Upload speeds chocking

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  • Updated 5 years ago
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Exede Freedom - 12mb/3mb package - averaging 5mb/80k

Tech Support dismissive - "there's congestion on the network"
Rebooting modems, routers, endpoints, how many times a day?

Latency, slow speeds, over-subscription?

We've got plenty of bandwidth remaining on our plan.
The sky is clear, there's 3ohms' of resistance on our feed from the dish.

With or without LAN traffic, Latency averages  700-800ms to Yahoo!

VoIP non-functional.
UDP connections via Teamviewer or GoToMyPC drop repeatedly.
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Joseph Feigon

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  • ripped off

Posted 5 years ago

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Photo of JEP


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Actually, 700-800 ms ping time is very good for satellite Internet.
Something not quite right with your speeds, especially since upload speeds are usually not affected by congestion.  Make sure you are using testmy.net for your speed tests as it is more accurate for satellite connections.  Try different times of the day.  You shouldn't have to reboot anything except on very rare occasions if all your equipment is compatible and installed properly.

I am in a heavily congested beam and my evening download speeds are 5-7 Mbps, but my upload speeds are good.  Right now in the late afternoon, my speeds are good:

Good luck with VoIP.  Unless it is the one provided by Exede, results vary considerably.
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david, Champion

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My Nettalk worked great, great about 90% of the time and you didn't know when you tried to use or answer the phone whether it was going to be the 90% or 10%. We didn't renew it this your.
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Joseph Feigon

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I've been testing with mytest.net, with and without intermediary wireless router.

I'm about to leave for another location with a better connection, hard to bill time debugging one's own Internet feed.

Latency and download speeds I have no issue with. My VoIP testing will continue, my expectations realistic, we have good 4GLTE coverage here, I do not use Exede for "production" dialtone.

I have run numerous tests since 9am (PDT) this morning in an attempt to identify the issue with my Exede service. ViaSat tech support dismissed the issue as 'congestion'. I too find that response lacking.

testmy.net upload test results:

11:30   48K
11:40   71K
11:50   77K
12:00   68K
12:10 750K (direct to modem) (win7_pro64, 8GB, SSD, i5, Cat6 cable
12:20 108K
12:30   96K  

That's it, we need to get back to work.
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I've been complaining about this since I've had it. I agree, if the tech can see your daily usage so should you.
I'm supposed to get 12/3...but since the NEW plan they started capping my speed when it get around 30GB.
I didn't know exactly why until I saw that they had changed plans AGAIN.
Bill Date 24th. 
23rd: 3.5/0.5 speed at 11:58 PM
24th: 13.6/2.3 speed at 12:02 AM
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Exede Lindsey

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Hi Joseph, sorry your experiencing extended slow speeds. If your voip is through Exede and its not working then this is very alarming as your voip should not stop working due to speeds. I would love to review your account to make sure all is okay with your modem and resolve your speed issues that exist. Please send me an email with your account and contact information to exedelistens@viasat.com Thank you. 
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She's right, it's more of a problem with latency and jitter. When I was closer to a Clearwire signal, I'd get may 2-6GBs down and 1.5 Up. But the latency and jitter and ping all had great scores and an acceptable VOIP
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Joseph Feigon

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Things have been better, maybe greasy wheel syndrome?

I *did* resolve some performance issues by nailing the router port @ 100MB/s instead of AutoSense. I'm reminded, hard to expect much from consumer grade wireless routers. The commercial grade gear is a different story...

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