Unlimited Bronze low speeds

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I'm getting 3.5-4.5 Mbps on the Unlimited Bronze, 11pm in Hawaii on a Sunday night.  I couldn't stream on Google Play... constantly buffering.  Switched to ethernet cable instead of WiFi and that helped.  My installer looked back at the records and says my data rates have been slow since March 6th.  It's late on a Sunday night, why am I not getting more like 8-10 Mpbs??  I'm using http://www.speedtest.net/.  Thanks.
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crystal3tech .

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Posted 3 months ago

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Old Labs

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Pretty much the norm for me in my neck of the woods on weekends until around 0200 or so. It largely depends on how heavily loaded your spot beam is. On heavily loaded beams, subscribers eventually shift their usage patterns such that the term "peak hours"  is often unrelated to the actual time of day. In Hawaii you're covered by only one spot beam, it's on Viasat-1 if not mistaken and likely "oversold" - but really, many subscribers here would be overjoyed even with those "speeds". Tim Spake might even break into his happy dance ;)

Viasat-2 isn't coming to a roof top near you to offer any relief, there's a major obstacle in the line of sight even if atop a mountain  - the Pacific Ocean (talk about your rain fade).

Right now, 6:40 AM on the east coast, speeds are rocking out at 14.4 Mbps on a 12 Mbps plan - I fully expect they' start to deteriorate around 11:00 AM when all the young night owls start crawling out of bed now that school's out for summer.   

If using the Viasat WiFi modem, however, the question for you might be how much different are "speeds" taken back to back on a wired connection (Ethernet) vs. WiFi? If significant, using your own reputable WiFi router may offer some relief.          
(Edited)
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Jim16

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crystal3tech .

Your streaming speed is capped at probably less than 1 mbs anyway on the Bronze plan.  ( I hope you knew this) 

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crystal3tech .

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Thanks for the info, Old Labs.  Bypassing the WiFi did help some.  Fyi, Silver is no longer offered here.  Sad because I was trying out Bronze with the thought of upgrading if I needed to.  Bronze is supposed to be able to do 360p, but apparently not via the modem's WiFi. 
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Try your own router.
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crystal3tech .

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My installer says, there is "a new satellite being launched in 2019 called Viasat-3 which is for the Pacific area".
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Old Labs

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As VeteranSatUser noted, using a better router may yield better performance - lots of complaints here about the WiFi capabilities of the Exede WiFi modem. No real consistency has emerged between those having problems and those not having problems with it - some work apparently, others not so much.

Many of us on the mainland were hoping for better service with Viasat-2 but it hasn't come to pass just yet and for many it may never until Viasat-3 - a lot of hopes were dashed. My best advice live in the here and now ;)

ViaSat-3

The ViaSat-3 ultra-high capacity satellite platform is comprised of three ViaSat-3 class satellites and ground network infrastructure. The first two satellites will focus on the Americas and Europe, Middle East and Africa (EMEA). A third satellite system is planned for the Asia-Pacific region, completing global service coverage.

Last I heard launches were starting in 2019 through 2021 - Asia-Pacific appears to be on the tail end of Viasat's global conquest and game of Risk... give me the dice I'm going for Kamchatka as I mass my armies in Yakutsk.  

I guess you're probably limited to the Liberty Plans now (if even that). If so, there's alot of debate here about whether Liberty is a better option than "Unlimited" given that you have a free zone as well as more control over the video streaming with the ability to turn off the "video data extender". I suppose the decision would rest with how adept you are at managing data and whether you can time-shift into non-peak usage periods.     
 
(Edited)
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crystal3tech .

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I tried streaming on Sling.com to watch World Cup soccer last night late... no workie... buffering.  This was w/ the ethernet cable.
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Yea. During primetime, and at other times, I have not successfully been able to stream sports live.

The fact that your bronze plan will really crank down your resolution thriugh throttling certain doesn't help.

Another thing you could try, no guarantees. Is run through a VPN and try to stream that way. That will bypass the video throttling and maybe it will stream better. Worth a shot.
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crystal3tech .

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Today ~11:00am Hawaii time... can't even stream a YouTube video at 360p without buffering, using ethernet cable.  I am going to call Viasat to set up a service call.
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Try running through a VPN and see if that makes a difference. I am wondering if you are hitting an issue with the video resolution downgrader but your system is running fine.  I am betting a service call will resolve nothing for you. 

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crystal3tech .

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I talked to Viasat tech support and the tech "reset the web accelerator" (WTF), and after that my speed shot up to 14Mbps.  Now YouTube is streaming at 360p w/out buffering.  I am getting buffering w/ tv.youtube.com at 360p.  It's not looking good for viewing World Cup games!
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Do you have YouTube set to automatic?
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Chilli Joshua Kuehn Fletcher

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I have found if you use the free vpn better net you can watch 480p on youtube on bronze but yea bronze is slow almost as slow as the libery plane with 2 times the
 price Here is my speed test on bronze at 4pm
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crystal3tech .

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I watched YouTube TV for the World Cup Final using a proxy server in Honolulu (that city is some kinda hub for YouTube TV).  We were very surprised to stream the whole game at 480p with no buffering (Bronze plan).  This was using ethernet cable, not modem's WiFi. 
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Those speeds are pretty good!

The buffering problem might be related to something else, such as the wifi connection or a problem related to the video resolution downgrader.
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Old Labs

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See... even VeteranSatUser would break into his happy dance for those speeds... he's excited just thinking about them:



 
(Edited)
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One thing that is a certainty. Nobody in Hawaii is going to get relief from Viasat-2!
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Old Labs

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All things considered and if I were in Hawaii, I personally wouldn't care about Al Gore's Amazing Internet - I'd be diving.
(Edited)
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J&J

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Could Hawaii have been better served by ViaSat using a WiSP system similar to what's happening in Mexico?  They certainly have the backhaul source to do it in Hawaii.  ViaSat claims to be quite proficient in WiFi but their consumer modems make that appear questionable.