Data Cap Issues

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  • Problem
  • Updated 4 years ago
  • Not a Problem
  • (Edited)
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Every casual internet user would just like to browse netflix, youtube, OnDemand, and xbox live without being throttled, but apparently Viasat is only for people who check their emails and nothing else. So why are we charged broadband prices? One word: unfair.
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yak wiseau

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  • Ripped off.

Posted 4 years ago

  • 2
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kjboxers

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Yes exactly. And just try to get help to adjust your dish and you are totally screwed.. BUT oh lord let your card expire and not set back up with new card and expiration date and boy oh boy they are calling you and emailing.. they want their money but they don't want to service their equipment. So just learn to enjoy their hand around your internet throat.. I would love to throttle someone but Just TRY to get someone to listen. HA.. not going to happen .. 
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Ebal Nolom

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I'm surprised, kj, that you can't schedule a service call.  Maybe one of the Exede mods can help you out on that one.
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Exede Beau

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We're listening kj! What can we help you with? Please send me an email at exedelistens@viasat.com with details and we will get right on it.
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yak wiseau

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EDIT: nvm
(Edited)
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david, Champion

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Because Exede is what you bought. Nobody forced you to buy it and if you had a better option you should have bought it. You didn't get ripped off. A lot of us manage just fine.
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yak wiseau

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Well I'm glad you can check your emails fine, david, but some of us like to watch netflix and youtube, so speak for yourself. The person in our household who signed up did not know the logistics of data as most casual users don't, and Viasat dishonestly takes advantage of that.
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LorrieL, Champion

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I have the exede basic (10 gb/mo) plan, yet I spend hours and hours per day online.
Using a program called "Playlater".  I watch an average of 2-3 hrs per day of the netflix,or amazon prime instant video, and all the other roku etc  offerings of my choice.  definitely not as easy for me as for someone with unlimited usage, because I have to stay up till midnight to set up Playlater recording.  (to have netflix stuff recorded to my hard drive during late night free zone while I sleep). But if staying up till midnight isn't a problem for you, you could do this as well.  Like , everyone else, I would MUCH prefer to have no data usage limitations and be able to stream whenever/wherever I felt like it, but until then, Exede works well for me. I have no other choices, and live on a fixed income, so I LOVE Playlater. During daytime hours, I am constantly online (not just email checking but loads of other sites as well) but with careful attention to settings that limit data usage I don't need, I almost always use less than my 10 gb/mo.  Usually the last day or 2 of the month, I have enough usage left that I can stream a few hours of netflix or whatever during prime time without having to go to my hard drive collection  of streamed media recorded overnight via playlater.  None of what I said is going to solve everyone's problems or make data usage limits not a big problem for most, but there are ways to get a lot of what you want.  for example, I have already watched all seasons of House of Cards and Orange is the new black, and lots of other truly excellent Netflix fare and I just got exede and Playlater about 7 mos ago.  It is a whole new world of entertainment for me.  I think satisfaction with what we have sometimes has a lot to do with what we are used to.  Some also has to do with one's attitude toward the world--I do believe that the technology required for satellite internet is more expensive than some other broadband technology not because I am being gouged, but because it costs more to shoot satellites up and maintain this kind of technology.  But it does burn me that because of where I live, I have no access to broadband/cable bundling where I could get unlimited internet, phone and tv for a terrific price.  But where I live isn't Exede's fault.  Exede happens to be the best solution I have found for my problem of very limited access. 
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Exede Beau

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Thanks for the tips, Lorrie, I had forgotten about Playlater! Great software. You're talking about the one at http://www.playon.tv/playlater correct?
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Nicole McCain

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Is there a similar software for Mac? Playlater is PC only!
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Old Labs

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Nicole,

Aterlo NightShift - https://www.aterlo.com/

It's router based (currently a limited set of Asus routers supported) and from there some Mac support: https://www.aterlo.com/nightshift/supported-hardware/
(Edited)
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Brian, Champion

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Uncertain how you were "ripped off" since you agreed to the terms of the contract?

