Unlimited silver is not unlimited!!!

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  • Problem
  • Updated 4 months ago
  • Acknowledged
Was wondering why my internet was running slow until I read the fine print saying when you exceed 150 on the UNLIMITED Silver plan, they prioritize my data. Which means basically I can get this message out...and that’s about it. No Netflix. No videos at all
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jesse

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  • ripped off!!!

Posted 1 year ago

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Stephen Rice, Champion

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I wouldn't complain too much. You are grandfathered in on an older plan that doesn't exist anymore. The newer Silver Unlimited is only 60 GB.
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James

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then they should clearly state 60 gb not mislead customers with bs lies.
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Steve Frederick-VS1/Beam314, Champion

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It is plainly stated in the plan offerings. It is just that people see the word "unlimited" and they never read the rest of the terms.
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Paul Adams

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Unlimited until you hit the limit? That reminds me of Oscar's Wilde's "the only thing I cannot resist is temptation".
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david lightsey

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I read the fine print but my salesman told me that I would still have speeds above 5 mps or higher even after exceeding dat cap.
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Andy Schack

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Depends on what beam you are on. In my VS2 beam, you can go way over your data and not see any type of slowdown. 

Selling 12mbps service for $110/mon tends to keep our beam very uncongested. 

Andy
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VeteranSatUser, Champion

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Salesmen say a lot of things. But there is a difference between theoretically and actuality.
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GabeU, Champion

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One thing people forget is that salespeople are there to sell a product or service.  They talk it up rather than tell it like it is.  That's their job.  With that said, though, a salesperson should never flat out lie.  

One should ALWAYS research a product or service before they buy it.  
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GabeU, Champion

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One thing people forget is that salespeople are there to sell a product or service.  They talk it up rather than tell it like it is.  That's their job.  With that said, though, a salesperson should never flat out lie.  

One should ALWAYS research a product or service before they buy it.  
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GabeU, Champion

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SMH....GetSat.  
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VeteranSatUser, Champion

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You just realized this? 150GB of priority data is pretty good. Hughesnet offers "unlimited" plans with as little as 10 or 20 GB of priority data. A Viasat Silver plan today offers just 60GB of priority data.

I would consider yourself lucky you get 150GB priority data. It could be a lot worse.
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johnny c

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On the same silver 150 plan but I don't think i have used more than 90G in a month, For three years I was on the old 25G classic.  Like the folks who grew up during the depression, they knew how to stretch a dime. 

By the way, Windows 10, 1803 is a big update.
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johnny c

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Reference the Windows 1803 update, definitely do this one during the Free Zone.

Estimate, i didn't check but 2.5 to 3 Gig.
(Edited)
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Stephen Rice, Champion

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Last year people complained that 12 GB wasn't enough data.  This year people complain that 150 GB isn't enough data.  Nothing to see here, move along.
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johnny c

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I am pretty sure the Silver 25 150G plan is my Sunset plan :)
(Edited)
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Bev, Champion

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If you want to get technical about it ALL Viasat plans are unlimited and always have been. Sure, your speeds might be slower after you use a certain amount of data in a month but, you can still use data after that. Viasat doesn't disconnect your service when you reach your cap. Some types of plans are slowed more than others but, they're all technically unlimited or, as the competition says "no hard data limit."
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VeteranSatUser, Champion

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You are 110% correct about that.

The term "unlimited" is a marketing gimmick attached to plans because of the stigma of the hard caps satellite internet use to have. Now it us just a soft cap.
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Andy Schack

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Very true. The term "unlimited" has been all but neutered by companies like Viasat and Verizon. When a potential customer comes in the store and they hear us say "unlimited", the FIRST thing out of their mouths is "yeah, but how much data do I REALLY get". I have seen customers speeds get "prioritized" down to under 256k...actually saw one go all the way down to just over 100k. At these speeds, customers get frequent "page can be displayed" or "internet connection reset" screens on their computers.

Andy
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VeteranSatUser, Champion

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And that just upsets the customers, gives Viasat a bad name, and dealers have to take the brunt of it too.
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les

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 sadly many words and terms have been "changed" to promote a product or cause.
unlimited should be truly unlimited, but with today's "fine print" it has changed 
and all plans have a data cap that as pointed out earlier leads to a slow sown
[usually useless speeds] so there are no plans with unlimited data currently.
[read the fin print - researched and still have not found truth in advertising]
 but I might be happy to get a 150gb data plan or even a 60gb plan at a fair price. :)
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Stephen Rice, Champion

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I've used 170 GB of data for the month and my cycle restarts tomorrow.  I'm on a Liberty 12 plan.  I pretty much consider it unlimited as well.
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Harvey Mueller

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Verizon Unlimited caps at 22 Gb. Verizon hotspot Unlimited caps at 11 Gb. ATT Unlimited has a cap too. Viasat is not the only one wordsmithing the definition of unlimited.

I came here from Verizon and am on the Silver 25 150 plan and am happy so far. No change in sight for me.
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Bradley

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Unlimited hotspot caps at 15GB on my Verizon plan. 600kbps after that. Still faster than ViaSat some evenings.
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VeteranSatUser, Champion

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During primetime on congested beams, most definiteky.
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Terri Sisson

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AT&T has a cap - but I can still use it.... to stream, to send emails, to do just about anything.  I can hardly tell a difference.  Viasat "Unlimited" is a big pile of BS, since it slows my speeds to .26, 3.0 - UNUSABLE - during the work day.  I am so disappointed in Viasat (again... I should have learned my lesson).   
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Old Labs (VS1-329-L12FZ)

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If AT&T is usable after going over it's cap and Viasat isn't, why not simply cancel Viasat and eat the $15 per month early termination fee while saving $135+ per month? What am I missing with your statement? Just curious really. What is compelling you to stay with Viasat?  For that saved $135+ (you mentioned Silver at $150 elsewhere), I would think you could get a second mobile hotspot plan (assuming that's what you're talking about here given the context of this particular exchange and come out ahead).

