Update Modem Firmware "offline" without Satellite Connection

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  • Updated 9 months ago
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Hi all,
On Monday I was watching netflix when suddenly I lost all network connectivity.  I rebooted the modem, logged into the web interface, clicked the modem tab, watched the status cycle between syncing and scanning.  I let it run like this for 10 minutes with no connection, so I rebooted again with the same results.  I contacted Viasat/Exede support and told them that I have already rebooted the modem twice.  We then performed a hard reset, after I backed up the configuration, and the modem was still having the same issue.  The representative said that a service call would need to be scheduled.  I asked if he could just ship me a new modem, he put me on hold for approx 10 mins and said that they were experiencing modem shipping delays of 2 to 4 weeks and that a service call would be faster.  I was a little irritated by this because now I have to pay $95 for a service call.  I went ahead and scheduled the call, however the tech won't be here until Monday Dec. 18th, which means I am without service until then.  I wanted to see if there were any firmware updates that I can download and install on the modem directly from my laptop without needing an internet connection and if so, could someone provide me a link to the software.   

Thank You
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Polish

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Posted 9 months ago

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Photo of wm4bama

wm4bama, Champion

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Goodness...you can't download anything without a connection to the internet...maybe from work, or from a friends computer you  can download an update for your router (assuming you have a modem and router, not the combined modem/router, and copy the download to a USB stick, bring it back to your house and install the router's updated firmware...but best advice is to wait until your internet connection is repaired at home.

You can't download any updates for the modem...that is controlled by Exede, if and when a modem firmware update is released.
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Polish

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yeah, I figured that the firmware wouldn't be available... To clarify, I wanted to download the firmware at work, copy it to a USB Drive, and upload it to the Exede modem via a laptop directly connected to the exede modem.. The modem powers on with no issues and all cables appear to be fine. Heck, I can even see the default wireless SSID after I rebooted it.  The thing was literally working like a champ and all of sudden it just drops the connection and won't reconnect.   No changes were made whatsoever!
(Edited)
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VeteranSatUser, Champion

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Perhaps the firmware update failed and the modem is now bricked.
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Polish

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So my dish is on a pole.  I looked at it and it seemed to be pointing too low, so I very lightly pulled back on the pole while watching the modem spec page.  After a couple of tries, lo and behold the modem connected. Have had lots of rain in our area over the past several months, (Hurricane Harvey), so I suppose it settled slowly over time to the point that it was too far out of alignment. Now my question is whether or not to have the tech come out and repoint it or cancel and see if it will last. Would someone be kind enough to look at the specs below and tell me whether or not they are good,bad, etc. ? 

Thanks.
(Edited)
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J&J

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Those readings are excellent.  Get some plywood for cement forms and cast that thing in stone.  Save your money, the Rx SNR is enviable, all others are very good indeed.