Unexceptable download speeds

  • 1
  • Problem
  • Updated 3 years ago
My download speed is less than 1MB/s. This status doesn't change enough to mention if I remove the router and hook directly to modem. Upload speed is between 3 - 4 MB/s. At this point I'm not seeing a difference between the dialup I had and this service.
Photo of Bill Forrester

Bill Forrester

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  • frustrated

Posted 3 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2781 Posts
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Bill, there is something wrong with your Exede equipment or the dish. You should send an email to the Exede moderators at exedelistens@viasat.com, along with your account number and a phone number. They have the tools to look into your  modem to see if there are any problems.