Unsatisfied with service.

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  • Question
  • Updated 4 years ago
When I spoke with the original Exede rep and explained the amount of cell phones, laptops and possible recording of some Direct TV programs, he said that the Liberty 12 plan would be more than enough for me. Wow was he wrong!! In the first 10 days of my first month my 12 mb plan was maxed out! When I called and asked why I was told it would be enough and its not, the only answer I got was, "you signed the 24 month contract for it, that's what you've got".
They offered me to get more mb added on, which I'm sure will not cover what I need. I did not know this company does not offer Unlimited and had I known, I surely would have gone with another provider.
I also asked how do I get out of the contract and was told I have to pay the remainder of the 24 months. Really? I just signed up last month!!!! I am extremely dissatisfied with Exede right now!
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Wayne Howard

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  • angry; frustrated!

Posted 4 years ago

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Kaotic Technologies

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Sounds like you really need to be mad at the guy who sold you the service..... hes laughing it up eating up his yummy comission while you have been lied to..... go back to him..... tell him he is a liar....and ask for his boss....
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I thought there is an option to cancel a contract if it has been less than 30 days
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Diana, Viasat Employee

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Hi jray9714, I’m not sure how you received that option.
ViaSat/Exede has never has a 30 day trial period. There are links to the
contract in myexde.com under my account. We also have some
great articles on usage at http://help.exede.net/articles/General/Maximize-Your-Data.
Please send an email to exedelistens@viasat.com for any additional issues
or questions.

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Steve Frederick-VS1/Beam314, Champion

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Wayne, even though you have used all your priority data, on the Liberty plan you go into the Liberty Pass mode, and can still use your internet for the rest of the month, though your speeds may be in the 1 to 5 Mbps speed range. Satellite internet is aimed at those who have no other internet options. If you have access to other internet providers who offer unlimited data, it would have been your better choice.
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Bev, Champion

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Sounds like you didn't research the plans and, what metered bandwidth was before signing up. It may not be what you expected but, it is a good service, just have to learn to work with it.

Limit streaming and downloading (No on demand, internet radio, etc...) and, set Windows 10 (if you have it) to a metered connection. Leave social media sites to once a week or so as most use a lot of bandwidth.

Recording a program on DTV, when it airs, does not use bandwidth at all, so I would not expect the rep to consider that. Only DTV ON DEMAND uses your Exede bandwidth as far as DirecTV goes. Watching or recording programs at the time they air does not use Exede bandwidth.
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If you have to do satellite to get on the internet I don't know of any satellite company that does unlimited.
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Terry Stopyro Underwood

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I'm with you.  I was asked when I signed up, if I wanted a 150GB plan for $99.  I said that I wanted to see about my usage before I went all in.  I was told I might not be able to get the 150GB plan if I "waited".  I figured it was a ploy on the saleman's part.  Within a week, I had used 6.3 GB of my allotted 10GB/month and decided I'd better change my plan..... but no one knew anything about a 150GB plan, in my "area".  I received a "concise" reply that boiled down to "Too bad".... I'm not happy either... Lokks like we both have been scr*
w*d and didn't even get a kiss......