Unlimited 150GB plan after data usage, slow all day long!

  • 3
  • Question
  • Updated 2 years ago
  • Acknowledged
After I use my data of 150GB monthly I see my speeds drop to about 256k-512k all day long, even at 2am. I thought after you use your data you would be just slower during "peak" hours?
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes

Posted 2 years ago

  • 3
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3210 Posts
  • 2065 Reply Likes
"peak" hours vary widely on each beam. Some highly congested beams will be very slow after you use your priority data most of the time. Midnight to 5 a.m. is normally the time that many with older plans with the free zone are downloading videos, movies and large files for game updates.

After you use your 150 GB on an unlimited plan, you are de-prioritized, in other words, your requests are stuck at the back of the request line until the traffic slows down.
Photo of johnny c

johnny c

  • 379 Posts
  • 161 Reply Likes
I think they call it prioritizing, so once you use it, you get behind everybody else that still has data available in their plan.  You are unlimited but at a much slower speed.  I don't think i have been slowed to less than 1.5 Mbps.   But it is unlimited.  I have 3 days left in my data period, used 90 of 150 and that is with downloading and recording at least 3 seasons of the Sopranos.  I'll probably try to download the remaining episodes before the first.

I find that you still have to manage your data, albeit you have much more, I plan on my unlimited plan actually being a150 plan.   I teach on the internet and I have to insure i have reasonable speeds, 2.5 Mbps will do it and I can normally count on at least that.

V2 operational in a few days, things should improve, at least in the short term.
(Edited)
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
Seems like it's very much a gimmick to call it unlimited when they're slowing you down that much after you go over your usage. I can understand it not being fast during daylight hours but at 2 a.m. for you to still be getting a little bit over dial-up is ridiculous.

I'm basically stuck just checking emails. I can't even load up eBay because each page takes like 4 minutes to load
(Edited)
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3208 Posts
  • 2065 Reply Likes
Anthony, Viasat2 will be coming online within a month, and that is going to reduce any congestion on the current beams as people switch to the new satellite. You will most likely find that after Viasat2 starts to absorb the customer base, you will not see any slowdowns even during prime times. In my beam, speeds seldom drop below 8 Mbps during prime time, ut I know that I am in a beam with minimum congestion. Please be patient, you will be rewarded with decent speeds even after you go over that 150 GB number in a month or two.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
It is unlimited Data, not speed.  It is standard practice now with everyone's "unlimited" plans.  We all will have to except it and be glad they don't automatically charge you for overages like everybody use to.  I think the big picture everyone is missing is the 150gig data allowance on a satellite internet service. Unheard of a short while ago.  People complained about 12gig data and they are now complaining about 150gig data.  
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3177 Reply Likes
You get "unlimited" on Crapnet for a whopping 10GB before you get deprioritized.  Be thankful you get "unlimited" on Viasat for 15 times that amount. 
Photo of James

James

  • 333 Posts
  • 52 Reply Likes
be glad to get screwed over and lied to Jim says lmfao, att is unlimited to in that case, they don't charge overages and my internet is fast all month and always have plenty data left.for way less than exede is costing, they could give people 2 tb of data and at dialup speeds it does not good, even with data ticking away with the Ethernet cable unplugged. my faith in "champions" are beginning to go away, instead of trying to help people they just belittle people and tell them how lucky they are to be getting screwed.
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
AT&T's Unlimited Choice Plan delivers less. Less speed and less features for more money. If that sounds like a ripoff to you, you're right. Here's exactly why AT&TUnlimited Choice plan is an expensive bad idea.


About AT&T Unlimited Plus and AT&T Unlimited Choice plans

AT&T Unlimited PlusSM and AT&T Unlimited ChoiceSM plans1 are available for a single line and multi-line family plan. After 22GB of data usage, AT&T may slow speeds. Additional usage, speed, and other restrictions apply.

10GB/line /mo. Mobile Hotspot

(After 10GB, hotspot speed slowed to a max of 128Kbps.)

Video streaming
The AT&T Unlimited Plus plan includes Stream Saver feature which allows you to stream higher-definition video at standard-definition quality (about 480p). 

On AT&T Unlimited PlusSM, the plan includes Stream Saver plus you get 10GB per line of a Mobile Hotspot. After 10GB, the hotspot speed is slowed to 128 Kbps. On the AT&T Unlimited ChoiceSM, data speeds are limited to a max of 3Mbps. For content we can identify as video, streaming is limited to 1.5Mbps.

AT&T says current subscribers will be able to switch to the new plans. Here's the rundown: The first new plan, AT&T Unlimited Plus, starts at $90 a month for a single line. Two lines cost $145 a month

AT&T's definition of Unlimited Data means that after you use 22 GB in a single month, your service can be slowed down if you're in a congested area. 

