UNHAPPY CUSTOMER

  • 1
  • Question
  • Updated 4 months ago
from day one my modern stays hot..MY internet works very badly I have caii you many times.you tell me it is suppose be that way that is not true it has no fan built in it I have had many moderns they never got hot COMMON sense will tell you it problemly has a short in it.I am tired of fighting you I nered something done about it,I am a good customer and I think you should look into it IF not I will have to go to another company.WHO ever is telling you that don't kmow what they are talking about.SEE what yoyu can do about it The first time they hook it up your man did not know nothing about it I am very upset about this
Photo of Billy Yarborough

Billy Yarborough

  • 0 Posts
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3087 Posts
  • 1087 Reply Likes
Hi Billy

This isn't a direct channel for direct help from Viasat but if you email your information to viasatlistens@viasat.com we can help you out
Photo of J&J

J&J

  • 1683 Posts
  • 1000 Reply Likes
Your's is not an isolated problem, all those modems get hot.
Try this website if you don't get satisfaction...

https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx

 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3381 Posts
  • 1948 Reply Likes
Could also upgrade to Viasat-2. It uses the tromblerone modem, which includes a built in fan so the chocolate inside doesn't melt.