unlimited plan

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I have the silver plan. When you reach the data thresh hold on unlimited plan? They slow it down so  that you cant even browse on your computer.
These guys advertise it as unlimited but ATT cell phone plans gives you more data.
Dose anybody know of rural internet company that gives you what they promise?
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Dan Gale

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Posted 3 months ago

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VeteranSatUser, Champion

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No. But unlimited doesn't mean unlimited unfortunately. This is true for most internet providers. The wording is basically a marketing ploy.

Curious what version of the plan you got? In the early days they offered 150GB of priority data. Not bad. Then they severely cranked down the priority data limits.

The bottom line is once you are put of priority data, all bets are off on what kind of performance you will get.
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Harvey Mueller

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No, I don't know of any.   I came here from Verizon and their "unlimited" plan slows hotspots down to 3G after 11 Gig which is ~500k speeds and unusable to surf the web.  Frontier is truly unlimited for $29 DSL but their hi speed internet is 1.2 Mbit down.  I have to be careful where I am to make a ATT call as coverage is spotty on my property so haven't even attempted ATT hotspot.  I'm happy w Viasat Silver 25-150 plan but I use 30 Gig of my 150 Gig allotment so no experience w slowdowns after reaching the threshold.   I'm still waiting on that gubbamint promise of bringing hi speed internet and cable TV to rural areas.  Even then read the fine print, don't believe the marketing hype or what sales people tell you.  
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Terry Hill

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Not those, go to prepaid and scroll down till you see Tablet and Jetpack plans.
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Terry Hill

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The Jetpack costs $49.99 and no extra costs to to activate or anything. And yes it is true unlimited, I have used over 600gb so far and it is still going strong. these are new plans that started in early November and not many people know of it since there is not much advertising of it. Once you find it you will be happy trust me lol
(Edited)
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Harvey Mueller

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I finally found the plan hidden away at the bottom of the screen.  Thanx.   Do they add on a $20 monthly connection fee?  
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VeteranSatUser, Champion

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That would be the line fee. I would say almost certainly yes.
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Terry Hill

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No fee just $65 with auto pay per month. And the great thing is take it with you wherever you go if you want long as you get vz signal your good to go.
(Edited)
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Dan Gale

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I have silver plan $100/month with a threshold of 60 gig. they say I used 140 gig so far this month with 2 desktops, 1 lap top, nobody at home all day and no video streaming. my slowed speeds are less than 1mbps. totally unusable!
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GabeU, Champion

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If the PCs have Windows 10 installed, is "Delivery Optimization" turned off, or at least set to "PCs on my local network"?  If not, your computers could be feeding updates to other computers on the network, but only while they're on, of course. 

Also, do you possibly have a satellite TV receiver connected to your ViaSat service, like a DirecTV Genie/DVR or a Dish Hopper?  These can burn through a lot of data, even when not actively streaming anything.   

One last thing, for the PCs (Windows only) you might want to consider installing Glasswire to monitor their data usage.  It's free, and you'd need to install it on each one, but it will monitor every bit of data going in and out of the computer it's installed on. and it will tell you just what is using the data, as in programs, apps, or processes, and how much each thing is using.  It's a VERY handy tool.    

Edit:  I see now that Old Labs already mentioned Glasswire below.  
(Edited)
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Terry Hill

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Dan can you get a Verizon signal? If so check out the prepaid Jetpack plan for $65, it is true unlimited data.
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VinylHanger

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What kind of speeds do you get.  I assume it is full 4G?  Have you been throttled at all?

We finally have a Verizon tower that we can actually see from our house.  It's like 2002 has finally arrived at our house. LOL.  Anyway, like most here, we are only on Viasat because we have no choice.  Now it looks like we may have a choice.

It is a whole new world, just being able to talk on teh phone while driving to the house and not have to stop 2 miles away so we don't lose the signal.  Also, being able to make calls from the house is so much less stressful.