Sounds like you might have made a mistake and want someone else to be responsible.
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Rene Moreno

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No mistake here buddy.., I don't have a problem surfing the net at slow speeds..., the issue here is the blocked links and content online.  That was never disclosed, I asked the agent over the phone.
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yak wiseau

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Contract or not, 'Brian', most casual internet users are not aware of how much data they need, and Viasat dishonestly takes advantage of that. Not to mention we're being charged BROADBAND prices for SUB-PAR internet. But why am I explaining this to you? You're probably just a telecom puppet.
(Edited)
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Brian Shackelford

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Rene -

I had the same problems for several months when I started regulalrly hitting my data caps for no real apparent reason. Prior to about Novemeber or December of last year I could still access every page I visited even though it was slow. Suddenly that no longer worked. I could use my 3G service at home which only fets about 100k dl speeds and worked fine so i really don't think it is the site rejecting connections due to speeds. In the TOS Exede alludes to the fact that once a person reaches the CAP for the month they can slow and even block access to certain traffic which I believe means they can and do block sites at times. Exede reps have said that is not the case, however it worked fine on 3G and worked fine if I added 5GB to my account but did not work with Exede when DAP'd. Meanwhile those that got on the Evolution plan in my area before they dropped it (2 days before I signed up unfortunately) dont see any slowdowns at all including downloads and streaming video. It is very frustrating.

Fortunately I have gone total dictator on our house internet use and it is keeping things under the cap l, but I would like to see equitable treatment of customers when it comes to usage. Tired of some Evo users I know bragging how they are watching movies every day and not seeing any slowdowns with streaming or downloads even after the cap has been reached. Interesting that evem after Evo users hit their cap they still can post full speed speedtest results...isnt that streaming. When I am DAP'd speedtest wouldn't even load for me.
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kjboxers

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Yes, the minute my adult children hit my front yard I call them and tell them to turn off all wifi enabling on their phone.. lord forbid they suck up a gig.. I already go over my cap every month for the past 10 months now, with no increases on my end it has to be bleeding somewhere. Talk about the data police ? I am a seasoned veteran.
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Ebal Nolom

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If you want to use a lot of Netflix, OnDemand, xbox live and other high bandwidth services you need to be on something other than satellite Internet.  It's just the way it is.  A little homework would have told you that before you signed up.  Sorry your anticipations are unfulfilled.
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Waterpixe70

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Unfortunately, not all of us have any other option than satellite. If I had a choice over satellite and cable, it would be cable definitely for a few reasons.
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yak wiseau

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What Annalisa said. There aren't many options in our area and Viasat has us cornered with their demented cancellation fees.
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Rodney A Gallagher

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I had no idea of data useage. I could hardly understand the sales rep, he spoke way too fast for my old ears. I was aked if we used streaming and I told him Netflix and when my grandson was here the x-box. He told me I would be getting the best plan. The Direct TV installer was sitting beside me and he too was somewhat confused. Well, my bad ! I'm afraid to ask what it cost to break out of this contract!
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Bobbie Blackman

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I was told upfront Netflix and gaming wasn't really a option with satellite. So it was my choice I made and I'll  half to live with it. Complaining will just frustrate you. I learned to put the speed test away to, That also saved a lot of frustration.
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Rodney A Gallagher

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Same here !
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LorrieL, Champion

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A lot of people report being referred by DirectTv with no caution about data usage limits and I agree that should never happen.  But at the same time, before I began to use a satellite internet provider (I started with Hughes a number of yrs ago and then switched to Exede because of better/package for less money)--I would never sign on for a 2 year contract for anything based on any verbal info/over the phone or in person promises about anything.  I thoroughly researched satellite internet usage as well as Hughes and Exede in specific before signing on.  So I already knew a lot about limited data usage and I never have had a problem with exceeding my data limit.  And as I said, I use my laptop all day to surf all over, not just to do email.  But I reserve my streaming to recordings made after midnight (while I sleep) using Playlater.  http://www.playon.tv/playlater/user-guide/introduction  
Hope you can find some ways to get exede to work better for you until you get access to unlimited plans...which hopefully we all will sooner or later.  I hope sooner.
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Exede Beau

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yak, I'd like to discuss your options with you. You should have been informed. Please send me an email at exedelistens@viasat.com with your contact and account information.
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GargoyleLane .

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@Laurie I hadn't come across that program before.  Thanks.
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Old Labs

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You may want to check this one also:

https://www.aterlo.com/
(Edited)
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GargoyleLane .

