Up to 25 Mbps!!!

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  • Updated 3 months ago
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Anyone pay for "up to 25 Mbps" and consistently get less than 1Mbps even before the 60 gig limit is reached?
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Stephanie F

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  • pissed

Posted 4 months ago

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Elaine Fields

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I do.. and it keeps timing out on me because it is soooo slow.. they say it is CONGESTION... well they have congestion all of the dang time.. it seems... SMH
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scott

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I pay for 12 and get single digits all the time.
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Gina Dubbe

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I also am experiencing this.  yep.  an hour and 57 minutes with support and was told:

1.  network congestion, nothing we can do
2.  upgrade to the new satellite and lock in for 2 years.  BUT, we can't guarantee it will be any faster.  

looking for a new provider.....
(Edited)
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Patrice Atwell

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I would look for a new provider as well, but my only other option is HugesNet and I don't think they'd be any better. Just waiting for the year when we might get good service from someone!
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Tim Spake

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Depends on usage. I am going to run a hot spot test tonight on my cellular internet to see what speed comes in at during my normal living hours after I get home from work. One of my cell providers offers 22Gb download on one line and I may switch a second over which would give me 44 total. That is more than I average with ViaCrap since I can not use it at night to watch Netflix, Hulu, Amazon Prime, etc. I pay for 150 and have never in 2.75 years ever gone over 50 that I know of. I could go down to lowest plan to kick in after the hot spots have reached 22 each. I pay for these phone lines anyway so why not try it. My Viasat internet couldn't get any worse by going down so there has to be a net dollar savings and maybe a better speed.
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Sonya Day

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We decided to drop down to the lowest price plan. For us it was the $50 Liberty plan. I told my husband I would much rather pay $50 for terrible internet service than $100 . We both have 15GB of hot spot with Verizon for a total of 30GB. We use it to stream Netflix, but not Amazon Prime. With Netflix I set the resolution to the lowest setting and watching an hour of Netflix on my hotspot uses less than 1/4 of 1GB. I haven't figured out how to change the settings on my Fire TV and a one hour show on Amazon prime uses about 4GB of hot spot. So anything I want to watch on Amazon I have to watch it using Viastat and watch it early in the morning or I set a show with Playon TV to record between 3-6am during "free time". Doing it this way has saved us money rather than upgrading our Viastat plan. Good luck!
(Edited)
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Sonya Day

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Yes, and just wait until you reach your limit....then you may be lucky to get .25Mbps......but this way they are still able to claim "Unlimited Data"..... Although, this is the case for us, I hope it's not the case for you.
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Carrie McCloud

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Ha!  I wonder what I'll get when I reach my limit as I get around 0.1 and 0.3 now and I've hardly anything!
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Travis Willard

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60 Gig?  My limit is 50.  Anyway, I've called them twice over the last two weeks because I could barely get above 5 Mbps on my "up to 25 Mbps" plan.  So, their solution is to reset the modem.  Which doesn't do anything.
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Tim Spake

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Barely get 5, may of us have a hard time getting 1 at night
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Stephanie F

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I think I have the $117 Silver Plan which allows for 25...never seen above 8 (that was the first day they set it up. Ever since... <1.
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Carrie McCloud

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Stephanie, what is your plan?  I just got on the Silver plan 2 weeks ago and never have about 0.3mbps.  Stupid, stupid.  Should have kept my old plan.  Call service and spent 2 hours on the phone...they were 100% sure it was the weather.  Sunny day here. Then they said it was their gateway...should be resolved in 2 hours.  1 week later still at 0.3.
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Tim Spake

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Doesnt get any better
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David Allen

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A lot depends on the "beam" you are on and the time of day.  I'm on the same "up to 25 Mbps" and there are times I get only 5 or 6 downstream, but other times of the day I can see speeds around 40 down.  I've been on this service for 5+ years now because it is the only thing in my area - I cannot get the traditional lines run to my house so I take the good with the bad when it comes to satellite service.  You have to think of your beam as a highway and the more cars on the highway the slower people go and more accidents can happen.  Things have improved and I hope that ViaSat-2 will provide better/faster/cheaper service in the near future!  The reason you slow down after you max out your data is there are others that have not and they get priority over you.  Download the app and put yourself on a data budget and understand the times of day when it is busy things will be slower.
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Travis Willard

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 If I'm capped, then I deal with it.  I have issues before I ever hit my data cap.  They overbook like an airline oversells seats.  When everyone shows up, someone gets bumped.  At least with an airline, you get free tickets.  With Viasat, you get apologies, a modem reset, and no increase in speed or availability.
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Bill Shoaf

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Lately, yes.

