Unlimited speed is too slow

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  • Problem
  • Updated 4 months ago
  • Acknowledged
  • (Edited)

Paying $150.00 for unlimited, but once I use my 150 gigs I can't even get on YouTube. How is that unlimited? I've only had Exede for 2 weeks, I got this internet service for the purpose of my daughter to play online games. Before I even had a technician come to install it, I asked the lady that was fine with taking my credit card if it could be used with gaming..She said absolutely. Well 2 weeks later all the gigs are used up, but I was told it was still unlimited we could still use it. For the past 2 days our internet has been running horrible. I've called customer service 5 times today and all I keep getting is "sense your data is used everyone else is a priority". Why am I paying $150.00 a month to only be able to use it when I have gigs left? That's not unlimited. That's "you have 150 gigs after that, you can't even watch a You Tube video". Exede, If your customers are paying $150.00 a month, they should be a priority all the time.. That's a lot of money a month. If this isn't fixed soon your losing me as a customer. By soon I mean in a few days. Unlimited customers should be first priority, we are paying the most..


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Shannon Ruhren

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  • Not happy....

Posted 5 months ago

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bigdaddy4875 .

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It does state in there little clause that once the 150gb is used up that our data maybe be prioritized behind orher people that still have data left
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Texas Jayhawk

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Thanks Jim.
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Judge and Jury

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Part of all this unlimited business is research.  Viasat needs to know the usage trends on a system such as this when customers are presented with an unlimited plan.  The information derived from these test will help shape the plans and prices of the Viasat-2 offerings in February.  If you feel like a hamster caught in a cage wheel, you are correct. It's hard to go along for the ride until then when you are paying for much more than you are actually receiving.  The price you are paying now is based on an optimized system running at full delivery to each customer, but for 2 more months, it has it's pitfalls and some of us are counting on Viasat to show some thanks for our patience, support, and lack of proper system performance that we paid for and didn't receive while they got their act together.  I hope that thanks comes in the form of highly discounted  "first year of VS-2 service" plans for current subscribers that we actually want.  They can offer the public the same price/plans as an "introductory price" for their first 90 days, but we keep our discount for a year.

That would heal the wounds of dissatisfaction for about 600,000 customers that right now feel like they've been screwed.
 
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DEEDEE PRESLEY

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ITS TOTALLY TOO SLLOW AND UNDEPENDABLE  I SPEND TOO MUCH TIME RE-UPLOADING PHOTOS  RUNNING SPEED TESTS   CHECKING TO SEE IF IM EVEN ONLINE   ITS NONSENSE   COULDNT EVEN STAY CONNECTED TO THEM ON CHAT!!
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VeteranSatUser, Champion

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A lot of you are on to something These new plans are "cutting edge" so to speak and are going to need tuning. Maybe not so much with Liberty, but there were a number of issues with Evolution plans when they were released. Honestly, I am not sure they ever got the bugs worked our of the Evolution plans. They just evolved into Liberty.
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Sheryl Deanna

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I have had the service for three weeks and I will definitely be terminating the service. It’s NOT unlimited at all. The 150 gb is gone within a week. My kids only use you tube and Netflix. $130 is too much for poor service and constant buffering. I’d rather stick with cable because this is an unreliable alternative. I was told I had 30 days to cancel but now it’s something different. Oh well....it’s still goodbye!!
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VeteranSatUser, Champion

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First of all, if your daughter plays first person shooter games online then no way will the service work for that.  Second of all, it is no more "unlimited" than the "unlimited" plans the cell phone providers sell you.  Once you run out of your priority data, you will be prioritized behind the other customers who have not used their data allocation.  I agree, you are paying a lot of money for the service.  But I pay for a plan that guarantees me priority if I stay under my data allotment over people that use over 150GB.

So, you can stay within your data allotment, or go over 150GB and if you get slower speeds, that is clearly spelled out in the plan.

Since it appears you will not be satisfied, I suggest you move on to something else because it will not be "fixed" in the next few days. 

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Shannon Ruhren

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I was stupid and didn't do my research until after I've had this problem.. Gamespot forums from different people said it uses about 7gigs an hour for them. It's been around 14 days sense I got the 150 gigs that I purchased. Her playing 2 hour to 3 hours a day that's almost 80 gigs or so per week. She did have a lot of updates to though. Forgot to mention we have a PS4 if that helps anything.
(Edited)
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Bev, Champion

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Likely it was the updates. I game, even beta test games for two different producers/ Most games average 60-100 GB initial download but, that's only 2-3 per year. The average update is 4-10 GB and, online play about 500 MB every 8 hours so, 16 hrs of play to use 1 GB.

I thing they mean about 7 Megs per hour, 7 Gigs is a lot for simply playing to use, never seen a game use that much just to play.
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Diane Tabulog

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Why can I not buy more "priority" data once I have reached my peak? I'm willing to pay for it, but I was told by Customer Service that I could not since I am on an Unlimited plan. Newsflash, people.....all of your plans are unlimited except one. We should have the option to buy once we reach our monthly cap.
(Edited)
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Bev, Champion

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Unlimited = No hard cap = no reason to buy more data.
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Bradley

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While true, we are seeing reports of slow downs below truly usable speeds. Hopefully that will be a past memory shortly.
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Bradley

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150GB is about 2-3 Xbox game downloads.  Sometimes a few more.  With Xbox Live you get 4 or more free a month.  Using the Live service itself doesn't consume that much data.  I used it with a 10 & 12GB plan without issue for years. 

Agree that the unlimited plans should be advertised as 150GB and then maybe usable daytime speeds after that.  When you post unlimited in big, bold letters, people take that to mean something.

