I am an existing customer who has had Excede/Viasat Internet service for several years. I have been on the highest available plan in my area since I received the service. A new neighbor (50 ft away) moved in last month and signed up for Viasat internet service. They purchased the Silver 25 Unlimited plan. I called the Transitions department at Viasat this morning, and was told it is not available to me!! I have been waiting for an unlimited plan since day 1, but keep getting the run-around from Viasat saying it is not available in my area. Now, I am told that the unlimited plan was pulled last week due to 'high congestion.' Supposedly, the plans were offered since October, but the option to upgrade never showed up on my ‘dashboard’ as available. I think this is a disgraceful, unethical business practice to lure new customers with a cheaper unlimited plan, and not allow the existing customers to upgrade, even though we were told that we can upgrade at any time. Rest assured I will be looking for another option for my service, even if it costs more if this is the unethical business practices that Excede/Viasat are going to promote.