For the past month or so, I've rarely gotten over 5 mbps.  (I pay for the 25 mbps with booster and 150 gb!) At the daily 'congested' time (quitting time until after 10 pm on the East Coast), I give up on any internet. The slowness is too frustrating. But I've adapted to that. Still, the slowness the past month has been noticeable even during normally 'good' times.

But I'm particularly annoyed today as they announced their new, great, wonderful, super fast business internet yesterday.  Then their residential system was completely down for a good 18 hours and when it FINALLY comes back up - I'm getting <1 mbps!
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Stephen Rice, Champion

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I pay for up to 12 mbps.  I frequently get speeds above 12 mbps.
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Kevin Raymond

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I've only had Viasat for 4 days and I'm consistently above 17 mbps and only paying for 12 mbps. I came from Frontier where a good day was 3 mbps.   
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Tim Spake

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Congrats, what part of the US do you live in, no address just area
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Kevin Raymond

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Northeastern Pa.  Viasat 2.
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Ronald Stricklin

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Well, no worries, Viasat 2 will save us all.. Oh wait nevermind.
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Tim Spake

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So true. But i am getting 1.1Mbps right now.
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Bradley

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J & J what’s the call on speeds for being on ViaSat 3 being the same as now?

Think capacity will all be sold to military and airlines?

One thing that bothers me from defending heavyweight champions sometimes is this notion of limited bandwidth for each bird. While literally very true, the way the data is allocated matters the most. Some people seem to be flying along on ViaSat 2 right now. It’s not even offered in my area.

ViaSat 1 was most definitely oversold residentially, but how does anyone justify all the government and military contracts? Sure it makes the big bucks, but that capacity came from somewhere. Residential customers seem to always take the brunt. I’ve looked online for any hint that ViaSat guarantees airlines certain speeds, but haven’t been successful yet. Somewhere somebody knows. I’d like to see definitive info of what ViaSat promises either government or airlines in their contracts.
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VeteranSatUser, Champion

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I have never had a problem watching HD video on Wifi when I fly. What does that tell you.
(Edited)
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Old Labs (VS1-329)

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Somewhere somebody knows. I’d like to see definitive info of what ViaSat promises either government or airlines in their contracts.
Rest assured that when it comes to mission critical applications for government and the military, there is a guarantee of dedicated, always available bandwidth if leveraging a Viasat bird - a minimum level of service not "up to".

https://www.viasat.com/services/airborne-mobile-broadband

We share bandwidth most likely with the airlines (maybe some priority going to the high rollers), but for the military and government it's dedicated when speaking of mission criticality and mission assurance. I can only say trust me on that one and I'm not talking about tweeting  - Bludnik and Baghdadi are lurking ;)

That was a real walk down memory lane with those military acronyms. Yes sir, I'll be glad to provide you with those intelligence reports and real-time video feeds once the President stops tweeting and the kids are back in school (or a usable free zone whichever comes first). For now I recommend holding off on the air strike... it appears to be just a bunch of guys out for a walk if that makes a difference.
(Edited)
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Matt B, Viasat Employee

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All,

A reminder.  Feel free to disagree and argue with each other as much as you like.  Keep it civil.  Personal insults are not tolerated.
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J&J

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@ Tim Spake
I don't think you should be happy with your "terrible service."  If you are going to consider anything, it should be your method of bringing your "terrible service" problem to ViaSat's attention.  I give you clues but you choose to stay in the attack mode.  Again I ask:  When considering your attitude and public hostility towards ViaSat, what incentive do you give ViaSat to make any improvements to your situation?  ViaSat doesn't owe you anything, so if you are asking for more, put forth some kind of showing that you deserve it.
 
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Tim Spake

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I have wasted way too much time with Viasat customer no service. I have the service plan, pay for 25Mbps 150. They have been to my house 3 times and nothing can be done. Being nice, your way, didn't accomplish crap. Since they cant and wont do anything what choice do I have? Maybe I should sing their praise and tell everyone how wonderful they are. Think that makes my speed any better? You know it wont. They made their money off me and didn't deliver in my opinion. Since I rarely go over 30 on my monthly usage it's not for reaching my cap. It's the beam congestion and that will not go away as we were told so often. To me that was a lie, you can call it what you want.
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Tim Spake

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"  ViaSat doesn't owe you anything, so if you are asking for more, put forth some kind of showing that you deserve it." I beg to differ, they do owe me something.   So you are saying they could do something but wont? What a terrible company!!!
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Sonya Day

