unmetered zones after cap is reached?

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  • Updated 4 years ago
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So, long story short, we're forced to use this service because no actual good ISP is available in our area (like Charter or M22), and due to living in a multi-generational household that doesn't make enough money to afford Excede's highway robbery-priced larger plans, we eat through our data in half a month.

My question is, are we supposed to get full-speed internet during the 12-5am unmetered period even after the cap is reached? That's the very least you people could give your consumers whom are essentially backed against a wall as far as internet options go.
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ted

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  • you don't want to know.

Posted 4 years ago

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JEP

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Depending on what beam you are in, the LNFZ can have reduced speeds.  Here in central Virginia I get +18 Mbps during the day and this drops to ~2 Mbps at midnight when every Tom, Dick & Harry fire up their free movie downloads. Speeds then pickup again about 2:30 am.  Your experience could be different.  And with a DAP'd account, experiences seem to vary greatly.  I've read some people making out just fine. but then others can't stay connected.
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Exede Amber, Employee

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Hello ted, Yes, during the LNFZ, even if you are past your data cap, your speeds are suppose to be normal. If you would like me to look into your data usage, I would be happy to do that for you. Please send me an email with your account information to exedelistens@viasat.com.

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