upgraded to Silver and not getting 480p

  • 1
  • Problem
  • Updated 11 months ago
  • Acknowledged
Hi,

I upgraded to Silver the other day specifically so that we could stream Google Play at 480p.  Before the upgrade, we could stream at 360p.  We are still only able to stream at 360p without buffering.  We watched a movie Sunday night and 480p was working fine.

Conditions:

10:40pm tuesday night in Hawaii.

movie won't stream at 480p.  same result whether we watch it in Google Play or YouTube.  plays for maybe 10 seconds, buffers, repeat.

no applications but browser open.  tried both FireFox and Chrome.

no other computers on the connection.

using network cable not wifi.


thanks,
JC


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crystal3tech .

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Posted 11 months ago

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