Unlimited plansPrioritization

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For the Exede employees, is there any difference in the way the plans are prioritized  during congestion periods regardless if the threshold has been hit , ie ., 2 users in same beam , will someone on liberty 12 , get any more priority over a unlimited user if neither have hit the data quota for their plans , do the the different plans  have higher or lower priority levels ? 
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BBwithdrawls

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Posted 8 months ago

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Bradley

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I’d like to see the answer to this too. Not sure why it’s all a mystery.
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Stephen Rice

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This stuff isn't rocket science people.  

I'm on a Liberty 12 plan.  The prioritization works great for me however I am on a plan that offers me speeds of 1 to 5 mpbs on the Liberty Pass.  That means there is no priority to give me speeds beyond 5 mpbs.  Yes, I do get speeds beyond 5 mpbs at times but it depends on what resources are available.

The time right now is 9:10 am and I am getting 6.8 mpbs on testmy.net.

Someone on an Unlimited Silver plan is paying for speeds of up to 25 mbps.  This means they will be given more priority than someone like me on a slower plan.  If they run the same test, at the same time, on the same beam their speed will be closer to 25 mpbs.  
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Old Labs

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Not sure that's the case but that's what these two are trying to find out (I'm interested too in exactly what the difference in price buys). The real question being asked is does paying a higher price give you a distinct priority advantage during periods of congestion?

What you're saying is that the affluent can buy their way to happiness - not that theres anything wrong with that - after all "you can always buy more data" implying that's what they sell not priority services. Prioty has nohting to do with speed but rather the order in which your requests/responses are served during congested periods.

ViaSat could end all the debate/questions with a simple one word answer (yes or no). we're not asking for the code to the traffic shaping. If so, say so one way or the other - it just helps people to make a more informed plan decision.  

At the same time, they could end all of the "optimization" debate by simply stating what's now becoming obvious - what are the speed thresholds applied to influence video streaming content providers to deliver at a lower quality. Knowing that would allow users to know exactly how to set the content provider's preference for those providers that don't implement adaptive streaming.

Sorry, bbwithdrawals I know i promised elsewhere not to muddy the waters further on this subtle question as noted, but with that I'll respect the qualifier on your original post... "For the Exede employees," in hopes that I may have clarified the question.  
(Edited)
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Brad, Viasat Employee

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I do not really know an answer to this but when you are talking Liberty plans they have a 1-5mbps limit in the Liberty Pass, but those that are on there probably know by now that sometimes you're below that number in peak hours. 

Unlimited is only *IF* we need to dial it back to work with the traffic on the network. Most reports I'm seeing has either not seen that or only saw it for about 2 hours and they were back on priority speed.

Liberty while it has a Liberty Pass in place does have a limit as opposed to the unlimited which does not so I think just based on that the Liberty Pass is at a lower priority. 
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Stephen Rice

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Do you mean the Liberty Pass has a hard cap on monthly data limits? 

I might be shooting myself for admitting this, but I used 60 gb last month on a Liberty 12 plan.  I seem to be on a very good beam and I'm a happy camper.
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Brad, Viasat Employee

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More of a "soft cap". People have gone WELL beyond that mark
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Stephen Rice

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And the soft cap is awesome.  I don't mind slower speeds that are in the range of 1 to 5 mpbs.  Those speeds are perfect for me.  And I perfectly understand that it will slow down during prime time.  I use the Playon software to download videos during the day so I can binge watch stuff at night during periods of conjestion.
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BBwithdrawls

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let me try and rephrase the question one more time , is there any prioritization from plan to plan?  , assume neither plan , the liberty 12 or the unlimited have met any threshold and not in any pass or throttled state , its 6 pm prime time ,  does either plan have priority over the other ?
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Bev, Champion

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No, ANY plan, be that Liberty, classic, Evolution, Freedom or, Unlimited gets the same priority if the subscriber has not used all of their data or, priority data for the month. Where things change based on plan is after you use all of your data or, priority data for the month.

