Unlimited

  • 2
  • Question
  • Updated 4 months ago
  • Answered
I was told on September the 28th Exede will be offering Unlimited in my area on beam 329 we just got the Freedom 150gb a month back is this true about the 28th?
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Viasat Tech

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Posted 1 year ago

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Mr.Anderson

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I'll believe it when I see it!   1995 called Exede, and they want their internet speeds back.  I was offered the 150gb plan a while back but has since disappeared, however but I chose to stay with my late night free zone to not deal with new problems
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johnny c

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Good morning Terri, have you used all of your priority data?

If not then you have a software/hardware issue.   I think earlier your stated after a service call your speeds did increase.  Did they until you used your Pri data?

If you are using a lot of data for some unknown reason then examine your password on your router, (change it), any house smart devices, security cameras etc these items can use a lot of data.
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Terri Sisson

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Thanks, Johnny.  They did increase for a day or two.  Now back to below 1 Mbps at most times during the day.  I checked with viasat.  There is only one device connected - my laptop.  I have changed my password.  Looking at reviews from other customers, this is a common problem (data usage that does not seem valid).  Not sure what to do. 
 
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GabeU, Champion

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Terri,

What I suggest is, on a day, or at least a part of the day, in which you don't have to use the net for anything, or at least can refrain from it for a number of hours, disable the WiFi in the modem and disconnect any LAN connected devices.  After a number of hours, reconnect and check to see if any data was used.  
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GabeU, Champion

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Terri,

What I suggest is, on a day, or at least a part of the day, in which you don't have to use the net for anything, or at least can refrain from it for a number of hours, disable the WiFi in the modem and disconnect any LAN connected devices.  After a number of hours, reconnect and check to see if any data was used.  
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johnny c

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Good morning Terri,

Post your Modem status numbers maybe someone here can provide some assistance..


Rx Power -25.3 dBm

Rx SNR 8.8 dB

ODU Telemetry status Active Cable Resistance 3.5 Ohm

Cable Attenuation 9.9 dB

The above are mine, i'm not saying they are good but i get pretty good reliable service.  My dish is on a pole and I have about 140 feet of cable from the dish to the modem, not ideal but it works and the dish is where i want it, next to my Directv pole, :)

You may have a cable issue with a connection, modem issue etc., but with the numbers someone might help shed some light, good luck.


My numbers above just gave these results at 10:20 AM

24.65 down 4.65 up,

during prime time i am 1 to 3 down and Fast.Com 860 to 1.1.
(Edited)
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Spinninghorse, Champion

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Can I ask who told you there would be unlimited on the 28th, let alone unlimited? Wouldn't that be sweet.
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Viasat Tech

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I'm a tech the office let us know about promos before they hit I was told 3 weeks before we got the freedom 150 on beam 329 and we did! I just want to see if an actual csr will confirm if not I will reply back the 28th with a update
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Andy Schack

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I know a couple dealers up in the 329 area and they can't sell anything right now on either sat. 

Andy aka former Champion
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Mohammad Hussein al-Baghdadi

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Andy,
 Don't let your loss of Champion status bother you. We respect you more now.
A lot of people just ignore Champion posts because they suspect their posts are inspired by Viasat and their marketing department.
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Spinninghorse, Champion

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I just checked and new customers in my zip (Beam 329) have available Unlimited Gold 50 Mbps ($150) and my understanding is that would be on the small beam on VS2?  As an existing customer, my option is Liberty 12 Mbps plans. 
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Old Labs (VS1-329-L12FZ)

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Yes that would be Viasat-2 (unknown beam number at this time).
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Mr.Anderson

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and just like that, a 10 month old thread is brought back to life
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Brad, Viasat Employee

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Probably a test for ViaSat 2 to see if we can offer the same widely when the plans release in a few months. I unfortunately don't have a lot of details this morning to offer more specifics but I will give the same advice I gave people when Freedom was popping up.....if you see it pounce on it!!! For the others, keep an eye peeled! 
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Brad, Viasat Employee

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Confirmed. We are testing a few areas to hopefully finalize some plan options. 
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Spinninghorse, Champion

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I have to be honest - I'm holding my breath...
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Sheri Faith

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I upgraded to the Libery 25/25 a month ago and am still getting under 6 for download speeds so don't hold your breath as you may suffocate to death waiting.
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Viasat Tech

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something most don’t understand is everyone’s beam is different just because you get that speed doesn’t mean every sub with the same package will it depends on traffic on ur subscribed beam a lot of people i run into complain about there speeds based on what a speed testing site has given them. my netflix streams in HD at 3mb down..
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VeteranSatUser, Champion

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Very true. It is all about your beam. Some beams run with great speeds because there is not that traffic on them. But if you have a beam that gets hammered with traffic, your speeds won't be that great.
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Diana, Viasat Employee

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Sheri, please send an email to exedelistens@viasat.com. We'd be happy to work with you to determine what is causing your slow speeds.  
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Andy Schack

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New data plan roll out has been postponed a few days. No ETA but was told it would be pretty soon....had some IT issues to work out. I brought up a few potential problems to my ASM, perhaps they are addressing those very issues.

