unauthorized useage of my account

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  • Question
  • Updated 3 years ago
  • Answered
some one is accessing my exede account and using nearly all my allotted gigs in the first three days of my billing period. How can I stop this from happening
Photo of Ron Lauzon

Ron Lauzon

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  • upset

Posted 3 years ago

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Exede Lindsey

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Hi Ron, 

It sounds as if someone may have access to your wireless network password. I would heavily suggest resetting your password to your router for further protection. If you need assistance with your router password try contacting our router manufacture for support.   
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Christine Conrad, Champion

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For starters, make sure your wireless router has very strong passwords, and that you have changed the passwords on your router admin from the factory default to a strong password.