Unlimited Gold Vs Freedom 150

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So I saw that the Unlimited plans are being offered in my area. I immediately jumped on the Unlimited Gold plan. Upon further observation I noticed under "Bonus Features" It says that after I use 150gb of data, you may prioritize my data behind other customers. So my question is what is the difference between the Unlimited Gold and Freedom 150 plans? I mean besides the 25mbps/30mbps speeds and the higher price for the Gold plan? Also it's 5am here and I have used roughly 26gb since my cycle started over and I am only getting 2mbps.....
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Brandon Matthew Goodwin

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Posted 2 years ago

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Brandon Matthew Goodwin

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Brandon Matthew Goodwin

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Old Labs (VS1-329-L12FZ)

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With the Freedom Plan, your speed is hard throttled on reaching your data allowance.

With the Unlimited Plan(s), you are simply de-prioritized upon reaching your data allowance. Your speed will be lower than those who have not exceeded their data allowance.

Contrast that with Liberty plans whereby you are both throttled and deprioritized on reaching your allowance.

As always speeds are "up to" and not guaranteed.

See https://www.exede.com/documents/master/unlimited-data-policy.pdf - there are some subtle differences when compared to Freedom or other plans.
(Edited)
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James

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"up to" meaning you will never see 30mbps but look at the screenshots it says HOW FAST = 30mbps    it does not say "up to" on it  :) or is this another "glitch" like the free zone was advertised with liberty awhile back?
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Brad, Viasat Employee

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Bingo Old Labs!  I don't believe right now we expect to throttle the speeds but they are on a lower priority on the network after getting past the 150GB mark but there's no hard data cap with these plans.
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outlaw2u2

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I just checked my Exede and I can receive the unlimited  plan and they say new modem required for 100.00 dollars a month. I pay 105.80 for 150 gigs now.( Good Deal)
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outlaw2u2

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I already have Wi-Fi Exede modem will I still receive new modem?
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Steve Frederick-VS1/Beam314, Champion

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No
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gm92066

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Our payments for this marginal service should be "up to" and not guaranteed.
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Deku (The #1 Hero Data Saver), Champion

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well when i talked to a represenitive onto the phone last night. they said that i will get the same speeds even though imma OUT of gbs... but yet when there is a network congested then my speeds WILL go down... but yet after the network congested... i can get my speeds back up and running again EVEN though ive passed my data limit... that is what they said to me :3 so yeah :3 hope this helps!!! :3

P.S. old labs is right on this one onto the speeds may vary :3
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VeteranSatUser, Champion

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Well of course. How many beams are NOT congested during prime hours though? I can see it now. People blow through 150GB, sit down to stream a movie in the evening and boom, it won't work.
(Edited)
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Brad Shelton

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Just an FYI. I switched from the Freedom 150 plan a day ago. I was sitting at 112gb used with 14 days to go in my billing cycle. No Netflix, etc. Just web, a couple of Nest cameras, and several computers, iPhones, iPads, etc. I'm pretty good at managing data to avoid the 150 mark. I have another older DSL connection that's reliable, just slow. I'm curious to the actual speeds after 150 in a few days. Because on the Freedom plan, they were horrible. I have noticed that my speed has decreased on the Unlimited Gold. I'm getting 2oMbps of the 30 advertised, where I received 40Mbps of the 25Mbps on the Freedom Plan when I wasn't throttled. I don't mind the 20Mbps speed at all. Just so I don't drop to that horrid sub-1Mbps after being throttled. I'll know in a few days.
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Brad Shelton

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Well, the wait is over.  I’m at 153gb for the month and the speed is throttled on the Unlimited Gold plan just like the Freedom Plan.  Horrible!.  I will be calling to change back to the Freedom Plan for less money.


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VeteranSatUser, Champion

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I don't think you can go back can you?