You can add a tablet or connected car to your AT&T Unlimited plan for the standard $20 monthly fee or through the AT&T 1GB Tablet plan. This plan offers 1GB of data for your tablet for $10 per month, with overages at $15 per Gigabyte. You can add a wearable (Timex wearables are not eligible) to your plan for $10 a month. You can also add a feature phone or messaging phone to your account for $20 per month.
(Edited)
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
 
Wow...  Ummm... I guess that's telling it like it is.  AT&T charges per device??? Viasat doesn't.  

James....  Go get that bargain at AT&T !!!  What on earth are you doing here?
 
Photo of James

James

  • 333 Posts
  • 52 Reply Likes
I use 5 devices and they don't charge for each device? they cant charge me for something hooked to MY ROUTER lol so techinally only 1 device is hooked to their service
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
 
But can you take your router downtown where each device is otherwise on it's own?
 
Photo of James

James

  • 333 Posts
  • 52 Reply Likes
actually yea my phone can be used as a personal hotspot
Photo of Grumpyoldman

Grumpyoldman

  • 234 Posts
  • 88 Reply Likes
Not a champion: My beam all weekend (Fri nite - Sunday around 2am is peak period) I am on this plan and 256k is about what you will get long term except at "off peak" during the week. And 256K is more than enough for me to surf with little annoyance and get e-mail. When I was on the freedom 150 plan you were throttled so much you couldn't get on line at times. You can't be a pig with your data and expect to have fast speeds all month. And you know why your speeds are low is because of people like me who don't suck up all their priority data in the first 3 weeks. So a speed problem can be 2 fold, 1 you used all your data quickly enough that it becomes tiresome and/or congestion on the beam.

@James
I use 5 devices and they don't charge for each device? they cant charge me for something hooked to MY ROUTER lol so techinally only 1 device is hooked to their service
You may have 1 or 1 million devices, if it consumes or produces network data, technically they can and will charge you for it. (and you notice I'm not laughing).
Photo of James Paramore

James Paramore

  • 187 Posts
  • 61 Reply Likes
You have used 150BGB of data, you should expect your speeds to slow. If I could get a Unlimited 150 plan I'm sure I would not use all the data. I barely use 25 on my Liberty plan. 
Photo of James

James

  • 333 Posts
  • 52 Reply Likes
100 percent sure you would even with your modem cord out of the back :) try it
Photo of James Paramore

James Paramore

  • 187 Posts
  • 61 Reply Likes
You would be 100% wrong.
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
I can understand being throttled but I just got this service 3 months ago and seeing how bad it is after 150GB is pretty ridiculous. It's understandable if it's more like 4-8mbps after your limit but at my current speeds until next month it's "technically" usable just like it's called "unlimited".

Let's also not forget about the fact that it says in the service that after I go over my limit I'll be throttled during peak hours, however since I went over my limit 2 days ago I haven't noticed any point in time throughout the day or night that it's anything more than about 512k.


No difference then selling a Corvette and then the buyer seeing I put in a 4-cylinder engine in it, well it's still a Corvette though...geeze
(Edited)
Photo of Jim16

Jim16

  • 2453 Posts
  • 2183 Reply Likes
Nothing can be done until the congestion is taken care of.  That is the only answer you are going to get.  Beams are congested for a reason, and you can search on here and see why yourself.  It will get better and probably pretty soon.
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
I can completely understand that and I'm a pretty reasonable person however this is how it should have been written...

"After your monthly usage you will be de-prioritized during peak hours. However as of right now it is congested 24/7 until we can figure it out so your speeds will be slow all the time"
(Edited)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4367 Reply Likes
The problem is similar to when classic plans offered a 12:00 AM to 5:00 AM "free zone" - people figured out how to leverage those non-peak hours in an unattended fashion (some still do) causing them to become peak usage periods and speeds went into the toilet during ther free zones but hey it was free - similarly others are using the Liberty 0300 - 0600 free zone period in unattended fashion further extending peak hours and I wouldn't be surprised if those on unlimted plans are shifting unattended usage into the daytime hours. Viasat-1 is tapped out at least for now. Peak usage periods are now more unpredicatble than ever.

And then you've got guys like Poor White Trash downloading terabytes on a Liberty 12 Pass during day hours with PlayOn - probably the smartest guy here in that regard.

Just like Jurassic Park, there was lot's of oohs and aahs when unlimited plans were introduced - we've now reach the running and screaming phase - relief is on the way then the cycle repeats and we go round one more time.
(Edited)
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
 
Anthony this is satellite internet, not a trunk-line connection to Comcast.  