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Yes, we know what we are signing up for, but the need for data caps is about as real as the gas shortage of '73.  It will stay this way until something forces the industry to change.  Just one provider breaking ranks and offering unlimited internet would collapse the entire house of cards.  Come on, Exede, YOU could be that rogue!
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Brian Shackelford

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If you lived in my area you would absolutely see the need for caps. Our beam is so congested mostly be Evo users that recently signed up thaty evening speeds make me think O am DAP'd sometimes.
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LorrieL, Champion

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The huge drop in exede speeds after midnight in congested areas shows exactly why data caps ARE necessary with this technology (satellite internet) at this point.  A new exede satellite is, I believe, going up next year, at which time I have heard there may be more options available, like more people eligible for the Freedom Plan.  I would love to have that plan.  after midnight my down/up speeds go from a high during the day of as much as 21/4 down to more like 3-5 up and 1 down.  and I get a medium drop during prime time hrs...So just saying that data caps aren't really needed doesn't seem to make sense...just sounds like what we wish were true rather than what is.
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Exede Beau

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Gargoyle, as others have stated, they are unfortunately necessary when it comes to satellite internet. Terrestrial, wired internet is a different animal entirely and doesn't have true limits the way we do. Our bandwidth limit was set the moment the satellite launched and there's no way to add more without launching another satellite, which we're also working on.

I understand your frustration with the caps, and would be happy to look at your account and see what options are available to you. Please send me an email at exedelistens@viasat.com with your account and contact information and reference this post.
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GargoyleLane .

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@Exede Beau, yes, I'll concede that non-satellite based services may be different and that I'm painting with a broad brush when I comment on the "industry" in general, for which there are plenty of reputable sources questioning whether caps are being used to ease congestion or to maximize profits.  From what you say, I guess Exede won't ever be the rogue ISP that breaks ranks, but hopefully its expansion plans will put the company in a better position to remain competitive if and when the inflated pricing bubble pops.  Again, I'm not unhappy with Exede, my frustration is with the industry in general.  (Okay, I WOULD like to see Exede identify some additional non peak times and turn them into free zones, but other than that....)
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Exede Beau

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Thanks for the response GargoyleLane. Stay tuned, new announcements soon!
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Rene Moreno

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I don't mind the slow speeds after data cap is used.

I hate the fact that they block entire websites and links after data cap is consumed.

that's unheard of, we don't live in a 3rd world country where internet is blocked.

can't wait for a better internet service provider to come around here....

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Bobbie Blackman

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Thats the only thing that is heard off with satellite. If you can get a better deal go for it. If not just get used to it like the happy campers here, I love it.
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Rene Moreno

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there's a new company coming into town next month..., great speeds..., unlimited data usage..., and no contracts.

the community is aware of the ISP's via the community fadebook page and there much talk about everything....

people here are exited to here about new ISP's coming in this quarter.....

Me.., I could just never get used to having a data cap with followed blocked websites and links.

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Bev, Champion

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It's simple, if you want to do XboxLive, Netflix, YouTube, etc... you do it during the LNFZ ONLY.

I beta test software, and yes I have to download what I am going to test. Most of the time that's under 500 MB but, occasionally it's far more. Then I have two choices, use the LNFZ, pause the download during the day and, go again the next night or, get all of it I can during the LNFZ, let it run and buy more bandwidth that month.

That's what I agreed to when I signed up for Exede.
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yak wiseau

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Oh that's right, because all my friends want to play Xbox Live between 12 and 5AM.. are you serious? SMH
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Waterpixe70

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Some of us have to go to work in the morning so 12-5am is pretty much out of the question. It's a placebo benefit that makes people think they're getting an awesome perk.
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LorrieL, Champion

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for some who can be up late, it IS a major perk.
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Exede Beau

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Hello yak, I'm sorry you're having trouble using the service as you'd like. If you'll send me your account information at exedelistens@viasat.com, I'd be happy to take a look and see what options are available to you.
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Alex, Viasat Corporate Communications

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When our new satellite launches next year, we'll have new plans with more robust data packages.
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TheCatWillStrike

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What happens if an accident happens and they launch and it blows up. If I owned ViaSat I'd be upset having 500 million dollars blow up. 
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david, Champion