I wondered if a beam was loaded and then being "deprioritized" after going over 150GB how slow it could go down being put at the back of the queue.
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Brad Shelton

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False promises of being better and I'm still in the same billing cycle.  They should.  If not, I'm out of  here next month unless it gets better.  Contract is up in November. 
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Bradley

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Wow. I’m going to really put the plan through the paces this month. Those numbers are unacceptable.
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Brad, Viasat Employee

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Hi Brad, This is something that was identified yesterday that we're fixing. Sorry that was a bump in the road on this. We're working on it. 
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Bradley

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Good to hear this is not to be expected. Thanks for updating us.
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Old Labs (VS1-329-L12FZ)

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What is not expected?

The inability to revert to Freedom  (or your prior plan)?

The slow speeds on exhausting priority data on prioritized plans during peak usage periods would be expected and are very typical of many of us on Liberty Plans on going into Liberty Pass during peak periods (I tend to get .1 during peak on lLibertuy Pass) . Even when not on Liberty Pass during peak periods many of us are getting much slower speeds that the advertised "up to" based on current beam utilization (congestion) - I get 3 Mbps during peak during prime time when still having priority data.
(Edited)
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Brad Shelton

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Thanks for the update Exede Brad.  I will keep an eye on it
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Bradley

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Absolutely not. This plan is clearly being marketed as better than the Liberty Pass after priority data is exhausted. That’s been made clear. Even with subpar Liberty Pass speeds, webpages normally would load. It’s very within reason to expect better speeds than that at almost all times. If all we could expect was Liberty Pass speeds, then the data is clearly throttled and not just prioritized.
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Old Labs (VS1-329-L12FZ)

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P.S. Both VeteranSatUser and myself are NRTC subscribers trying to figure out this confusing rollout and weigh our best options (at least I think he still subscribes via NRTC).

All I know is that up until this rollout I could have switch to Exede as a new customer and gotten the Freedom Plan at $100 per month (no promotional pricing). Now I'm limited to the ones shown below:

   


Not particularly attractive to me at least at this time, but as NRTC subscribers we don't have access to the Exede portal so aren't privy to what direct, existing subscribers. So we're interested I think in whether existing users can still switch back to Freedom plan???   
     
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Brad, Viasat Employee

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Yeah and that's the plan just a few instances like the posting by Brad (there's 3 of us in this thread....3 times the awesomeness?)Anyway that's a factor that was identified last night and we'll get that sorted ASAP, it's being worked on right now and hopefully sorted out much much sooner than later. Typically when something like that is found we sick the dogs on that issue and fix it. 
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Old Labs (VS1-329-L12FZ)

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Bradley the Unlimited plans are in fact marketed solely as being de-prioritized not throttled -= but you're overlooking the fact that severed congestion can cause sub-par speeds as stated in the unlimited policy.

Remember Liberty plans are "marketed" as being 1 - 5 Mbps and .1 Mbps doesn't match that claim regardless of how you interpret it without accepting the fact that they are both throttled and de-prioritized.

Cool your jets, noob... individuals like me and VeteranSatUser are trying to get to the details and clarify in order to make an informed decision (not one based on emotion)

I have nothing against any of these new offerings, other than ViaSat's lack of full transparency on the "unlimited" plans regarding optimization and prioritization (and the impact of congestion on prioritization). Many of the complaints coming in aren;t about the plans themselves but rather the lack of transparency! In fact I like the plans for my situation, but just aren't enough to get me to switch at this time by becoming a "new" old customer.     
      
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Jim Eoff

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Careful... I once worked at a place there there were four of us Jims, and we had to cut back. :)
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Old Labs (VS1-329-L12FZ)

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Once again Exede Brad, the issue for existing customers being fixed is the inability to revert to Freedom as has typically been the case in the past? Or are you saying that even during extreme periods of congestion, unlimited plan users should see better speeds than those under similar conditions during Liberty Pass?
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Yeah, that won't cut it. Did Freedom Throttling get ahold of Unlimited plans accidentally? That's what it looks like - whoops.