So a couple questions.  Is the cheapest Jetpack good enough for us to stream two tv's, game on two computers and surf at the same time?  Probably not all at the same time, but a mix of all of the above.  Or do we need to get the 199 dollar one.  One Viasat payment would nearly cover it, but I don't want to spend if we don't need to.

Also, how much area coverage do you get and will a Netgear wi-fi extender work with the jetpack?

Thank-you for those who brought this to our attention.  I too had to search around to find the unlimited plan.  Heck for 65 bucks a month, I could get two of them if needed and still save money.

Also, if we already have a Verizon regular contract plan, will we be able to get a prepaid jetpack?  Or maybe put it in another name?

Lots of questions for sure.  However, I figure that if anybody understands our excitement at a possible better internet solution, it is the folks on this board.
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Terry Hill

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Hey Viny I wiill do my best to answer your questions.

The plan is deprioritized at all times so if the area you live in is congested your speeds may be slow, there is no throttling of speeds.

It is 4g and my speeds will be different than your cause my area is not that that congested, I have seen a max of 50mps or so but average in the 20's most of the day and peak hours it gets to be around 5mps is the lowest I have seen, uploads stay around the high 30's for me and broadcasting is no trouble at all while I game.

The cheap Jetpack can have 8 devices connected at one time so yes you can stream more than 2 tv's at a time and game as long as you have great speeds.  My ping while gaming is 20ms but if I have my tv streaming at the same time it goes up to 80ms or high as 120 or so if someone else is streaming too.

The $200 Jetpack has more bells and whistles but for what I have seen the $50 one does ok for me.

For the wi-fi extender working with the Jetpack I don't know on that so you may want to look into it. 

If you have a current plan with them I would think you could have both since it is prepaid but would check the faq's on there site to be sure.

I got the plan a few days after it came out and thought i would try it a try to see if it was worth it with the deprioritized being thrown in the plan, so I said ok I will put in $130 to get he Jetpack and plan If it don't work oh well at least I tried right? All I can say is boy was it worth it. Viasat has been good to me so I'm keeping them for the time being to see how this other holds up for a few months.

Hope this helps you out Viny and good luck.






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Dan Gale

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I'm going to see what happens when it resets but I run a business out of my home and can't have them shutting it down. I'm going to call every morning and see where this usage is coming from.
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Old Labs (VS1-329-L12FZ)

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Viasat will be unable to provide you with sufficient detail regarding your usage - that's your responsibility. They really don't know what applications are consuming your data, nor should they from a privacy perspective. If they provide anything it will likely be a very general categorized breakdown of your usage which may provide you with some clues and you can then guess what's causing any unexpected usage.

If you don't want to guess while understanding exactly what's going on, you need to track and monitor your usage independently using a router capable of doing that or by installing a robust traffic analysis application (e.g. Glasswire) on each of your devices (or use both approaches for even greater detail). Routers are preferable since with robust traffic analysis and monitoring can break down utilization by device and targeted hosts (or apps as they're sometimes called - not to be confused with application) - the router can also detect devices that may be unknowingly connecting to your service. Traffic monitor applications such as Glasswire give you all of the details about what's going on on each device they are installed upon.

For example, here's a sample of the information my router has collected since my reset date (and allows me to drill down and see exactly what device, where, and when my data was used (click to enlarge):



For even greater detail on each device, I'll drill down using Glasswire when needed.

With that analysis in hand, there are probably some concrete steps that can be take to trim some of the fat and bloat common with today's web (browser, ad blocking, blacklisting abusive java scripts, controlling automatic updates, controlling video auto play or preload, etc.) 