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I'm sure they have insurance, but the company is gong to be out the new revenue, Viasat stocks would probably be devastated and considering how much the majority of the customer's service is slowing down now during prime time and the LNFZ, they're not going to be happy, either.
(Edited)
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Brian Shackelford

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Alex that is all well and good but our problem is the speeds current customers who have been customers are getting right now. Exede oversold its service and now many people in congeted areas arenseeing speeds at one third or less than what they were just 6 months ago. A new satellite in 12 to 18 months osnt going to help anyone right now. Exede made a decision to oversubscribe its current service areas BEFORE the launch and now its customers are suffering.. I cam deal with it most of the time but on the few occasions I have needed to DL a large file I was sorely dossapointed in the speeds.
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Knight Rider

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You are correct Brian the did over sell the service and the capacity of there network. I'm a prime example just switched to exede this past weekend and so far all week speeds at night when I'm actually home (5-11) are 1-2 megs down at best. To me if exede knew this beam was overloaded the should say it not available at this time check back at a later date
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LorrieL, Champion

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I also live in a congested beam area, with drastic drop in speeds during late night free zone when everyone jumps on to use a ton of data for free.  fortunately for me, my speeds are still enough  to allow me to use Playlater to record netflix movies and tv shows to my hard drive, and then watch them during a later prime time of my choice.  I have been surprised at how low my speeds can go and still allow streaming (in standard def, not HD)  But I am not happy about this problem in general (congested beam areas) and hope Exede is working on this problem. I could say I wish they did better with turning away new customers when the beam area is getting too congested, but then they would have turned ME away last  August when I first signed up for Exede...I have to be careful what I wish for.
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TheCatWillStrike

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4 Words - "Late Night Free Zone" or "Early Bird Free Zone"
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Brian, Champion

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They say (and They must be pretty smart because we seem to quote Them a lot) that the early bird gets the bandwidth!
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Pam Howard

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I  will admit that I did not know much about Satellite Internet when i signed my contract with exede. But I was told that my netflix would not be a problem or facebook gaming would not be a problem which turned out to be a lie. And if their calls are recorded as they claim then they could check that out. I had a lot better satellite provider  that was faster and cheaper than exede. The only I changed was because they said they could bunndle my satellite with direct tv and it would be cheaper. I was only paying 80.00 monthly for my old satellite provider for 50 gb. I am paying 140.00 a month for 25 gb from exede. I had to give my favorite facebook games such as farmville and farmtown. The only games that I can play is some that do not take very much to load. Also I am an online college student which means I have 2 live seminars weekly and I am required to watch videos on some of my subjects and it just barley gets the through that. And the other household members can not even use the internet because of this. So when my contract is up, I will be going back to my old satellite internet provider which offers more gb for less money plus the internet was alot faster than exede.
                                                                               Pamela Howard
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JEP

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Pam - Not sure why you had to give up your Facebook games.  My wife plays both Farmtown and Farmville as well as Candy Crush, Farm Heroes Saga, Juice Cubes and a couple others.  She does say that she can't "work the fields" as quickly on satellite as she can when we are traveling and using the motel WiFi.  They don't seem to use that much data, but I guess if you are already at your limit, every little bit counts.
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Exede Beau

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Pam, as JEP mentioned, your games should absolutely still work. Please send me an email at exedelistens@viasat.com with your account and contact information. Please reference this comment and I will get this sorted out for you.
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Brian, Champion

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Maybe the common Netflix/Facebook will work fine confusion is a mater of an unclear question.

"Will Netflix work?" is a very general question. If I interpret the question to be "will the technology allow me to watch movies?" then the answer is yes. The technology will. If I interpret the question to mean "Is 10 GB enough data to allow me to watch Netflix as much as I want?" then the answer is no.

I don't know what happened to Pam or anyone else. I understand your school issue. I've watched many sessions at the library and downloaded plenty of sample data sets and test at the library. 

