• 4
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
Photo of Larry N. Eaton

Larry N. Eaton

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Posted 2 years ago

  • 4
Photo of Bev

Bev, Champion

  • 2623 Posts
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What are you unhappy about? We can't help you resolve the problem or, refer you to somone who can until we know what the problem is.
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Diana, Viasat Employee

  • 2087 Posts
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Hi Larry,  I'm sorry you're unhappy.  In order to assist you, please send your account and contact information to exedelistens@viasat.com.  Please explain what is causing you to be unhappy as we'd be like to correct any issues you have. 
Photo of cathy


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Maybe it's time to get this situation under control! I'm unhappy also and you know why Excede! You talk up your services like they are wonderful but after just getting hooked up I used all my data in 4 days I was with Hughes net and never had this problem now I can't even watch a short video on fb, who would want such a service! Now I know why there is no trail period!!!!
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Old Labs

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Go to https://myesvt.exede.net and log in with your regular MyExede.net credentials. It will provide you with some insight on where your data may have gone.

Alternately you can do as Diana suggested above.

You'd need to supply a lot more information regarding your setup for your fellow subscribers to offer any targeted recommendations.

But hazarding a guess based on the mention of switching HughesNet, are you running Windows 10 by any chance and are you connecting wirelessly through your router? If so, at a bare minimum ensure that you have that wireless connection tagged as metered in Windows 10. The wireless network identifier (SSID) may have changed since switching to Exede (it definitely changed if you're using the new Exede WIFI modem)  and that setting is based on network identifier.    

Photo of keeslar


  • 20 Posts
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I understand! Me too,sorry! Still waiting for a solution.