Viasat is, and always has, tried to do the best possible for their customers.  Things totally beyond their control have contributed to the present-day congestion on Viasat-1.  People that understand the enormous task of delivering the Internet to us out-of-towner's appreciate what the technology is and it's limitations.  I get guest here that are amazed that I have "The Internet" way out where I live.  I point to the dish and tell them that little dish does it.  Then they use the Internet here and wonder why it's only about 12Mbps.  Then they say stupid things like "Well since it's from satellite, you should get 100Mbps or even more."  I just have to wonder where people get their expectations from.

Now I'm seeing people come here griping about their speed slowing down after 150GB.  Again, I just have to wonder where people get their expectations from, and what on earth are they doing to use that much data.  I have a visitor right now that thinks although I have DirectTV and Dish Network both at my guest house adjacent to my home, the Internet has better programming and they want to stream movies nearly day and night.  I turned on the so-called video optimizer so they only get 480P on my Internet and what a surprise... suddenly Internet shows suck and they're watching TV on Dish Network.  I tell them that the Internet out here ain't so bad considering where I live.

For you, Viasat DID sell you a Corvette, but you keep running it out of gas.  The supply truck has to service more people than just you.  If you say you have a wife and 4 kids all streaming and 150GB just doesn't go far enough, my words will be YOU need to set limits and establish boundaries in your home about what the Internet limitations are and their limits on what they do with it. I call using over 150GB "out of control."

I use the Internet a lot but it is not my only form of entertainment.  I said a few days ago that I feel I beat up on Viasat pretty bad with my use but when I see people burning through 150GB in just 4 weeks, I'm at a loss for words on how that is even possible.  Here's my use for this month so far... and an 18 minute Viasat video that shows some insight into the inner-workings and attitudes at Viasat.....


Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
Unfortunately I can't watch the video, I'm being throttled remember
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
  

You data "blood-letting" caused that but someday you might give the video a look before you run yourself out of data.
 
Photo of James

James

  • 333 Posts
  • 52 Reply Likes
if it is truly congestion why they still selling service?
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
  

For the same reason they sold to you...  Any Internet is better than NO Internet and the congestion thing won't always be here, actually, in a matter of weeks, or even less, Viasat-2 will be taking on the load.  When big government users are switched over, we will see speeds here on VS-1 increase like never before.  Start thinking.. "Now what can I possible complain about then???"   I'm sure you and many others will think up something.
 
(Edited)
Photo of James

James

  • 333 Posts
  • 52 Reply Likes
most likely it will be the data disappearing still, that so called "networks operations" don't know how to stop playing with things.
Photo of Brad

Brad, Viasat Employee

  • 3542 Posts
  • 1327 Reply Likes
This is largely based on beam and how busy the network is. Once you go over 150GB it's likely you'll see a slowdown as needed to support the network. However we are on the brink of releasing Viasat 2 and that will start to see a shared workload which in turn will likely see less of a need to slow after 150GB. It won't be overnight but it will build to it. With that said outside of peak hours if you're not within a reasonable speed I'd strongly encourage calling us at 855-463-9333 so we can see if something else is causing the issue.

And just to rule out everything and to confirm you DO have the WiFi modem right? I know a few folks upgraded and thought they were already on the plan but it didn't go into affect until after the modem arrives. 
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
Yes, I am on the wifi router however any testing did I do was on my desktop that's hard-wired
Photo of Brad

Brad, Viasat Employee

  • 3542 Posts
  • 1327 Reply Likes
gotcha. We've had a lot of people jump on the Unlimited plan when it was first offered and some folks waiting on the modem already thought they were on unlimited so I wanted to rule that out completely. 

So it SHOULD only be during peak hours (5pm-12am that the slowdown happens) it might happen after midnight as well just due to the night owls but the afternoon you should be relatively OK on speeds until you're reset. I'd highly recommend calling us if that's not the case. 
Photo of Stephen Rice

Stephen Rice, Champion

  • 2840 Posts
  • 1473 Reply Likes
I leave my Playon server running nearly nonstop Monday - Friday from 1am to 4pm. That's 15 hours of video streaming a day. On Saturday morning and Sunday morning I only let the server record from 1am to 8am.

If weather is bad or there is more congestion than normal (holiday slowdown or snow days) I might spend less time recording or pause the server completely.

With my automated system I usually record 200 to 300 gb a month.

I actually recored a bit less this month due to weather and running out of things I want to watch. My billing cycle starts on the 4th and I'm currently at 105 gb.

Most people don't go through the trouble to build a server to time shift video for viewing during prime time.