A similar question about using VPNs on Excede was asked within the last week. Will VPN work? There's nothing in the technology that would prevent it. It's all just ones and zeros. But, the inherent latency of satellite might cause the VPN to disconnect..but maybe not. It depends on the settings of the VPN not the settings of the satellite.
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LorrieL, Champion

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Pam, despite my advice in general that we all should read contracts and do research before signing up for any 2 year contracts for anything, I very much sympathize with the problem of being told things verbally over the phone which don't really explain data usage.  I have read enough posts about this problem to hope that anyone who was misled in this way when signing up will make a report to the BBB and/or the FCC or whoever they can, because this may apply some pressure to Exede to do better in making clear to EVERY person BEFORE they sign up about what data limitations really mean.  This could be done for example in the following way:  I think they should sent a confirmatory email to every person immediately after they sign up, and this email should highlight/stress in no uncertain terms what it means to have a data usage allowance.  Yes, this info is on the websites of all satellite internet providers, but Exede and others should make that extra effort to see that anyone signing up UNDERSTANDS data allowances/limitations. This seems to be by far one of the most common customer complaints and there are ways exede can work on this problem  After your exede service is already installed is when you suddenly get an email with your contract--the info about the data allowance limitations needs to be stressed in writing sooner, as a service to all customers.  Just going by the letter of the law doesn't make for superior service, and I do believe that Exede would like to be the best (as some online reviews say/it is clearly the best internet provider I have access to) and to provide the best service possible. (I just don't happen to really believe that they just want to sign any and everyone up to make the most money...yeah, sounds naive, but may also be true.)
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Knight Rider

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For those complaining about data usage policys they are there for a reason. It not for the company to limit your internet usage because they want to it's there to allow them to provide fair access to in this case over 650,000 households at a max capacity of about 150Gbit/s for the Satalite its self. I'm sorry you have data issues I'm sure any of use here would be happy to try and help or you can talk to exede Beau, Lindsey or Diana and I know they will see what they can do to help.

Now I have been on Satalite Internet for over 9yrs now on a 10Gb plan and haven't had issues with going over. Now I don't watch a lot of movies or anything because I know I don't have the data for it. Occasionally I might watch a TV show or two if I missed it. Now the Facebook games and stuff should work just fine I used to play farmville and countyville and currently I play wartune which is 100 times more demanding then eather of those. Yes it can get quite laggy especially when my speeds get down to 1-2meg down load which I'm working with Beau now trying to get that up. I guess point being is yes the data plans do suck big time but they are there because of the fact that the satalite only has a limited capacity of it's own. So in order to keep the speeds up for everyone they create data plans so you don't go crazy and start being a bandwidth hog.
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Susan B

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When a person signs up for a service by all means do your research. In the case of exede We did and completely understood the contract. What we didn't realise was the factor of oversell. This is when the company sells more than they have. In this case when we signed up the speeds were more than expressed at the beginning of our contract but a year down the road do to new sales and maybe more lnfz the speeds have really dropped. Hopefully they will pick up soon. But I'm not going to feel guilty for my complaints if it comes to that. I'm fairly happy I just hope things pick up and they find away to rollover our unused data.
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david, Champion

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Newer people don't know just how good the LNFZ was. Over a year ago I could DL over 30 gigs in one night and have time left over.
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Bobbie Blackman

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Thats a true story, It was great at the time. You know the old saying, nothing last's forever.   hum except the price :)
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Brian Shackelford

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Just checked again today with one of the Evolutuon users on the same beam I am on and he confirmed he still has had absolutely no slowdown on his dowloads or streaming even after hitting his cap. So basically these Evolution users in my area are getting the freedom plan by proxy. Meanwhile folks like me on the classic plans are scrimping and scraping to save our data for what is needed and even that is at much slower speeds that what used to be here and when we get DAPd sites that would work even on a dial up conmection wont work for us when DAPd.

I am irritated but not angry about missing the sign up for Evolution in our area but I am not happy with the unequtiable treatment of user access policies. If you are going to affect classic users downloads, streaming and even web browsing, then the least you can do is slow down evolution users on the non web browsing activities in the same manner when they hit their cap. Either that or offer the same plan to all users so we can get the same experience.

I would like someone from Exede to address this here in the forum so we can understand what is going on and when will the slowness be addressed. I believe once evolution users are slowed down when DAPd on the downloads and streaming it will greatly help to alleviated some of the congestion we are seeing.
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Bobbie Blackman

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Your absolutely right Brain, and slowing them down would help but exede addressing this one sided subject would be admitting they are wrong and thats not going to happen. We are the little guy from the wrong side of the tracks and can take it or leave it.

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