Problem with data meter

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  • Problem
  • Updated 3 years ago
  • (Edited)
My data meter has been reset back to 0..it wasn't supposed to do that for another 6 days. Which is says underneath the data meter. I haven't been  charged but I am hoping that this does not add another week to my monthly allotment.  Has this happened to anyone else?
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Dawn Haggard

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Posted 3 years ago

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Sue Audette

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My meter was at 4.8 on the 1st of the month but then reset to zero a few days ago, not sure exactly when.  It shouldn't have reset until the 19th of this month.  I knew that it was a mistake and assumed that it would be corrected when it got noticed.  Today it is at 3.0.  Don't know what is going on.  I assume my usage should be 7.8.  Sure don't want to get charged more since it was a mistake and not under my control.
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Dawn Haggard

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That's what I am worried about. I don't want another week added to my monthly allotment because of something that is not my fault.
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Diana, Viasat Employee

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Hi Dawn,  I would love to take a look at your account to review your data.  Please send an email to exedelistens@viasat.com with your account and contact information.  We will not bill you for any extra data, so no need to worry about that. 
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Calvin Clark

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I had the same thing happen to me a couple months ago...usage reset the day before it was supposed to. I used probably 2 gb that day, but usage reset on it's normal day, so pretty much got a free pass of sorts. Still it would be a good idea to contact Exede and let them know what's going on just to be on the safe side.
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JEP

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It's not unique.  It has happened to me several times.  The first time I was afraid to use the "extra" data that was there, but an email exchange with an Exede moderator said to enjoy.  So, I guess occasionally your data count gets nuked.  Enjoy the extra.  My observation has been that your billing date and data refresh date will remain the same.
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Brian Shackelford

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Sometimes they are working on the system or for one reason or another turn off the metering.  Now, just because it says 0 used and doesn't go up doesn't mean it still isn't tracking it somewhere.  For now, enjoy.