It boggles my mind that someone could come even near 150 gb of data use without an automated system for downloading video. You would have to watch at least eight hours of Netflix a day to reach 150 gb.
Photo of steve heller

steve heller

  • 107 Posts
  • 23 Reply Likes
Some people download very large files, e.g., Windows installation ISOs, which at 5 GB or so apiece can use up a fair amount of data.

Another example is an offline installer for Visual Studio 2017, which can use nearly of 50 GB(!) for each new version.

So it's not just Netflix bingers.
(Edited)
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
Here is something interesting. On Friday around 2pm is when I ran out of my data and it was pretty noticeable that it happened since both me and my wife are on the computer and we notice everything running horribly slow so I immediately checked our data and that's when I saw that I just hit the 150GB mark, ever since then I was checking the download speed periodically through the day and night when I get up in the middle of the night on Friday and Saturday. It was always between 256k-512k.

However last night at midnight I was actually on the computer and immediately noticed that web pages were pulling up quicker so I did a download speed, it was at 15Mbps. I went to bed around 1am and it was still running perfectly fine. I woke up this morning to see speeds being anywhere between 12Mbps and 20Mbps. It just so happens I was on the computer when it hit midnight and you're going to tell me that's a huge coincidence that right at midnight on Sunday night everything is working fine now even with me going over my data. Definitely seems to me like they are capping people that go over their data starting on Friday and ending at Sunday midnight. I can understand that I will not get these speeds when it's congested but there's a difference between slowing your speed when it's congested and capping your speed no matter what which is what they were doing
(Edited)
Photo of Michael McDowell

Michael McDowell

  • 660 Posts
  • 247 Reply Likes
OK. Have I got this right? You are over your data cap.  Your internet was slow over the weekend. You are still over your data cap. Your internet is working fine now. You are still over your data cap. You are complaining because you are over your data cap and your internet is working fine!
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
Some people on here are such morons, it has nothing to do with it running fine now it has to do with them capping your speed even when it's not congested. Did I really need to spell it out for you, I thought my last reply pretty much told the whole story
(Edited)
Photo of Michael McDowell

Michael McDowell

  • 660 Posts
  • 247 Reply Likes
Respectfully, how do you know when the system is congested? Are you in a better position to judge that than Viasat?
Photo of Anthony

Anthony

  • 27 Posts
  • 24 Reply Likes
You can't be serious, like I said, one of the biggest coincidence. Some people must really be huge fanboys to not see this, or just not want to admit what they are doing
Photo of Michael McDowell

Michael McDowell

  • 660 Posts
  • 247 Reply Likes
It may be that that is how Viasat manages congestion. You are over your data cap. Deal with it!
Photo of Stephen Rice

Stephen Rice, Champion

  • 2840 Posts
  • 1473 Reply Likes
You think there isn't any conjestion during the weekend?  There is a reason I don't let my Playon server record video during the day on Saturday and Sunday.
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
  
@  Poor White Trash,
 
Let's see if I can guess the reason you don't run your PlayOn server during Saturday or Sunday....  In order of probability:

#1:  You have basic consideration for others sharing the same limited resource that is stretched to the max on weekends, so you're not into making a bad situation worse,  it's a matter of "one person can make a difference."  Too bad everybody doing massive downloads doesn't think the same.

#2:  It runs slow and might not finish the job by Monday.

#3:  You aren't home on weekends so that's that.

How'd I do?
 
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
  
@  Poor White Trash,
 
Let's see if I can guess the reason you don't run your PlayOn server during Saturday or Sunday....  In order of probability:

#1:  You have basic consideration for others sharing the same limited resource that is stretched to the max on weekends, so you're not into making a bad situation worse,  it's a matter of "one person can make a difference."  Too bad everybody doing massive downloads doesn't think the same.

#2:  It runs slow and might not finish the job by Monday.

#3:  You aren't home on weekends so that's that.

How'd I do?
 
Photo of Stephen Rice

Stephen Rice, Champion

  • 2840 Posts
  • 1473 Reply Likes
It's a combination of 1 and 2. Speeds are actually pretty decent during the day on weekends but do occasionally drop.

3 doesn't matter. It's an automated server. I don't have to be home for it to operate.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4281 Posts
  • 4367 Reply Likes
Give him a different answer for the second post ;)
Photo of J&J

J&J

  • 1788 Posts
  • 1084 Reply Likes
 
Stupid double-post>  Grrr....

I'm seeing a pattern on my double-post problem.  It seems to happen when the post I'm following doesn't show up correctly, such as in the picture below where 'Poor White Trash' doesn't'  load quite right even after page refreshes.  Something for GetSatisfaction to look into.