Unbelievable....
- 18 Posts
- 1 Reply Like
- Very discouraged....
Posted 2 years ago
- 18 Posts
- 1 Reply Like
So, now I am paying for internet but have to use my hot spot to download anything.....

VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
For the last several nights during primetime, my speeds are running at the Wildblue level, which was 10 years agip.
Stephen Rice, Champion
- 2815 Posts
- 1468 Reply Likes

- 1356 Posts
- 443 Reply Likes
Stephen Rice, Champion
- 2815 Posts
- 1468 Reply Likes
I used 280 GB last month on my Liberty 12 plan thanks to the free zone. I only used 10.5 GB of priority data so speeds never slowed down too much in the evenings.
I'm planning to download Trailer Park Boys in the morning and won't be using a bit of my priority data. Can't do that on unlimited.
Man I love being poor white trash.
- 439 Posts
- 151 Reply Likes
Stephen Rice, Champion
- 2815 Posts
- 1468 Reply Likes
- 1356 Posts
- 443 Reply Likes
Stephen Rice, Champion
- 2815 Posts
- 1468 Reply Likes
Less than 10 percent of my Viasat traffic is done during primetime. What I am doing is similar to recording programs on a VCR for viewing at a later time. I just so happen to only have my VCR set yo record three hours a day.
- 439 Posts
- 151 Reply Likes
- 18 Posts
- 1 Reply Like
- 374 Posts
- 159 Reply Likes
Something seems off, Latency 96 ms?, Sat is always 600 plus?
Download .25 and upload 2.11:
I have never experienced an upload faster than download speeds, i am not saying it can't happen but that is a significant difference.
Also Sprint in the top margin, are you are sure you testing Viasat.
- 18 Posts
- 1 Reply Like
- 18 Posts
- 1 Reply Like
- 374 Posts
- 159 Reply Likes
I guess you have rebooted the modem, if not do that, and i'd reboot the computer as well
Also you could list your data from the modem status page:
1.Resistance, SNR, Attenuation, RX power.
2. Also test your speed with Fast.com, this is a streaming speed which does not directly correlate to your down load speed.
Post 1 and 2 above and possibly someone on this board will respond, but with that data they might be able to assist you.
Steve Frederick-VS1/Beam314, Champion
- 3183 Posts
- 2048 Reply Likes
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 18 Posts
- 1 Reply Like
0.16 Mb and 0.33 Mb
Matt B, Viasat Employee
- 1021 Posts
- 502 Reply Likes
Send an email to us at ViasatListens@viasat.com. Be sure to include your account number and a detailed account of your issue. We'll take a look and see what can be done!
- 893 Posts
- 537 Reply Likes
- 18 Posts
- 1 Reply Like
Very dissatisfied.
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 18 Posts
- 1 Reply Like
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 4281 Posts
- 4367 Reply Likes
All unlimited plans that were sold prior to February 13, 2018 had a data usage threshold of 150 GB.
Unlimited plans sold after that date have 40, 60, 100 and 150 GB data usage thresholds for Bronze, Silver, Gold and Platinum respectively.
If you signed originally signed up for Bronze prior to February 13 you would have had 150GB, upon switching to the Silver Plan after that date your threshold would now be 60GB.
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 4281 Posts
- 4367 Reply Likes
In this case, it sounds like he was burned twice over - paying more for a lower data usage threshold.
Those thinking they're paying for more speed, should ask themselves why are the Unlimited Gold 50 and Unlimited Gold 30 plans the same price right now? For that matter why is Unlimited Gold 12 (now WiFi included) only $5 less??
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 18 Posts
- 1 Reply Like
Steve Frederick-VS1/Beam314, Champion
- 3178 Posts
- 2046 Reply Likes
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 18 Posts
- 1 Reply Like
Good racket.
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
You do have 480p video now though.
I would say if you can get Liberty, change to that.
- 1788 Posts
- 1083 Reply Likes
If you stumble through life without looking at where you are going, you are sure to fall someday. So it's Viasat's fault now that you made a blind choice?
I suppose it's a fit with the song lyrics: "Don't it always seem to go, That you don't know what you've got Til it's gone" (Big Yellow Taxi).
Oh... BTW... You'll be singing that song again after you leave Viasat.
- 92 Posts
- 16 Reply Likes
- 92 Posts
- 16 Reply Likes
- 92 Posts
- 16 Reply Likes
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 92 Posts
- 16 Reply Likes
- 1788 Posts
- 1083 Reply Likes
Brandon...
Per the OP...
I upgraded....