P.S. I only mention this because in the past some have erroneously concluded that a two year commit means they cannot cancel - you can there's just an ETF, which is sometimes better than continuing to beat yourself up.
(Edited)
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Terri Sisson

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True - But what a racket!  They get $345 of my money for early termination because they didn't keep their promise?  Eventually, I will need to do webinars from my house and I wasn't sure how the hotspot would handle that.  I'm going to give it another month, kick my kids off the router, and see if anything changes.  

As you saw from my other post, Viasat is saying that i'm using 10GB per day when I'm not even connected to it - that will last me a week.  Not cool.  
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skipbo2015

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so you need to find out who or what is logged on taking so much data when you don't realize it.   things like alex, google assistant will do it.   if you have a kid downloading or bitorrenting.  things like that.   
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david, Champion

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Viasat's fine print isn't that fine. It's right there to see. They don't try to hide it.
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Diana, Viasat Employee

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Hello Jesse, There are no limits to how much data you can use during your monthly billing cycle.  For unlimited Bronze, Silver, Gold, and Platinum plans, after 40, 60, 100, or 150 GB of data usage, respectively, we may/will prioritize your data behind other customers during network congestion, which will result in slower speeds. 
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VeteranSatUser, Champion

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As Bev said above, technically there has never been any limits to how much data you can use.

Now, the speed at which you can use it after going over your data allotment can change, depending on the plan you have.

Unfortunately, the best advice still is to stay under your priority data allotment, no matter what the plan is called. Otherwise, you may have performance issues.

Bottom line: get a plan that offers the most priority data you can afford OR get one with a free zone to manage how much priority you use. Neither the Bronze or Silver plans that Viasat offers today really do that. Gold, Platinum, or Liberrty is your best bets, if you can get or afford them.
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david lightsey

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I think most of the complaints about the unlimited data come from the salespeople assuring customers that they can watch Netflix after they exceed their data cap. I actually have data left over each month now that I am trying to conserve. data. I  put a timer on my modem  so that it is off when I am not at home and strangely enough I have a lot more data at the end of the month. It seemed that I was using data even when no one was using the internet. I have to say that compare to ATT DSL this is far superior.
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VeteranSatUser, Champion

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You are correct in what the salespeople say. To causally watch Netflix or Prime with priority data is fine. To be a cord cutter and get Directv Now is NOT going to work.
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Terri Sisson

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I think my problem, Diana, is that the sales rep on the phone said it was unlimited with no data caps.  I confirmed with the installer - UNLIMITED with no data caps.  In fact, when he returned to do tech work for me, he said he was also duped by Viasat and apologized for "selling the lie."  I stupidly did not read the entire legal mumbo jumbo contract and now am stuck once again - with a company that throttles me unmercifully and says I use data that I am not using (which makes me blow through my data at amazing rates).  So disappointed in Viasat (once again).  
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les

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 many of us have been lied to by sales ppl on the phone
actually a few of the techs that came here have told me similar stories and they apologized as they were just repeating what they were told.
 one tech recently tried to sell me a hughsnet package install! wow that was bad of him - And yes I told him that is terrible. 
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Ben Jumper

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I realize that but what I don't understand is why the new Silver Unlimited on Viasat 2  is LOWER; at only 60 GB? Yes it is supposedly bigger faster with virtually no users yet?
(Edited)
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skipbo2015

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Folks its ALL about where you live, what plan you're on and which bean on which satellite you're on which will determine your speed levels once you've used all your data.   therefore the experience will be very different from person to person as to what they are doing online, not to mention the various device variables.   unless i have the exact same devices, the same plan, with the same number of family members online doing the exact same processes, living in your town on your satellite, then I cannot relate to your experience.  your negative experience pertains only to you.   It rarely means "Viasat sucks" like people want to generally say.  Satellite technology is what it is and in order to be affordable and profitable for all parties, everyone can't be on it all at the same time streaming Netflix.   You're the one who chooses to live in a rural area and so this is what it is.  Want the benefits of a city, like fiber and broadband at every home, then move to the city.  But moving to the sticks and then complaining that there aren't any shopping malls makes no sense.   The same is true with internet service.   Before, when you ran out of data, you immediately had no internet at all until your billing cycle - none.  Emails? forget it.  Need to log on real quick with the bank?  Nope.  It was a major problem and complaint.  So Viasat figured out a way for that NEVER to happen to ANYONE who has an unlimited plan - that's all it is.  Viasat isn't lying or hiding anything.  What did you think the numbers were for after each "Unlimited?"   Your data cap that guarantees your speed, of course.  Once that's up your speed is gone, but now you can at least CHECK YOUR DAMN EMAIL, right?  It's a major improvement and people just need to stop being so demanding, entitled and ignorant.
(Edited)
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Mark here

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Wrong! Viasat does suck like people generally say!
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Jim16

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Generally does not!
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Oliver

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skipbo2015, your data cap no longer guarantees your speed. Viast has changed the terms of service for some accounts. Signing up for a different account still does not guarantees any speeds just a maybe and up to. Every account now has some form of limiting regardless if you have used all your data. from video extender the new *up to speed limits.
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Jim16

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So you're trying to convince skipbo2015 that he doesn't like his service?

(Edited)