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If Viastat doesn't owe us anything why not just take our money and not provide any satellite internet service (I know for some customers it already feels that way)? Of course they are obligated by contract to preform services paid for. So yes they owe all their customers something.
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Patrice Atwell

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It's 7am and I just did a test for my 25 service - I was at .06! I've stopped using my internet at night because it's so slow. Unlimited data and 25 speeds - I do wonder how these people can sleep at night with the lies they tell! Oh, and calling them is a complete waste of time. Been there. Done that.
(Edited)
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GabeU, Champion

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a promotional 2 GB USB thumb drive emblazoned with the old Exede logo
I received a promotional type thing from HughesNet (a water bottle), so I often bring that up, jokingly, when people call me a shill, telling them that a water bottle every two years is very low shill pay for all my effort.  LOL.  
(Edited)
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J&J

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FWIW, there's a long history of animus between Tim and Judge (and others) that cuts both ways - it reached a head with one particularly nasty exchange a few months back. Like most hockey fights, it's tough to say who started it as time passes.

We are who we are.  Some visitors here take on a persona that stays on a track that rarely changes.  Deku is a good example, she is always bright and happy (most of the time) and has a style that is her very own that isn't seen in other places she frequents on the Internet such as her YouTube postings, there, she is quite "matter of fact" and very educational.  Tim Spake uses every cloud that passes by to rain on ViaSat's parade.  Old Labs is rather conservative and has some of the best in-depth technical information offered here...  The list can go on.  I became more involved in the root mission of ViaSat and try my best to see through the fog at what's really going on with the company.  I found ViaSat took some chances that were intended to be a great benefit to all  but times and conditions changed making the outcome less than desirable for many.  Today people show up with their buckets of tar and feathers to express their displeasure with ViaSat and are relentless in their quest of disparaging  the company.  The single biggest disappointment people have with their ViaSat service is their expectation ViaSat can provide service equal to wired providers.  The technology of satellite provided Internet presently is unable to compete effectively against the likes of Comcast.  We get what can be provided with the method we get it.

I defend ViaSat, sometimes fiercely, and will continue to do so as long as ViaSat continues to push forward to improve themselves and the service they provide.  They aren't perfect and don't claim to be, but they're doing their best and that's good enough for me. When a person hovers their mouse pointer over my avatar, my persona here becomes apparent and so my responses to unfair knocks at ViaSat will be in-line with that persona.  We are who we are, and that's who I am.
 
 
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Tim Spake

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You are damn right I do(rain on them), after a year of broken promises and poor service I decided enough is enough. The nice way proved they didnt care or couldnt fix it. Now that the new sat is up that they used for so long as a promise of future performance and the service is still dreadful, I am going to remain constant in my negativity here and any other forum or message board social media that I can.
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J&J

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Your opinion matters too, but I'll also provide the opposing opinion here, so you and everybody else should expect it.
 
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Stephanie F

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Here is where I differ...I wanted to know who was promised 25Mbps, expected 25, and consistently gets less than 1. I’m rural...I know I’m not getting wired Internet at over 150Mbps...but I do expect that when getting 4% it what was promised a common decency when I call to complain. If I paid them 4% of my bill they would send me to collections. At Viasat, when I complained to the loudest, she asked me to disconnect my service. That is poor service. I’m not in this sinking boat alone. I have heard enough that I am counting down the remaining 20 months of my contract and will celebrate at my release from this terrible contract.
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Stephanie F

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At 6 A.M. my time, 176! Last night was 204kbps. Ridiculous how they promise until you are locked in
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Stephanie F

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Clarification: Not simultaneous. There are only 2 devices hooked up and they have to share....1 operates at a time. Either they want to watch tv with Roku (device 1) or play video games on PlayStation 4 ( device 2). I unplug 1 to use 2 or vice versa.
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Stephanie F

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...and the salesperson and installer mocked my old TotalHighSpeed for its minimal speeds...which happens to be faster than Viasat.
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Old Labs (VS1-329)

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Someone may be better positioned than I to tell you how to get those devices working a bit better if that's the case and I assume they are wired connections not WiFi. Sounds like you needed a better installer
(Edited)
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VeteranSatUser, Champion

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Still a lot of usage. It is not the number of devices, or is what they ate doing and how often it is used.

I am one person, but could have 4 or 5 devices rolling at a time. Yet I am not using near as much data as you.
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Old Labs (VS1-329)

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But she should be getting better off peak usage than she's claiming with only one device at a time - this spinoff started with the assumption that this is 24/7 regardless of prioritization status and we can only go off the anecdotal evidence ;)

When people say all  the time, I take them at their word and not meaning and qualified with when I want to use it.