Did you miss the part where HE CHANGED PLANS and therefore conditions?? Viasat put him on the plan HE chose. Viasat didn't just come out and switch him, HE did it himself, and now has buyers remorse over what HE did, not Viasat. I give him a lot of credit though, he's apparently not bitter about his blunder as he said....
Got to hand it to them...they beat me fair and square.
The OP could have also changed plans online without talking to anybody at Viasat, not that it matters, HE changed his plan.
- 92 Posts
- 16 Reply Likes
- 1788 Posts
- 1083 Reply Likes
@ Brandon Fisher
But you do not get to me and you never will.
The name of the game is You Can't Win, and I run the game. It can go on until you beat your modem and TRIA to pieces with a bat. You're new, but you'll learn.
You spouted off.....
True but aren't they legally supposed to tell him of any change in his contract.Legally what? Derrell Day never said he talked to anybody. Did you even stop to consider he may have changed plans online? The conditions of a new plan are there to read. Volunteer to be his lawyer and see if he takes you up on the offer. Ok, that doesn't make sense, he's not being an idiot, you are.
On my....
either low reading comprehension skills or just straight up wonderful ability to choose what you want to try to defend for viasat.Since you consider yourself so observant, perhaps you missed this: It is you that needs to learn how to write clearly. Your use of the word "True" is un-associated to any particular statement.
Is it "True" that you agree "If you read what the OP posted he did change his plan." or is it Is it "True" "Should you change now you will not find a plan with 150GB of priority data like you have now." or is it "True" "When he went from Bronze to Silver, he got one of the new Silver plans with less priority data."? There are 3 processes your use of the word "True" could have referenced, but didn't.
Your writing skills leave a person not knowing what you just agreed to but the narrative of your words does indicate it most closely matches "When he went from Bronze to Silver, he got one of the new Silver plans with less priority data." Then you went into your legal crap and I took notice. You are correct on one of your issues with me though, I do have a straight-up wonderful ability to choose what I want to try to defend for Viasat.
Also...Nowhere did you qualify "i already acknowledged what your even typing about." since the word "True" that you used above is not defined.
BTW... My speed is consistently faster than Stephen Rice's that he posted earlier in this thread, (the speed you were a bit upset about not getting for yourself and the way you're going... never will). I'd post a screen of a test for you but it just pisses everyone else off, so I spare them, they know already.
Your turn , loser.
- 92 Posts
- 16 Reply Likes
- 1788 Posts
- 1083 Reply Likes
Wow... sounds of desperation. You're a real strong man that can lift anything... but the cover of a math book (maybe the cover of an English book too for that matter).
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
Maybe I should just ignore this site :).
- 1788 Posts
- 1083 Reply Likes
He suggested I have low reading comprehension and I showed him I can not only comprehend his crap but also scrutinize down to a word showing his errors in the process.
I also defend Viasat to the wall and have made it quite clear that is what I do. I will also "call Viasat on the carpet" if they are wrong. The carpet has no footprints on it.
This site could easily become filled with people coming here to dump on Viasat unchecked if nobody will defend Viasat when Viasat has done nothing amiss. As a company there is low limit on what they can tell people when they are unjustly accused of wrong doing. I exploit my ability to show people an angry rebuttal is in store for them when they come here to accuse Viasat unjustly. I allow criticism but not threats or falsehoods. People can come here and complain and I'll steer them in the right direction (email to viasatlistens.com) and even add encouragement that their problem will be resolved. Brandon Fisher made note of my time available to deal with people like him. I'll take all the time needed to put things right. I don't answer to a clock at my job so even if at work, I will stop and take whatever time it takes to put someone in their place here.
If anyone doesn't like what I do here then if we ever get an ignore button, they should click me first because I'm not stopping what I'm doing until I get a phone call from Viasat telling me to back off.
- 1788 Posts
- 1083 Reply Likes
He suggested I have low reading comprehension and I showed him I can not only comprehend his crap but also scrutinize down to a word showing his errors in the process.
I also defend Viasat to the wall and have made it quite clear that is what I do. I will also "call Viasat on the carpet" if they are wrong. The carpet has no footprints on it.
This site could easily become filled with people coming here to dump on Viasat unchecked if nobody will defend Viasat when Viasat has done nothing amiss. As a company there is low limit on what they can tell people when they are unjustly accused of wrong doing. I exploit my ability to show people an angry rebuttal is in store for them when they come here to accuse Viasat unjustly. I allow criticism but not threats or falsehoods. People can come here and complain and I'll steer them in the right direction (email to viasatlistens.com) and even add encouragement that their problem will be resolved. Brandon Fisher made note of my time available to deal with people like him. I'll take all the time needed to put things right. I don't answer to a clock at my job so even if at work, I will stop and take whatever time it takes to put someone in their place here.