Anyway, I'm happy with my Unlimited Silver so far. pretty much holding at 20-25 Mbps and down to 12-15 Mbps at peak times. If I hit that 150 GB, I will see how far off of that mine is then.
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Old Labs (VS1-329-L12FZ)

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Even during non-peak while still on Liberty Pass I get very reasonable speeds for what I do and can shift my usage to non-peak as needed .

For unlimited and my current needs on my beam I'd be paying an extra $100 per month after three months with this offer. My NRTC member organization doesn't charge a monthly lease (we paid for install up front and prepaid lifetime lease) and Liberty 12 with Free zone is $49.99.

So not a good value proposition in my case and for my specific needs - Bronze on the other hand would really get me thinking about the early switch but everybody's needs are clearly different.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Bev it's not the throttling causing low speeds on Liberty pass during peak periods - it's the de-prioritization as we spend too much time at the bottom of the queue Both come into play on Liberty and am solely trying to gauge the impact of de-prioritization during peak periods - I fully get the concept of congestion at any given point in time and am trying to determine whether there are different prioritization levels for different prioritized plans.

Specifically the plan is not being marketed as better than Liberty but only having the potential for being better based on beam utilization as I read the policy. I clearly understand that it will be better than Liberty during non-peak periods with the lack of any throttling.

Just trying to get a clean, consistent answer as a potential "new" customer - ViaSat is under no obligation to provide me with support as an existing wholesale customer (except through the NRTC support channel - don't even ask). 
(Edited)
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Brad, Viasat Employee

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Sorry for not clarifying. I think there were some on the unlimited plan that were slowed outside of peak hours unintentionally and that's being fixed at the moment.  As for the notion of Peak hours and if they've surpassed the 150GB on Unlimited and put on a lower priority that's still an aspect of the plan. I think Mr Shelton was seeing that particular issue. I believe we have a fix in right now. We sprayed some Raid on that bug
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Old Labs (VS1-329-L12FZ)

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Thank you, I was seeking clarification on two different questions introduced with only one answer given with no indication of which question was being answered ;)

Would you like one lump or two? Answer: Yes

You've now definitively answered one question and that's good enough for me since the other - whether existing customers can switch back to Freedom after switching to Unlimited is a moot one for me as an NRTC subscriber. My current option there are  shown in the screen capture above - become a "new" customer or stick with NRTC. For now I stick...
(Edited)
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Bradley

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Old Labs,

"am solely trying to gauge the impact of de-prioritization during peak periods"

How do you guage something that is constantly changing?  Data usage at any given time varies wildly.  Noob statement indeed.
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Yes OldLab. We could switch and we would be "new" ccustomers, getting the discount. The downside is a new modem, a new tria, a new 2 year agreement, and plans such as the Freedom (which was never offered to me), would no longer be available.

So I remain a NRTC subscriber on Exede but will be making the jump to Viasat at the latest when Viasat-2 comes online.
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Old Labs (VS1-329-L12FZ)

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Chill out Bradley, doesn't fell so good does it?

Yesterday you criticized an old hand and valuable resource around here for not understanding one of your questions. I returned the favor on his behalf ;)

You clearly haven't understood mine in either your original reply nor this followup.

Throttling is much different than equal de-prioritization during extreme congestion (does throttling impact de-prioritization). If ViaSat has a minimum acceptable for the Unlimitted Plans they should state it. But the policy is not written that way and is vague. 

Take some time to get to know the regular personalities around here before shooting from the hip... 

But let us know what happens when your reach the allowance during peak usage periods - I don't care about non-peak - and be sure to include your beam # since any results will vary by beam... 
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Everything Old Labs said is spot on. Until we have somebody on "Unlimited" go over 150GB and then try to run speed tests during primetime on a congested beam, we won't really know how the new plans perform.

And again, these plans are no more unlimited than the cell phone plans that say the same thing. You get x amount of priority data. After that, your speeds will go down. Just a question of how much depending on the beam and time of day.
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Old Labs (VS1-329-L12FZ)

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Let me try to explain by example since this is difficult to wrap one's head around.

