Upgraded to Silver plan from Bronze because of slow speeds (1-2 Mb). Now only .44 Mb...:-(

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  • Updated 2 months ago
  • Acknowledged
Started with the Bronze Plan which was OK to begin with...and then all I watched was the circle going around. Typical speeds on the 15 Mb plan were about 1-3 Mb. I upgraded to the Silver Plan which worked great for about 5 days and now I am at .44 Mb.
Unbelievable....
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Derrell Day

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  • Very discouraged....

Posted 2 months ago

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Derrell Day

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I was going to do a screenshot of my latest speed test...but my download speeds won't even allow that.
So, now I am paying for internet but have to use my hot spot to download anything.....
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VeteranSatUser, Champion

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Regardless of plans, some beams have been really, really slow. I still have plenty of data left in my Freedom plan. Last night at 11pm I was running under 500kbps.


For the last several nights during primetime, my speeds are running at the Wildblue level, which was 10 years agip.
(Edited)
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Derrell Day

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So, what's the solution?
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Stephen Rice

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No complaints here. I'm paying for up to 12 mbps.
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Stephen Rice

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I'm just a happy customer.
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Bradley

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I actually don’t mind his trolling. It kind of shows what’s wrong with ViaSat. His beam is nice. We get it. But, he pays a lot less and gets a lot more than most of us. The unfairness amongst different beams is really an issue.
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Stephen Rice

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But I adjust my habits so I can get a lot more. If I weren't taking advantage of the free zone or Liberty Pass, there is no way I could use this much data.

Less than 10 percent of my Viasat traffic is done during primetime. What I am doing is similar to recording programs on a VCR for viewing at a later time. I just so happen to only have my VCR set yo record three hours a day.
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Nathan Hart

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Thank you, now that was valuable information.
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Stephen Rice

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Glad I could help.
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Derrell Day

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I'm paying for up to 25 Mb. I guess you're just lucky.....
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johnny c

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Good morning Darell,

Something seems off, Latency 96 ms?, Sat is always 600 plus?

Download .25 and upload 2.11:

I have never experienced an upload faster than download speeds, i am not saying it can't happen but that is a significant difference.

Also Sprint in the top margin, are you are sure you testing Viasat.
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Derrell Day

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I've tested from several different sources.
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Derrell Day

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All I get from Viasat is "Latency Error".
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Derrell Day

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It just tested at 296Kb
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johnny c

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Latency is definitely off. 

I guess you have rebooted the modem, if not do that, and i'd reboot the computer as well

Also you could list your data from the modem status page:

1.Resistance, SNR, Attenuation, RX power.

2. Also test your speed with Fast.com, this is a streaming speed which does not directly correlate to your down load speed.

Post 1 and 2 above and possibly someone on this board will respond, but with that data they might be able to assist you.
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Derrell Day

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Where is the modem status page?
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Steve Frederick, Champion

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Derrell, Test with testmy.net or speedtest.net. It looks like you have used the google speed test which is known to have unreliable results
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VeteranSatUser, Champion

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I find testmy.net the most reliable for satellite internet. Used it for over 10 years.
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Derrell Day

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I just used speedtest.net and got;
0.16 Mb and 0.33 Mb
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Matt B, Viasat Employee

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Derrell,

Send an email to us at ViasatListens@viasat.com.  Be sure to include your account number and a detailed account of your issue.  We'll take a look and see what can be done!
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fmj77

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The only issue he is experiencing is congestion and there is nothing to be done about that until Viasat 2 is opened up nationwide.
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Derrell Day

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So, I emailed customer service and was told after 60mb my service was put behind every one else's. I was sold my "Unlimited Data" plan saying I was going to have 150Mb uninterrupted before they effectually shut me down. They magically changed it to 60Mb and have throttled me down to about 0.25 Mb....in other words, shut me off, effectively.
Very dissatisfied.
(Edited)
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VeteranSatUser, Champion

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Sorry for you Frank. I understand now.

I am sure if Viasat had to do it over again, they would have never offered "unlimited" with 150GB's of priority data. Then again, if they offered "unlimited" the way they do now, I doubt not as many would have given up their Freedom.
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Stephen Rice

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VeteranSatUser, Champion

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Awesome!

R.I.P. Admiral.
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TheCatWillStrike

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A viasat employee here advised me not to give up Freedom for an unlimited plan. So I would never give up my freedom plan. However, our zip code only has option of Liberty Plans now. We live in the central NY area.
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Frank Alvarez

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Pat that person on the back, buy them a beer, they saved you a ton of headaches! :)