.

That said, the new usage metering is a VAST improvement over the old method, but the breakdown of usage has some serious flaws. First of all, the pie chart graph does not differentiate between daytime and free time usage when it comes to types of usage. And the bar graph that does divide the two time zones has no vertical component indicator, that is to say, no designation as to the amount of MBs/GBs used.

Such deficiencies render the new metering mostly useless in trying to control one's usage so as to remain under the cap. Furthermore, a great deal of usage (more than 75% on one day I examined) is labeled as "storage". I called customer service for an explanation of that term, but the agent had no more idea than I did what "storage" consisted of.

Such dubious nomenclature and other obvious defects lead to the suspicion Exede may be deliberately obfuscating in order to confuse customers, lest they discover why claimed usage seems to bear no relationship to actual usage. And all that leads to the suspicion Exede doesn't want customers to remain under the cap. If that is true, I would argue such a business model and practice is not conducive to the success of Exede in the long run.

I understand that the Internet requires much more bandwith than used to be the case, what with HD video and audio and the like (which we rarely partake of at our house other than in the nightime free zone). But that being the case, it argues for more bandwith being offered at a reasonable price, instead of alienating customers with a puny 10GB monthly allowance, that serves mostly as a bait and switch enticement to purchase more bandwith at an exorbitant price.

Lest anyone challenge the claim of exorbitant pricing, I offer as evidence the fact that If I lived in the boonies in Manitoba, Canada, I could get 50GB for $40 a month. Why is that not possible in the States, where we are supposedly so much more advanced? That's a rhetorical question, since the answer is we don't really have competition here in Amerika.
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Tom Cordle

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Posted 2 years ago

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Bev, Champion

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I have it open in another tab in Firefox right now so, it isn't Firefox.

Okay so Storage is (per the info on ESVT) Cloud Storage and Online Backup, iCloud, Dropbox, Google Drive, SkyDrive, Evernote
File Transfers: FTP, Browser downloads, Rapidshare

Still does that man any file we download using the browser, which would be any download period since even interface applications like game updaters interface with a browser to download updates and such.

If so then, yeah, that explains why it's such a large percentage, if not then how does the 253MB in my iCloud (only online backup/cloud I allow at all and, only for documents- text ONLY which I need access to on my cell phone) account for the large percentage of usage called "storage"?
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Tom Cordle

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@Bev Champion
Good to know you're accessing the ESVT site via Firefox - perhaps I need to update Firefox, I'm using version 45.0.1. As for "storage", I do not use Cloud Storage, Online Backup, iCloud, Dropbox, Google Drive, SkyDrive, Evernote or Rapidshare – don't even know what half of those are. Nor do I use file transfers via FTP. As for browser downloads, I assume everything is in essence a browser download, save for what I upload; though some downloads are obviously larger than others.

All online gaming is done by son during the Free Zone from 12 midnight to 5 am, and the metering information provided by Exede tends to support that assertion. Yes, there is a substantial portion of my usage that is attributed to a/v sites, but again most of that is done during the Free Zone. And we do not watch movies via the Internet. But A/V usage is delineated in the breakdown provided on the ESVT site; that's enough to explain – but storage, that's a catchall that tells me

I received satellite Internet for more than thirteen years via Starband and could count on one hand the number of times I exceeded their FAP during that time. That leaves me naturally suspicious of Exede usage calculations – and I'm certainly not alone in suspecting something is rotten in Denmark – or should I say Carlsbad, California?
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Steve Frederick, Champion

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Tom, I have no problem accessing the data usage page using Firefox 45.0.1, which is the most up to date version.

I have been comparing my usage vs. the Exede meter for several years. My ASUS router reports all internet data usage. I log the info from both my router and the Exede meter in an Excel spreadsheet daily. The two numbers agree within a half a GB, normally the router has reported the higher usage. 
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Tom Cordle

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Steve
Unfortunately, I agree with your conclusion – we have checked, as best as possible, by remaining completely off the Net for two days. As I said above, I understand that the Net requires far more bandwith than it did even five years ago, since all kinds of sites are loaded with heavy graphics, as well as video and audio. But as I said, that begs the question why we are stuck with the same sort of caps as we were five or even ten years ago. Yes, satellite is a different animal than cable, for instance, but this a question of demand – and need – far exceeding what is offered as "normal" usage. In short, 10 GBs a month simply doesn't reflect normal usage any more, unless you're just using the Net for email (without graphics).
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Tom Cordle

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And I did finally get the site to open in Firefox
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Brad, Viasat Employee

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I'm glad it's working on your Firefox browser now. So with your meter it's only going to show you what happened during your metered hours it will not show you what you used in your free time. We get the same pie-chart-esque graph that you see. There's a thread on here that sort of goes into more detail on Storage and what that consists of, I'll dig it up and link it but most of it is background backups and the like. One thing that might be worth looking into possibly is if the Liberty plan is in your area. It doesn't hold you to a hard set data cap and allows you to continue beyond your limit with speeds between 1-5mbps until it resets the next billing cycle. It makes the 10GB limit a bit more flexible. 
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Brad, Viasat Employee

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