Let's assume a peak congested period time frame - two responses are received simultaneously deep within the Exede physical infrastructure and the bandwidth/resources needed to support both is identical. One user is throttled and de-prioritized on a Liberty Plan while the other is simply de-prioritized on an Unlimited Plan - does the Unlimited Plan user enjoy a prioritization edge over the Liberty Plan user regardless of bandwidth requirement. Does the Unlimited Plan user get to cut in line of those in the queue already waiting and on Liberty Pass de-prioritization? Or is prioritization equitable for both plans? FIFO so to speak. Now do it at the speed of light ;)

What's really annoying me is trying to figure out where all of this excess bandwidth is coming from to support unlimited after years of being told ViaSat-1 couldn't support unlimited plans (regardless of interpretation) and all of this is more academic curiosity than anything else - but suspect I know the answer although it'll never be confirmed - it was there all along and was simply being managed for future growth - not that there's anything wrong with that!
(Edited)
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Bradley

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Yea.  It's pretty easy to see two peas in a pod.  Don't know what "how does it fell" mean though.  Typing error I suppose.  Try spell check.  Anyhow, I think both of you are somewhat knowledgeable, though you both tend to blast anyone and everyone with a bunch of jargon, but not really provide much insight. You both realize it will take at least several weeks to get a good feel for plan speed after primary data runs out, as measured across several different beams.  

Anyway, not to get in a measuring contest, but what you are asking is unknown by anyone here and Exede.  They are most likely in a "wait and see" mode.  Until more members come on board and begin using the plans, it will remain unknown how well the plans will work.  My guess is decreasingly well until ViaSat 2 comes online as subscribers upgrade plans.  That said speeds this month will probably be different come the end of January.  

I get it.  You both rule this forum and anyone new is stepping on your territory.  I pay full price for my service.  I'm not subsidized or complaining that particular plans aren't offered to me because I'm subsidized.  I'm excited that Exede is moving into the broadband arena (defined as 25Mbps but I won't link or give an FCC quote like you guys do).  That's why I decided to join up.  I want to see what others have to say, and feel like I'm in the loop.  Could care less how long you've trolled others.  
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Bev, Champion

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Bradley, we are not subsidized either. We pay full price, same as any other customer. We do what we can to help out here because we want to. Viasat does not compensate us for what we do, and, we are free to post what we like, so long as it doesn't violate the forum rules.

Some of us Champions, myself included have been very vocal when things go wrong. We have simply been customers long enough to have encountered most problems and, we know which avenue is best to fix a given problem. Some of the minor ones, we know how to DIY correct. We understand how satellite internet works, what is involved technology wise and, the logistics of it all.

Old Labs, as for that bandwidth - yep it isn't there, not really except for the fact that we are taking up the capacity of ex-customers. Remember, there has been a drop in residential customers over the last year or two. As for VS1 supporting unlimited, well sure with few enough customers, it can do it. Right now? Well probably not really but, Viasat needs to see the real world effect of unlimited before VS2 comes online so that they can tune it, determine how many subscribers can have each plan on each beam, etc...

All of the simulations, projections and algorithms in the world can't match it actually happening with real customer. One way to see it real world - get some unlimited plans out there, get people on them and, watch what happens over the next few months.

Yes, that means we will likely suffer periodically for being early adopters short term but, when VS2 comes online, all should be well again. Me, I'm happy to have Unlimited and, glad to test it out and use the dickens out of it.

By the way, FaceTime on iPhone 7 plus I OS 11 via wifi on the SB2+ modem works great. No stutter, no pause, good quality image, no noticeable lag, no dropped connection so, not bad at all.
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Old Labs (VS1-329-L12FZ)

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I believe Bradley was referring to the fact that VeteranSatUser and I are both NRTC subscribers - no we're not subsidized either and he's probably mistaking us for the BroadBand Stimulus Plan participants. NRTC subscribers pay full freight but have limited plan offerings, no ability for Exede Voice as well as some other administrative differences but the physical infrastructure for service is the same.