Andy
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VeteranSatUser, Champion

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Better to get it right. I know they are juggling a lot of balls right now. They are trying to get more plan options out there to generate more income, but then they haves brand new system to get online in six months or so. Lots of work to keep the engineers busy :)
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Spinninghorse, Champion

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I am certainly glad I didn't hold my breathe for the unlimited plans. Now there are crickets.
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johnny c

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We have one foot on earth and the other in cyber space, therefore we are sometimes a little slow as we continually shift, transition from one to the other.

I ordered the family all new Iphone 8 pluses, the Verizon guy told me they were all in stock and would ship by Tuesday, by the time he finished his processing the space grey must have been sold out.  My family all got their silver, rose gold etc, but i didn't get my space grey, still back-ordered.

That's life, Exede plans are available and when they hit their limit they are taken down from availability and you have to keep what you've got until the resources are again available to allow you to move up to a different plan.

As stated above, when you see it available jump on it, because there is whole world out there interacting at the speed of light and if you don't move fast enough it may not be available again for some time.
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Stephen Rice, Champion

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Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.
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SonyaA

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Seen new plans in this area but I am on the 150gb freedom plan now I don’t see any benefits in upgrading other then if you go over your 150gb which we don’t. And until the new
satellite gets active I don’t see any faster speeds then what I am getting since I am on the 25 speed plan
(Edited)
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Mr.Anderson

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This is what I see
Unlimited Bronze 12 Mbps
  • How Fast

    12
    Mbps

  • How Much
    UNLIMITED


    GB/mo.


  • Video Streaming at small screen quality, optimized for
    360p

  • Bonus Features:

    After 150GB of data usage, we may prioritize your data behind other customers during network congestion.
    Integrated dual-band WiFi Router (802.11 a/b/g/n)
    Integrated Exede Voice adapter (phone service optional)

$70.00/mo.



Unlimited Silver 25 Mbps
  • How Fast

    25
    Mbps

  • How Much
    UNLIMITED


    GB/mo.


  • Video Streaming at DVD quality, optimized for
    480p

  • Bonus Features:

    After 150GB of data usage, we may prioritize your data behind other customers during network congestion.
    Integrated dual-band WiFi Router (802.11 a/b/g/n)
    Integrated Exede Voice adapter (phone service optional)

$100.00/mo.



Unlimited Gold 30 Mbps
  • How Fast

    30
    Mbps

  • How Much
    UNLIMITED


    GB/mo.


  • Video Streaming at HD quality, optimized for
    720p

  • Bonus Features:

    After 150GB of data usage, we may prioritize your data behind other customers during network congestion.
    Integrated dual-band WiFi Router (802.11 a/b/g/n)
    Integrated Exede Voice adapter (phone service optional)

$150.00/mo.
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Diantha

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I have the unlimited silver. We stream a lot, all in standard def. After we hit the 150gb for the month, they slow us down. Way down. Not just during peak hours as they claim. Netflix becomes unwatchable. Buffering is all we get on youtube and the spinning red circle is all we get on Netflix.
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Terri Sisson

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My Unlimited Silver is capped at 60.  I pay the same amount.  That sucks. 
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jacob womack

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My experience in the first 2 days I've had unlimited gold is crap!!! Up to 50 mbps, now I understand it wont be 50 mbps always but in the first two days it ranges between 8-10 mbps. I feel like I was suckered into this 50 mbps plan when in reality its the same as the 12 mbps. And to call customer service is a joke because they tell me its a problem on my end. Thats funny because I just moved and at the last house I used the same equipment for streaming but had xfinity and my speeds were 120 mbps on the 100 mbps plan. I will defiantly be letting people know not to use viasat
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VeteranSatUser, Champion

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You are going from cable to satellite internet? Yea. That's a tough transition.
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Andy Schack

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Very true. When someone moves into our area and they inquire about internet I make SURE they know that they have moved into an area with very limited internet options. Our taxes are low and crime even lower......you can't have it all. 

Andy
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steve heller

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I just switched to the silver "unlimited" plan, which still has 3x the data of my previous 50 GB plan.

This is going to save me quite a bit of money over having two different services, the 50 GB Exede plan and a 75 GB hotspot ($125/month for the latter).
(Edited)
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Mr.Anderson

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Gwalk900, Champion

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A good thing too!

A $70-150 per month residential plans does not pay for the cost of ViaSat-2 ($625 million) or the $104 million in launch costs. Remember too that the satellite has an expected lifespan of about 15 years before it must be replaced.

To the above we also have to add in the costs of Gateways and the NOC's.

Residential plans just won't pay the costs.