• 1
  • Question
  • Updated 2 years ago
from day one my modern stays hot..MY internet works very badly I have caii you many times.you tell me it is suppose be that way that is not true it has no fan built in it I have had many moderns they never got hot COMMON sense will tell you it problemly has a short in it.I am tired of fighting you I nered something done about it,I am a good customer and I think you should look into it IF not I will have to go to another company.WHO ever is telling you that don't kmow what they are talking about.SEE what yoyu can do about it The first time they hook it up your man did not know nothing about it I am very upset about this
Photo of Billy Yarborough

Billy Yarborough

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Posted 2 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3535 Posts
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Hi Billy

This isn't a direct channel for direct help from Viasat but if you email your information to viasatlistens@viasat.com we can help you out
Photo of J&J


  • 1788 Posts
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Your's is not an isolated problem, all those modems get hot.
Try this website if you don't get satisfaction...


Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
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Could also upgrade to Viasat-2. It uses the tromblerone modem, which includes a built in fan so the chocolate inside doesn't melt.