If anyone doesn't like what I do here then if we ever get an ignore button, they should click me first because I'm not stopping what I'm doing until I get a phone call from Viasat telling me to back off.
- 1788 Posts
- 1083 Reply Likes
- 35 Posts
- 13 Reply Likes
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
GabeU, Champion
- 2235 Posts
- 1365 Reply Likes
Another example of needing the ignore button.It does get a bit childish at times, that's for sure.
Maybe I should just ignore this site :).
GabeU, Champion
- 2235 Posts
- 1365 Reply Likes
Another example of needing the ignore button.It does get a bit childish at times, that's for sure.
Maybe I should just ignore this site :).
GabeU, Champion
- 2235 Posts
- 1365 Reply Likes
- 652 Posts
- 245 Reply Likes
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 18 Posts
- 1 Reply Like
I now have the Liberty Pass that is advertised as 12 Mbps till I reach my limit...and then "Liberty pass lets you enjoy 1-5 Mbps download speeds (morning/daytime) after Priority Data is used".
It turned in a scorching 0.08 Mbps today.
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
At least you are paying less!
- 18 Posts
- 1 Reply Like
I read up on Viasat 2 and they are having antennae issues with the satellite. :-(
Stephen Rice, Champion
- 2815 Posts
- 1468 Reply Likes
I am on Liberty 12 and my speed is nearly 10 mbps right now because I haven't used all of my priority data.
I use Playon and Internet Download Manager to download content during the free zone. This allows me to conserve my priority data.
Without priority data you can expect speeds around 256k and sometimes even lower during prime time.
Those speeds of 1 to 5 mbps on the Liberty Pass are for when the network isn't busy in the early morning and daytime.

VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
You can look for another ISP, but depending on location, you might not have another option. BTW, I don't count Hughesnet as an option because the offer even less priority data than Viasat.
Stephen Rice, Champion
- 2815 Posts
- 1468 Reply Likes
- 18 Posts
- 1 Reply Like
- 18 Posts
- 1 Reply Like
Stephen Rice, Champion
- 2815 Posts
- 1468 Reply Likes
Back in the early days of DSL there was a company called Telocity that sold DSL internet. Telocity used BellSouth in my area as their backbone.
Eventually Directv bought Telocity and rebranded it as Directv DSL. A year or so later, Directv DSL went out of business and the place I worked at ended up switching to another internet provider.
Now BellSouth has been bought out by AT&T. Directv is now owned by AT&T as well.
I wouldn't be surprised if AT&T buys Viasat sometime after the Viasat 3 network goes live.
AT&T is evil.
- 140 Posts
- 31 Reply Likes
- 23 Posts
- 12 Reply Likes
This is what happens when you get switched the all new awesome "unlimited" Data plans. Happened to me too, I used to have the boost 25 with 150 gb. They moved me to Silver, I have 14 days to go this month and am currently at 66 GB, so the speeds for the next 14 days are dog sh*t slow. The only good thing is that during the day most folks are at work so I can at least work from home. Come 4PM, I'm done for the day, too slow to do anything. I was lied to. they said no data cap and NO throttling speed back. Yeah sure...worst yet I called the next day and said I want to go back...they said TOO BAD SUCKA GOT YOU! We read you the 20 minute disclaimer that no-one listens to, even though we lied when answering your questions 3 times about slowing you down. We read the disclaimer... Sir we read the disclaimer, So just get used to it, they got ya by the short hairs when there's nothing else available.
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
I take it you were on the Freedom plan and gave that up for the lure of "unlimited"?
GabeU, Champion
- 2235 Posts
- 1365 Reply Likes
AT&T is evil.You go that right. Everything they touch gets worse. DirecTV's service, customer service and price have all gotten worse since the buyout. Especially the customer service.
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
- 23 Posts
- 12 Reply Likes
- 14 Posts
- 15 Reply Likes
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
I am sure if Viasat had to do it over again, they would have never offered "unlimited" with 150GB's of priority data. Then again, if they offered "unlimited" the way they do now, I doubt not as many would have given up their Freedom.
VeteranSatUser, Champion
- 5133 Posts
- 3177 Reply Likes
R.I.P. Admiral.
- 140 Posts
- 31 Reply Likes
- 23 Posts
- 12 Reply Likes