I got the 12GB plan, the Direct TV salesman, DJ, told me that that would cover my 1 streaming of Vikings a night plus email and FaceBook surfing daily. I have 2 phones, 2 computers, Kindle, Echo, and Ipad...he said that would be fine. I was shocked when I hit 33% by Sunday morning...only 3 days after getting the service. Sunday, we streamed 1 episode of Vikings and maxed out our 12GB! I spent almost 4 hours on the phone today speaking to Exede and Direct TV with virtually no resolution. I am so upset about this company and how they are addressing the issue with me. Exede told me they would fill out a form and send it to Direct TV....and that I should wait 7 days. The supervisor reiterated this fact and that there is no one person responsible for addressing the problem with me that a resolution group would address. I am not even addressing the slow speed, that is another serious issue. OMG, a 2 year contract!
Tim Smyer
Cindy Arrison Naiser
ggg rt
Tim Smyer