UNECEPTABLE VIASAT SATELITE SERVICE

  • 2
  • Problem
  • Updated 3 months ago
  • In Progress
STRONG SIGNAL YET IT WONT WORK FOR A FULL WEEK NOW IN AND OUT DAILY MY NEIGHBOR WAS OUT 30HOURS STRAIGHT IT NOT OUR SYSTOM IT IS THE SATLELITE PLEASE REPORT
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Lorinda Doty

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  • FRUSTRATED CANT GET HELP ITS NOT THE SYSTOM

Posted 3 months ago

  • 2
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Brad, Viasat Employee

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Hi Lorinda

I don't know if we had an outage but if you're still having problems we can help you. For faster support call our team at 855-463-9333 or email viasatlistens@viasat.com
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Lorinda Doty

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been emailing when I have a signal yet I dont get anything from you except that I have a strong signal.  when its completely not working it says ihave a strong signal. you need to do your homework here its still in and out it wouldnt work all day yesterday came back on at around 4.30 and seems to work in the morning then out again
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Diana, Viasat Employee

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Hello Lorinda, Please call customer care at 855.462.9333 when the service doesn't work.  We will be able to troubleshoot and determine what the issue is. The email we sent you did review your account and did  find some issues which we addressed.