The only thing I can say with certainty is that my tracking efforts confirm the Viasat usage count but YMMV and eliminating some of the unwanted bloat allows me to stay well within the priority data most months. My startegy is very simple - preserve as much priority data as possible by eliminating bloat and when I do go over shift my usage to non-peak usage periods.
(Edited)
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Dan Gale

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Thanks, I dont know how I'm using it but I know its being used when I'm not on the computer.
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Harvey Mueller

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Are the pc's left on with a browser open?   Leaving them open on a weather site or news site keeps refreshing every 10 sec whether you're there to see it or not.  Switching to the Viasat browser keps a lot of the autoload content (read popups and videos) from loading and cuts down on usage and adds speed. You might try it if you haven't.   And for sure shut them down when done.  It has helped me. 
  
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Dan Gale

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Thanks
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Stephen Rice, Champion

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That many computers pulling Windows updates can blow through some serious data.
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Viasat will be able to tell you in generalities how your data is being consumed (i.e. gaming, streaming, etc.).

But you have ate a lot of data (I know you ate unsure why at this point) for a plan with only 60GB of priority data. I can see why you are getting slowed down.
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Ron Frank

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It is a PAIN that we need to go through this!  Some programs and devices are easy to schedule or disable auto updates while others are nearly or totally impossible.  It is amazing as others have said what add on programs you would never suspect suck the data like vampires.

We recently purchased a "state of the art" wireless all in one laser printer with all the bells and whistles.  That thing is CONSTANTLY going online searching for updates and telling the company web site whether I am low on toner etc so they can hammer me with requests to order from them.  I have yet to find any way to limit, schedule or disable its internet access so it sits here powered off until we need to print or scan something.

Regardless, that is one disclaimer that is completely FALSE and they know it!  Whatever fancy term they use for it, data restriction, throttling, whatever, they state your speed will "slow during peak usage hours" and I have seem claims in print of "2 to 5 Mbps" preceded by words like "as low as" "occasionally" when in reality "peak usage" here is pretty much 24/7, and when restricted I NEVER see speeds over 1 Mbps!  My last check 12/11 during restriction was 0.28 Mbps.

There is a huge difference between "slower" and "unusable!"
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Dan Gale

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Exactly what I am seeing, slowed to unusable speeds
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Bev, Champion

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I have one of those printers, only way I found to get it to stop using data was to cable it to  one computer and, disable wifi printing- you need it printed, it has to be on a computer that can share with the LAN server that has the printer. Can't print from phones or tablets here.
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I recently purchased an iPhone. I tried to install a program using my cellular connection that was over 150 mb. A message popped up saying I couldn’t download the program unless I connected to WiFi. Good riddens.
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Ed Lingrin

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Marketing in our area of north Florida, and I am talking materials printed by the company themselves not dealers, promoted UNLIMITED STREAMING VIDEO at a given resolution for the package you selected.  UNLIMITED.... if you cannot stream the video then it is NOT UNLIMITED.  It is a bundle of lies and HUNDREDS of customers in this area were lied to.  I have decided to take this to the State of Florida and have talked to the State Attorneys office and division of Consumer affairs -- which BOTH were already well aware of what this company is and has been doing.  I am in the process of contacting customers in this area, by stopping at their homes, to possibly get a class action together for deceptive marketing.  I have HAD ENOUGH of getting ripped off and lied to.  You hear this VIASAT, we are not going to stand for this nonsense anymore.  My service is running at 1/4 of a meg and is now WORTHLESS.  I can not even browse the web.  The only website I can use is this one.... go figure.   I have nothing by time on my hands and I will spend every waking moment of it to set this wrong right.
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Harvey Mueller

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Ed,  What do you need to go dig for?   Present the same information you turned over to the Fla Attorney Generals Office and Consumer Affairs.   They asked for support of your claim I'm sure.  
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Jim16

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And Ed, while your at it, please dig up the records of the little old lady that James says gave her modem to the fbi about a year ago now.  The modem is on an agents desk still using data.  As a tax payer, we should have access to this valuable information.
(Edited)
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Harvey Mueller

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The FBI has been busy using it to download Lois Lerners Emails and Hillarys yoga class Emails.   At .2 mbit they're still waiting.  
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Dont forget MSNBC and Good Morning America were also going to have features on Viasat (allegedly).
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The bottom line is, read the fine print.  If one signs up for a service without doing so it's their own fault when they discover something they didn't know.  