I'm also assuming unplugged means the wired connection is unplugged from the router; otherwise you know where I'm going with that Viasat Wifi Modem and Space Heater if using WiFi.

I'm just gently probing for info rather than rushing to conclusions - there's enough of that above.

But yeah Roku on a Silver Plan with "typically 480p" that can't be disabled - no direct experience for me to say. Ditto PlayStation.

Then again if the only reliable advice I got from a call to customer support was to disconnect, I'd probably take it and move on. Viasat is its own worst enemy at times.  The only saving grace (if you want to call it that) on unlimited plans is the promise of speed returning to normal during periods when there is no congestion - if a beam is saturated 24/7/365 then Viasat is being intentionally deceptive (not simply euphemistic) on that one and redefining normal even with a loose interpretation of "up to".

If nothing else at least her students should go away with a real life example and life lesson. 
(Edited)
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Stephanie F

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I will try the email above though. The operators I have spoken/chatted with were no help.
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Old Labs (VS1-329)

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Just be aware we're headed into the weekend and you may not get an immediate reply (other than the automated one) - good luck.
(Edited)
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Catherine

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My current speed is 0 mbps. We are currently shopping for a new provider.

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Carrie McCloud

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Catherine, how long have you been on the new plan?  We have had it two weeks and speed is 0.3 mbps.  I am shopping too.  Is there a way out of the contract or away to go back to the old plans?  Thank you
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Patrice Atwell

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I have found that whenever I have switched plans, the old plans mysteriously disappear and become unavailable for my area. Therefore, there is no going back.
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Carrie McCloud

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We loved our old plan!  No complaints!  I'm so mad at my self for switching!  The sales rep said this new plan and new sat would be twice as fast!  UGH!
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Stephen Rice, Champion

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Current speed for me is 17 mbps. I am paying for up to 12 mbps.

It's amazing how fast the service is when you take advantage of the late night free zone to conserve your priority data.
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Patrice Atwell

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I wish I still had that late night free zone. It's not an option when paying for "unlimited data".
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VeteranSatUser, Champion

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If I had my choice between an "unlimited" plan and the free zone, not even a question. The free zone gives much, much more flexibility.
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Diana, Viasat Employee

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Hi All,  Due to the nature of satellite-based internet service, there are many variables that can affect speeds, including, weather, at Viasat’s facilities or at the customer’s home, network congestion, a misconfigured home network or outdated computer equipment and software.  
Hereare a couple of articles that may help with some of them.

https://help.viasat.com/internet/articles/General/Troubleshooting-slow-internet-speeds

https://help.viasat.com/internet/articles/General/How-to-improve-browser-performance
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Tim Spake

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How does this make less than 1Mbps seem good? The problem is beam and that is all on you
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Stephanie F

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Or overselling? Again all on Viasat
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Stephanie F

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Again to clarify, during rain there is no internet.
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Chaim Isaac Lipschitz

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Mike Rowe does a cable TV show on the worst jobs in the world.He should investigate Viasat Forum Moderator.Seriously, these moderators are in a no win situation. They have been dealt a hand with very little to work with.
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Stephanie F

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I get it...here are your cue cards...keep them from attack!
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Tim Spake

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Monday night 9:38, awesome 970Kbps
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Carrie McCloud

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Hey if I get up SUPER early in the morning I can get 2.3mbps!!!!!!!!!!!!!!!!!!!!!!!
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Stephanie F

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I’ve started testing several times a day...Monday night...172kbps
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Tim Spake

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Start expelling
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J&J

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Deku, Champion,

Kind'a reminds me of that old saying...
"You can lead a horse to water, but you can't make him drink" 

 
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Tim Spake

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Getting on here and posting something we all already know isnt leading anything except maybe the cheerleading squad. The only thing getting drunk is the Kool aid by the Viasat apologists.
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GabeU, Champion

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Getting on here and posting something we all already know isnt leading anything except maybe the cheerleading squad. 
Perhaps you and most others in this thread know, but you can't speak for everyone.  This thread has quite a few newer people and they may not know what you do.  
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Tim Spake

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And just what is it that I do? I tell it like I see it in my experience.
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Andy Schack

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On beam VS1 beam 350, 9pm and just got 3.85dn. Our beam has finally lost enough customers that speeds have pretty much gone back to normal. 

Andy
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GabeU, Champion

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That's normal?   
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Tim Spake

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Sad to think it is
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GabeU, Champion

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Probably too many people, their brothers and their third cousin Buford trying to stream Honey Boo Boo and Duck Dynasty.  :)