Unsatisfied with customer service

  • 3
  • Problem
  • Updated 8 months ago
  • Solved
  • (Edited)
I'm growing to despise this customer service. This is officially as bad as the stories I heard about Wild Blue. They play fast and loose with the policies and user agreements. Try to see your usage files. They can tell you what you what you used, but you can't see them. Just dare you to try. Call to get an answer and they send your call back through the computer until you quit trying. Not much better when they answer - Use over your allotment and after paying for up to 25 Mbps - exceedibng150 GB they basically stopped my connection. Slowed to 0.25 Mbps down and 0.67 Mbps Up. Now .25 Mbps is about 165 Kbps. Dial up speeds. I'm paying extra for years to get up to 25 kbps then it gets cut to 0.25 Mbps or 165 Kbps.  roughly dialup speeds via Satellite. I still have to pay for the non-existent faster speeds, but get nothing for it.  I believe they get enjoyment screwing over people for their own power trip and entertainment.
Photo of garybartlett01

garybartlett01

  • 5 Posts
  • 2 Reply Likes

Posted 8 months ago

  • 3
Photo of les

les

  • 85 Posts
  • 20 Reply Likes
try writing to: exedelistens@viasat.com

  When calling dint help - Ive had good response from this email.

 shucks the Seattle area ought to have other options for Internet.
it is a big area and I know not all of it is close to a metro area.
 I am just 1 mile out from the town here, but no cable or cell service for us - grr

  we are thinking about a move towards Sequim, but my thought is it might be too rural for a better internet service. sigh
(Edited)
Photo of garybartlett01

garybartlett01

  • 5 Posts
  • 2 Reply Likes
Thanks   -  Sometimes the simple answers are best.  I'll give it a try.  
You can always give Mabton a try.  Had friends there with a Hop farm and raised chickens.  Interesting old memories.  Good Luck.
Photo of xode0000

xode0000, Champion

  • 475 Posts
  • 151 Reply Likes
The front line customer service center is a 3rd party company under contract with Exede.  The people there do not work for Exede.  The people who work through exedelistens@viasat.com are Exede employees and do work for Exede.  You should get better results there.
Photo of xode0000

xode0000, Champion

  • 475 Posts
  • 151 Reply Likes
 shucks the Seattle area ought to have other options for Internet.
it is a big area and I know not all of it is close to a metro area.
 I am just 1 mile out from the town here, but no cable or cell service for us - grr
This problem is likely to get worse.  I'm glad that ViaSat2 is up there and getting closer to coming online.  ViaSat2 will more than triple Exede's throughput.