Freedom seems to be throttled the most, then classing, then Liberty and Evolution (though Evolution only throttles some activities.) Ulimited is not throttled EVER, it is deprioritized beyond 150 GB used so, if you are over 150 GB used, the satellite will deal with your requests after it deals with those that have not gone over the data limits for their plan. How fast that will happen depends entirely on how many people are doing what on your beam at the time. If not many are using the internet at that time, or a just browsing then, after 150 GB, on an Unlimited plan, you could still see top speeds. If a lot of people are streaming, downloading, using video chat, etc... then, after 150 GB, Unlimited plans will see slower speeds.

Were we have the advantage is that there is no such thing as needing to buy more data - in fact we can't buy more. In time, we will each learn what the exact peak days and hours are for our beam and, will adapt our heaviest usage to off peak hours and days. Like here, I know midnight all the way until 3 PM is great on weekdays, weekends midnight until noon. Holidays, 3 AM until 10 am is best.  

During the week people are at work or school in town during the day, weekends most in the area sleep in. Holidays everyone want's to do video calls, upload photos and such from the time they wake up until they go to bed. Summer doesn't change much since all but the grade school kids get summer jobs or, go stay with relatives for most of the summer. People leave on vacation more, so summer or winter is about the same here.
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Stephen Rice

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People on unlimited plans are paying for speeds ranging from 12 to 30 mpbs.  

I am on a Liberty 12 plan that only offers speeds up to 5 mpbs after using my priority data.

I'm not an Exede rep, but it would only make sense to me that someone on an unlimited plan would get higher priority than me on a Liberty 12 plan. 

You are paying a premium for unlimited and faster service.  I am simply paying to enjoy the crumbs that fall on the floor.  The crumbs are good enough for me.
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Bev, Champion

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Yes, after you use 12 GB, but, not before that, before you use 12 GB we get equal priority.
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Old Labs

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As Exede Brad said "I do not really know an answer to this..." - I'll take him  at his word on that. There are actually several circumstances to be considered. Exede Brad covers a couple and he qualifies it with "I think". Sometimes the question is more difficult to phrase than the answer. 

He's guessing too and he works for them and BBwithdrawls is looking for the "official answer" as he awaits the "official answer" to his rephrased question.     

At least a consensus is slowly developing - not that opinions, assumprions and guesses matter and the difference between throttling and deprioritization is emerging for some ;) - even if guessing at the cumulative effects of each.

The definitive answer can only be surmised through the longer 5-page Network Management Policy document (and others) over at the legal page... those that know the real answers (the engineers implemented the traffic shaping algorithms aren't talking and won't be; they probably did the best they could with some nebulous specs from on high) - although I do think in some areas ViaSat does need to be a bit more specific about what we all actually get for price differential in plans.

FWIW, Liberty user's pay for more speed too (Boost 25 is optional for most 12 Mbps plans) - yet another permutation. Being capable of more speed and getting it are two different things altogether and if I pay for a Ferrari but get stuck in traffic behind a lower or even slower vehicle, well... I'm pretty sure there's some road rage involved.

Is this a lug wrench? Maybe... it sure looks like one but if you provide me with the source code I'll give you an answer in the form of a truth table. 
(Edited)
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Brad, Viasat Employee

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If you haven't met the data caps you are all on the same priority...so go nuts!  However speeds can fluctuate.  A multitude of things can cause you to slow in that circumstance and that varies by beam. Some beams are going to be busier than others and as a result speeds may be like a roller coaster at times. During peak hours I think no beam is safe from varying speeds either. When it comes to pricing you're really paying for data since that's how plans are split with Exede. Speeds are really dependent on what modem you're on. Our Exede pre-Liberty Plan standard modems are all going to be up to 12mbps whereas the new wifi modems and the ones that come out with ViaSat 2 have the capability to go faster. 

Of course the speed advertised is what you can expect a lot of the time of being UP TO but in our busier hours it may drop.
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BBwithdrawls

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thank you