Problem with data meter

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  • Problem
  • Updated 4 years ago
  • (Edited)
My data meter has been reset back to wasn't supposed to do that for another 6 days. Which is says underneath the data meter. I haven't been  charged but I am hoping that this does not add another week to my monthly allotment.  Has this happened to anyone else?
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Dawn Haggard

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Posted 4 years ago

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Sue Audette

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My meter was at 4.8 on the 1st of the month but then reset to zero a few days ago, not sure exactly when.  It shouldn't have reset until the 19th of this month.  I knew that it was a mistake and assumed that it would be corrected when it got noticed.  Today it is at 3.0.  Don't know what is going on.  I assume my usage should be 7.8.  Sure don't want to get charged more since it was a mistake and not under my control.
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Dawn Haggard

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That's what I am worried about. I don't want another week added to my monthly allotment because of something that is not my fault.
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Diana, Viasat Employee

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Hi Dawn,  I would love to take a look at your account to review your data.  Please send an email to with your account and contact information.  We will not bill you for any extra data, so no need to worry about that. 
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Calvin Clark

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I had the same thing happen to me a couple months ago...usage reset the day before it was supposed to. I used probably 2 gb that day, but usage reset on it's normal day, so pretty much got a free pass of sorts. Still it would be a good idea to contact Exede and let them know what's going on just to be on the safe side.
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It's not unique.  It has happened to me several times.  The first time I was afraid to use the "extra" data that was there, but an email exchange with an Exede moderator said to enjoy.  So, I guess occasionally your data count gets nuked.  Enjoy the extra.  My observation has been that your billing date and data refresh date will remain the same.
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Brian Shackelford

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Sometimes they are working on the system or for one reason or another turn off the metering.  Now, just because it says 0 used and doesn't go up doesn't mean it still isn't tracking it somewhere.  For now, enjoy.