I have unlimited Verizon.  It rarely slows no matter how much I use.

I have access to unlimited cable.  It has never fallen below 100 Mbps after multiple TB used.

I have unlimited Exede.  I seriously doubt it will be workable after 150GB during primetime till ViaSat 2.  
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VeteranSatUser, Champion

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If you have unlimited cable what are you doing with satellite internet????

150GB is also 3 games off Steam :).
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Bradley

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Lol. Access to cable. A ring would grant me permanent access, but then I’d need a moving truck too.
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VeteranSatUser, Champion

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I would stick with satellite internet. That isn't as risky of investment :)
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Stephen Rice

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Yall need to get an Atari.  I get games for just a few dollars at the thrift store and it uses zero gigabytes.
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Bradley

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Mine quit :(.
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Brad, Viasat Employee

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they have the pre-loaded ones at Tagét but the Sega is more my thing
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Bradley

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Nintendo will always be king. Just don’t have any online friends like I do with Xbox. Never had any before and don’t want to lose these. Not sure how to mail them Christmas gifts though.
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Brad, Viasat Employee

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if you can score one absolutely!  But if you have a little skill nothing a $35 Raspberry Pi or modified Wii can't take care of. 
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Bradley

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Won’t admit to owning one, but homebrew rocked...
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Brad, Viasat Employee

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Hi Shannon. 

Much like some of the replies above, we do state that on the unlimited plan that once you go over 150GB you *may* see your speeds throttle during peak hours as you will be put on a lower priority to those that still have data. Outside of peak hours you can expect to see normal speeds. 

With ViaSat 2 coming online early in the new year I would anticipate this to happen less as the throttle is only if needed so if you're in an area that sees it semi regularly it should clear up very soon. We're routinely working on ways to manage our traffic so some of those busier areas have been a priority for us.
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Bradley

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Hope not. That would be a waste of a couple billion. The best I can tell from various sources, 100 Mbps will be an offered speed. No one seems to have a clue about how much data. If it stays 150 GB, other than the few who jump ship from Hughesnet for higher speeds, I fear ViaSat will continue to lose subscribers.

When low orbit satellite constellations start offering plans in about a year, lights out unless ViaSat offers something tremendous.
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Jim16, Champion

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Not sure about these LEO constellations. There may be some hurdles to overcome before tens of thousands of Sats are allowed to hang very close over our heads.
https://arstechnica.com/information-technology/2017/10/spacex-and-oneweb-broadband-satellites-raise-...

"Today, there are more than 1,400 operational satellites orbiting the Earth, among more than 4,000 overall, including those that are no longer operating. SpaceX alone plans a launch of 4,425 operational satellites between 2019 and 2024 at low-Earth altitudes ranging from 1,110km to 1,325km, as well as an additional 7,500 satellites operating even closer to the ground. OneWeb wants to launch 720 satellites and has already received a key approval from the FCC. Boeing has proposed a constellation of 1,396 to 2,956 satellites. SpaceX, OneWeb, and Boeing have all described plans for minimizing space debris in filings with the FCC."

Potential “cascade” of collisions
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Jim16, Champion

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Love these double posts....
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Bradley

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It’s going to happen. Can’t wait. That’s when satellite internet becomes the standard rather than the option of last resort.
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Ron D Stricklin

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Brad I don't think it comes down to the helpful statements that you make after the product is purchased. It's more the lies your sales team make to get a sale. It would be great if your sales team was upfront and honest before a customer came disappointed to the forum. But maybe they don't get paid, like you, to have integrity.
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This forum certainly provides great entertainment for sure, and all at no cost.

For years, this forum was filled with complaints about inaccurate data metering and low data caps, in the 10 to 25 GB range. Now ViaSat started offering 150 GB plans, including some being unlimited with restrictions, and now we get to see some subscribers so unhappy with their internet slowing down after they blow through their 150 GB of priority data.

Thanks for the entertainment. ViaSat has always provided me with great internet service, and I do appreciate that. Better times are ahead, once ViaSat2 comes online in a couple of months.
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Bradley

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I was told dsl was coming 18 yrs ago. Offered cash to run cable a mile or so (they refused). Either low geo satellite constellations or fixed wireless will allow me to game, but are two to three years off.

Moving may be my best choice. Kids are getting close to teenage years. Internet is more a must than a luxury.

If I didn’t have kids or enjoying gaming, 50GB plan would suit my needs fine. Heck I got by with 10GB for years.
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Shannon Ruhren

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Steve, Your picture provides me with plenty of entertainment.... John G, Thank you for understanding. I did NOT do my research, I believed everything I was told. I use to have cable internet so I really thought they were all the same. We live on a dirt road where 3 houses down gets Comcast., It's frustrating... You just want to make your kids happy and try to give them what they ask for. Living in the country all my daughters friends are spread out. So it's not easy for them getting together, I thought getting internet would help. I can't even use my internet service on the weekends at all. It's to slow. Xfinity never did that, it said unlimited and it was unlimited...
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VeteranSatUser, Champion

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Shannon, you can ignore me if you want but I am not an employee and was just trying to tell you the whole story about satellite internet. Unfortunately, people like yourself take a "leap of faith" so to speak and don't understand the limitations of satellite internet until it is too late.
(Edited)
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Stephen Rice

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I didn't know I posted any pictures on this thread, but thank you for the compliment.
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BBwithdrawls

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shannon , if you can get cable 3 houses down pay for the cable internet there, get you 2 ubiquiti loco2 stations and send it to your house over wireless , you can order them from streakwave for 50 bucks each