unauthorized useage of my account

  • 2
  • Question
  • Updated 2 years ago
  • Answered
some one is accessing my exede account and using nearly all my allotted gigs in the first three days of my billing period. How can I stop this from happening
Photo of Ron Lauzon

Ron Lauzon

  • 0 Posts
  • 0 Reply Likes
  • upset

Posted 2 years ago

  • 2
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Ron, 

It sounds as if someone may have access to your wireless network password. I would heavily suggest resetting your password to your router for further protection. If you need assistance with your router password try contacting our router manufacture for support.   
Photo of Christine Conrad

Christine Conrad, Champion

  • 263 Posts
  • 292 Reply Likes
For starters, make sure your wireless router has very strong passwords, and that you have changed the passwords on your router admin from the factory default to a strong password.