Unhappy Customer

  • 1
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
  • (Edited)
Inconsistent Speeds - 50 GB plan - Not over my data cap and speeds are horrible to say the least (see attached image)
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Brandon Freeman

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  • Unhappy

Posted 3 weeks ago

  • 1
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Judge and Jury

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Yea....  for many, that's about right.  Good AM speed, lousy PM speed.  It goes with the territory on satellite Internet.  You PM speed is actually usable.  Too many customers can't get 500Kb speeds in the evening so consider yourself somewhat  lucky.
 
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Old Labs

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With the Video Data Extender option showing on the second image, it's likely Liberty.
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Brandon Freeman

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I'm on the Liberty 50+ Plan. There is no magical speed that I'm trying to reach. I just ask for consistency. I expect my speeds to be slower when I surpass my data limit, but not when I'm well below the cap. The only reason I started testing my speed was because webpages were loading extremely slow and videos would buffer constantly and I'm the only person accessing the internet in my home. So when I tracked my speed test results, it just confirmed my theory. There is no excuse for 1 Mbps unless I'm over my limit. There's no excuse for that at all when I'm paying $100+ a month and can barely watch Netflix and surf the web!
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Jim16, Champion

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Satellite internet is always going to be inconsistent, as you have seen by all of your speed tests.  Every test I do is different, even when done a few seconds apart.  That is the cold hard facts.  What people are trying to tell you is you have a good satellite connection, and some would love to have the speeds you are showing at those times . You are showing classic congestion issues.  But you are showing better than some of us.
(Edited)
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Old Labs

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Those speed test results appear to have been taken using a wireless connection.

Have you tried using a wired connection to eliminate the known WiFi problems associated with the Viasat WiFi modem (assuming you're using it)?

But as noted by Judge and Jury those results are pretty typical for most of us (even with priority data remaining) - the excuse is network congestion.
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Jim16, Champion

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What do you have your video playback set at for Netflix Brandon?  It should be set on AUTO.  that will let Netflix compensate for our inconsistent speeds.