No one should ever agree to a contract without knowing what they're agreeing to, and too many people do.

Should I complain, or even threaten legal action, because I can't buy as many of the K-cup packs on sale as I want to, or should I have read the fine print that says I can't buy more than four?  
(Edited)
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Ron Frank

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The problem actually is the term "unlimited data" in itself, THEN using a data cap to reduce speeds.  I remember the old Hughesnet data cap, if you went over your "allowance" for the day you got CUT OFF!  You had to purchase more, or wait 24 hours for it to "restore."  THAT was deceptive advertising and the reason I left them years ago.   A MONTHLY data allowance, that was pro rated daily.  You didnt get "15 G" a month, you got a HALF GIG A DAY, then it did not "reset" every 24 hours, it "slowly restored" over the next 24 hours so if you were online you were able to use it faster than it restored and get "cut off" multiple times in a day.  It literally came up saying "You have exceeded your data limit, Do you wish to buy more?" (Click Here)  You had to get offline 15 mins or more and let your data "catch up" so you could get on again.

The term unlimited simply means you dont "lose internet" or the "access" to data, only the speed at which you may receive it, which they fail to admit is in fact PAINFULLY SLOW or on a heavily congested beam NON EXISTENT!

I have said many times before.  I am on the Exede12/10 plan.  I go over on occasion, but 5 years ago I couldnt tell!  Everything performed as normal I could even watch video in restriction!  Now my regular speeds wont allow video and in restriction, my internet is all but USELESS!

Its not deceptive advertising, in THEORY it SHOULD work as designed, there are simply TOO MANY SUBSCRIBERS!   Viasat created the problem and needs to do more about it other than just keep billing us every month for a quality of service promised that they CAN NOT PROVIDE!
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Ron Frank

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Bev, the sad thing here is most of them were Dish and DTV.  He got DTV ran out the trial, quit paying, and when it got shut off he got Dish.  When it got shut off they got DTV again in her name, then Dish in her name, then the son, then the other son and so on and so on.  Half dozen dishes laying around and at least a half dozen more were still on the house.

The installer when I got MY DTV looked up, laughed and said "Thats a dinosaur!  They havent used that dish in over 10 years.  Its a collectors item!"
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I like that strategy for television.  Did he ever get sent to a collection agency or have trouble signing up for television service again?
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Ron Frank

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Stephen Rice  They have (briefly) had DTV since so somebody is/was able to sign up again.  They moved 8 1/2 years ago and we still get an occasional letter or even a phone call looking for them from collection agencies.
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I've seen a few houses around here like that.  Dish after dish after dish, wish some of them being so old the logo is barely decipherable.  A few still have those old, huge dishes in their yards.  

And those Nextel phones.  I can still hear them now.  Beep-beep.  I used to manage a couple of branches of a heating and AC wholesaler, and so many customers had them.  Sometimes it would be comical, with half of the customers trying to talk with someone on one of their phones via the two way "walkie talkie" feature, while attempting to not interfere with the next guy doing the same thing.  You'd just keep hearing these beeps all over the place.  

I can't imagine having to carry water to a holding tank.  That's got to be rough.  :( 
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Ron Frank

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GabeU  YES hauling water SUCKS, especially in winter!   My truck is down currently, otherwise it costs me around  $15 to haul my own.  It is so common out here almost every town has a water station and there are a few services that deliver, my guy charges $65, so sometimes I just ask if its worth $50 to do it myself.

The NEXTEL was a pain, but for my work it was a necessity. multiple drivers, multiple jobs, crews, contractors, quarries UGGG.  It was hilarious at coffee breaks etc when a phone "beeped" and 30 guys grab their phones.  It was also funny as .... when somebody started running somebody down to their intended caller and didnt know they guy being talked about was standing right there hearing it all!  Made for a REAL bad day if it happened to be the boss.  LOL