For those interested NRTC was one of the early investors in Wildblue - I wouldn't be with them except for the fact in my area Wildblue could only be obtained through NRTC - there wasn't a full dealer network available and my local NRTC "dealer" is some 95 miles away. Installation fees are left to the member organization's discretion. They also had some discretion on lan pricing for the lowest tier.

That's changed now that ViaSat has built out it's dealer network and local will really mean local on the next go round.

When Exede became available, I attempted to subscribe directly through ViaSat but it was declined. Much to their credit ViaSat didn't want to cannibalize their new partner's customer base and said I would have to wait for Exede plans to be offered by NRTC.

Hopefully this time around, I'll be able to insist or simply cancel and subscribe as a "new" direct customer after waiting, seeing and judging the best course of action and simply not tell them I'm an NRTC customer.

P.S. I'm glad to see these new plans and welcome them, switching is a logistical issue for we NRTC users but we're looking forward to ViaSat-2 so that our options can be expanded - it just makes little sense for use to switch and incur a new two year commitment until we wait and see. In the meantime we look forward to reports from the field...      
(Edited)
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Annie Clayton

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I was told by a rep that the speed for the mid plan (silver) was at least 25 mbp download and 3.0 upload speed, so if you have the gold I don't understand why you are at 20 mbp
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Bev, Champion

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Annie, the speed is UP TO 25Mbps, as stated in the customer agreement which you signed at install. For reference, that agreement can be found here: https://www.exede.com/documents/master/customer-agreement.pdf
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Brad, Viasat Employee

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Yeah basically any provider, any internet service will have "up to" on the speeds displayed and thats because a multitude of factors will affect your overall speed: Your equipment (like if your computer is outdated it may not hit that or if your 3rd party router is shoddy same thing), Congestion of the network  (busier times the speed will dip), weather (satellite signal could be affected), how many devices are connected (that speed is split so more devices the slower it goes) and so on. If it drops below an acceptable rate there could be a technical issue we'd want to look at.
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There is no way you are going to have guaranteed speeds at 25Mbps. Will you have that speed at times? Yes. Will you have that speed all the time? No way.
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Brandon Matthew Goodwin

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20mbps would be acceptable, but 1-2mbps out if the advertised 30mbps on the Unlimited Gold plan is kinda crushing the joy and excitement I was full of while upgrading my plan.
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Brad, Viasat Employee

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Hi Brandon please call us at 855-463-9333 if you're seeing that
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Bradley

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Agree. While it’s hard to control I’m sure, we really shouldn’t ever drop below 5-10 at even highly congested times. Beam is oversold if that’s the case. Not good.
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Brad, Viasat Employee

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If you're seeing that please call us at 855-463-9333
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computer1949

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Use open speed test Better than speedtest.net
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VeteranSatUser, Champion

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Testmy.net is the best speed test for satellite internet IMHO.
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Old Labs (VS1-329-L12FZ)

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I'm beginning to have my doubts about the accuracy of any of them after this one on testmy:



Surely just a fluke in the algorithm (and still prefer testmy) but others such as DSL Reports provide some additional info/detail (specifically dropped packets - useful in determining level of congestion or equipment flaw) despite my doubts about their speed claims.

Look closely at that graph above - I think Viasat may want to start recommending testmy - they could claim speeds of up to 2Gbps based on this. Maybe they could offer Unlimited Platinum or Titanium plans - 1080P or 4K respectively ;)

So take that HughesNet!

Yeah - a retest was more accurate... and more closely grouped around the minimum of the bogus test.

But then again, maybe for one brief shining moment I was the only one using my beam - 2Gpbs seems to be about the total bandwidth per beam - 140 Gbps spread over 72 beams... it was awesome while it lasted. I look forward to ViaSat-3, infinity and beyond...
(Edited)