Unhappy with Satellite Internet

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  • Updated 1 year ago
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  • (Edited)
If you haven't already, peruse through the posts on data problems and you'll easily see where I'm coming from. Satellite internet is kind-of like an STD, you're not really worried about it until you get it and then you realize you're stuck with it or it's going to cost a lot of money to deal with it. Just like the family the controls ViaSat, satellite internet (as a whole) is a disgrace to it's users. The biggest sham right off the bat, that most of you know by now, is the abysmal data limits that are more fit for cell phone usage than PC use. PC's ,laptops and the ever-growing large tablet market use HAS to have routine up grades to maintain proper performance, there is no way to get around this, unless you take your equipment over to a friends house and do your upgrades from there and hopefully they don't have satellite service or your friendship will sour quickly. I've seen so called IT experts on her telling people the best ways to save on data usage, all-the-while still sidestepping the fact that there just isn't enough data available to be had to properly maintain a computer, period! Evidently satellite internet is not ready for the mainstream user, more in what I would describe as in Beta stage, just trying to figure out how everything works. So they either can't figure out an optimal way to distibute data through the link, or they are intentionally and pourposefuly stripping our wallets for their personal gain. So no matter what kind of horror stories you hear about cable internet(besides customer service)it will be far superior to satellite in both cost and relaiability. So unless you have no choice as to where you get your internet from, retain your sanity and steer clear of satellite till they get their act together. Information filled rant complete.
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Mike Watson

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  • taken advantage of.

Posted 1 year ago

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Danielle Brennan

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Mike, satellite internet was never intended to compete with the ground based wire and fiber ISPs. It is being offered to the people who have no other source to get internet in their homes, mainly those of us wh choose to live in the boonies. It is not in the beta testing stage, it is the best product to reach out to us country folks. Yes there are data limits, but that is because the satellite has a fixed data throughput, and with well over 650,000 subscribers, there is only so much data for each of them. While  both of the satellite internet providers are in the process of launching another satellite to increase their capacity, and even another in the planning stages, there just won't be enough capacity to offer unlimited data to each subscriber, like the Comcasts nd Time Warners can. Most of us subscribers would leave the satellite providers in an instant if we had access to the ground based internet, but until then, I am very pleased that Exede has this fast internet available. I have been able to stay within my 10 GB limit with no problem. Yes, it does mean that I can't stream movies and TV programs every day, but I have no interest in living in the more populated areas. We all have to make choices in our lives, and mine is to live with only a few neighbors, unless you want to count the cows, horses and wild animals my neighbors.
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Mike I have satellite internet Liberty 12 and I don't go over. They just put a tower in for broadband satellite. But staying with satellite works for me. It has unlimited data but unless you pay a lot top speed is 5 mbps down and 720 up cost is $69.00 a month. Also a lot of people getting it can cause congestion. Also have a friend who does not have satellite but still has limited data. Also daughter has her internet service tied into phone somehow and can only 5 gig a month. 
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Brad, Viasat Employee

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Hello Mike,

Danielle pretty much is on the money with her remark. Satellite internet has never been seen as competition to DSL or Cable (we actively steer clear of those service areas) the reason for this due to high latency (signal is bouncing off a satellite up in space compared to a core node down the street), Data limits (can't expand our data offering or bandwidth without launching another multi-million dollar satellite...which we are end of the year with benefits next year) so we are 100% available to rural areas where DSL and Cable cannot reach. It's a service that beats dial-up or very low quality "DSL" so for folks without other options Satellite internet is a saving grace. 

Over the years the internet unfortunately has been shaped to those DSL and Cable customer's habits of streaming and gaming and app updates take more space than ever. Also for those that might have moved to an area that doesn't have DSL or Cable it can be a adjustment period but we are working on adapting our services for these pains with ViaSat 2 next year (following launch and adjusting to receive signals back to earth). It may not be to liking now but a lot of those concerns are being addressed with this new satellite 
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Mike, I too am not thrilled with satellite internet.  I have chosen to live in the boonies, and I know I have to deal with fewer services because of it, but in today's technology age, it is really difficult to have this type of internet service.  It also annoys me that what I pay for basic satellite internet and basic tv is more than a cable customer pays for unlimited internet, top of the line tv service, and phone.  What people are not telling you here, too, is that in some areas of the country, a person can get 50GB - 100GB per month for THE SAME price as what I am paying for 10GB.  (I know because received a flyer accidentally and when I called about it they were not happy I received it and tried to explain it away.)I don't understand it--I'm guessing they are trying to compete with cable in certain areas, or something like that.  But people who say you can't get more than 30GB per month are just not telling the truth.  Don't get me wrong--I'm glad I can at least get internet.  But, when your kids come home with two hours of homework per night that HAS to be done on the internet (google drive, you tube videos for social studies, etc.) data is eaten away like there is no tomorrow.  My kids can't just walk down the street to the public library to use their computers (which has a 30 minute time limit anyway) so that is not an option.  I do hope that another satellite will help with these issues, but I'm also afraid that with more data, prices will skyrocket even more.  But, as people have said before, that's the price you pay for living in the boonies...
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Brad, Viasat Employee

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I think most people on here are aware of what cable or DSL costs if they were in an area that offered it and I think if the choice existed they would go to those DSL or Cable areas. I also think a lot of people with the service enjoy the peace and quiet that comes with living outside of the city. The thing is comparing satellite internet to Cable or DSL is comparing completely different things. I mean yes, you get online but the way it's delivered and operates are vastly different and that's where the costs of the service factors in. Think of it as imported food or beverages, the price goes up a bit on those because of what's involved to get it to you (guilty as charged with some Belgian vices for me even though there's cheaper versions that didn't have to cross the Atlantic to get to me...obviously meaning pralines :) of course!)  In our case, the signal is going to space and back 22,000 miles compared to most DSL/Cable companies relaying signals down the street. I'm not remotely the person that determines those calls but that's why that's the case.

 We have every expectation of ViaSat 2 and ViaSat 3 being a gamechanger for us and right now the name of the game is trailblazing what's possible with satellite internet and expanding our ability to bring internet to more people while serving our current customer base. We'll probably come forward with some stellar announcements very soon (from what I was able to see, I think a lot of people are going to be very happy but we're not ready to talk about it just yet as we iron out the details). In the meantime I do agree that the internet has RAPIDLY evolved based on the habits of the DSL/Cable crowd and has morphed the internet to something that makes satellite users feel a bit left out over (namely streaming), but these are all things that we are addressing with ViaSat 2 and the future. Stay tuned!
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Brad, Viasat Employee

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If you have further concerns or just simple questions feel free to reach out at exedelistens@viasat.com