Unnecessary Service call charge

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  • Problem
  • Updated 4 months ago
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I have been a customer for 3 years. Always had issue with streaming movies on because internet was very slow during evenings. I called to cancel service but was offered a free service call to try to make it better. The service was working when the specialist came during the day and it was working fine after he left. But he decided to change the receiver on the antenna.  Now the company charged me the cost of the service call  on the pretext that there was a part that was changed. This is not the way to treat customers!
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Adi Tarca

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Posted 4 months ago

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Photo of ExSatUser


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Email viasatlistens@viasat.com. include your account number. Perhaps they can straighten it out.

Is it still slow in the evenings BTW?
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Markgc, Champion

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Did it make the speed any better in the evenings?
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Diana, Viasat Employee

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Hello Adi,  if you were offered a free service, we will honor that.  Please send an email to viasatlistens@viasat.com with your account and contact information as ExSatUser suggested. We're here to help!