usage

  • 2
  • Problem
  • Updated 6 years ago
  • Acknowledged
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem acknowledged. Email provided for assistance. No need of further response at current time.

Checking into the Exede.net Customer Portal I was able to check my data usage. Recently I've been getting a message that says:
"Oops. We're having a problem displaying your usage information.Customer not found.Please try again soon."
I like to check my usage since I'm new to Exede and am still getting accustomed to things.
Whats changed? Suggestions?
Photo of Brian

Brian

  • 35 Posts
  • 11 Reply Likes

Posted 6 years ago

  • 2
Photo of ExedeCrystal

ExedeCrystal

  • 196 Posts
  • 14 Reply Likes
Brian,
Please send an email to exedelistens@viasat.com with your account information and we will look into this issue for you. Thanks.

ExedeCrystal
Photo of Mollie Romine

Mollie Romine

  • 7 Posts
  • 3 Reply Likes

I am so upset right now that I do not know where to begin, but I would like to at least appeal to those of you who have not signed up for Exede yet, but are looking for an internet provider...

PLEASE DO NOT SIGN WITH THIS COMPANY.

I HAVE HAD REPEATED problems with this company, to which I received HORRIBLE customer service while trying to resolve those problems.

Their data usage limits were NOT outlined to us up front during the install, as I would have NEVER gone with it.

Again, I plead... DO NOT sign with EXEDE.

I am COUNTING the days until we can cancel with them. Until then, I am vowing to repeat this message ANYWHERE I can!!!

Exede... well, just take it from their misspelled name... they certainly won't exceed any of your expectations! I'd rather go back to dial-up than deal with them for one more day!!

-mollie romine

Photo of Brian

Brian

  • 35 Posts
  • 11 Reply Likes
Darn Mollie, sorry that you are having such grief with Exede. I had a few bumps too but things are smoothed out. Dish realigned, checking the amount of data is working now too. Going back to dial-up!!! I'd think thrice about that!
Photo of ExedeKarmin

ExedeKarmin

  • 384 Posts
  • 40 Reply Likes
Mollie,

The data limits are not something that would have been provided during installation.  You would have obtained data information during your initial contact with us.  I will be more than happy to assist you with your account.  Please send me an email to exedelistens@viasat.com with your telephone number and the best time to call.  Thanks.  

This conversation is no longer open for comments or replies.