Usage Allowance Problems

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
Account No. 133806589 I recieved an e-mail that stated my account was on data restriction. My service did slow down. My usage snapshot shows that I still have 11 percent of my allowance left. WHATS UP ?????
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Leonard Priestley

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Posted 4 years ago

  • 1
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DId you purchase additional GB?  The data restriction message is based on you plan data cap and does not take into consideration any extra data you purchase.
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Diana, Viasat Employee

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Hi Leonard,  Thanks for providing your account number. I checked your account.  You are not restricted.  You have used 90% of your data to date.  If you have any additional questions, please send an email to or call Customer Service at 855-463-9333.